Interview

17 Field Service Technician Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a field service technician, what questions you can expect, and how you should go about answering them.

Field service technicians are the unsung heroes of our technological world. They keep our computers, printers, copiers, and other electronic devices up and running so that we can continue to function in our fast-paced society. When things go wrong—and they often do—field service technicians are the ones who come to the rescue.

In order to become a field service technician, you first need to ace a job interview. One of the best ways to do that is to be prepared for the most common field service technician interview questions. In this guide, we will provide you with a list of questions and answers that you can use to help you prepare for your next job interview.

Are you comfortable working on your feet for long periods of time?

Field service technicians often spend their days on the road, visiting clients and performing repairs. Employers ask this question to make sure you’re physically capable of doing the job. In your answer, share about a time when you worked on your feet for long periods of time. Explain how you made yourself comfortable while working. Share any tips that might help the interviewer feel prepared for the role.

Example: “I am very comfortable working on my feet for long periods of time. I have been in this field for five years now, and I’ve never had an issue with being on my feet all day. One thing I do is bring snacks and water with me so I can stay fueled throughout the day. Another tip I have is to wear comfortable shoes. I always make sure to pack a pair of extra shoes just in case one gets wet or dirty.”

What are some of the most important skills for a field service technician to have?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. When answering, it can be helpful to mention a few of your own personal strengths that relate to field service technician duties.

Example: “I believe some of the most important skills for a field service technician are communication and problem-solving skills. These skills allow me to effectively communicate with clients about their issues and find solutions to those problems. Another skill I think is important is my ability to work independently. In this position, I would need to drive to client locations and perform repairs without much supervision.”

How would you go about troubleshooting a complex technical issue?

Field service technicians often need to troubleshoot complex technical issues. Employers ask this question to see if you have the skills and experience needed to handle these types of situations. Use your answer to highlight your problem-solving skills, ability to work independently and attention to detail.

Example: “When I’m troubleshooting a complex issue, I first try to understand what’s going on with the equipment. I’ll use my diagnostic tools to test different components of the system. If I can’t find an obvious solution, I will continue testing until I do. Once I’ve found the root cause of the problem, I will repair or replace the faulty component. This helps ensure that the equipment is working properly after I leave.”

What is your experience with installing software?

Field service technicians often need to install software on computers and other devices. This question helps employers learn about your experience with this task, which can be a part of many field service technician jobs. Use your answer to explain what types of software you have installed in the past and how you did it.

Example: “In my last position as a field service technician, I helped customers install new versions of their operating systems. I also had some experience installing antivirus software and troubleshooting issues that arose during installation. I always made sure to backup customer files before beginning any installations so they could avoid losing important data.”

Provide an example of a time when you identified and resolved a complex technical issue.

Field service technicians often encounter complex technical issues. Employers ask this question to learn more about your problem-solving skills and ability to resolve challenging situations. When you answer this question, try to describe the steps you took to identify the issue and solve it.

Example: “When I worked for my previous employer, a customer called in because their printer wasn’t working properly. After troubleshooting the printer, I discovered that the computer was not sending the right signals to the printer. To fix this, I had to replace the motherboard on the computer. This process took me several hours, but I resolved the issue by replacing the motherboard.”

If you were asked to perform a task you had never done before, how would you approach it?

Field service technicians often encounter new tasks and challenges. Employers ask this question to make sure you have the ability to learn new things quickly and apply them in a professional setting. In your answer, explain that you would research how to complete the task before starting it. You can also mention that you are willing to take on any challenge as long as you have the proper training.

Example: “If I were asked to perform a task I had never done before, I would first do my best to understand what was expected of me. Then, I would try to find someone who has performed the task before so I could ask them questions about it. If no one else knows how to do it, I would be happy to take on the challenge and figure out how to do it myself.”

What would you do if you were assigned multiple projects with tight deadlines?

Field service technicians often have multiple projects with tight deadlines. Employers ask this question to make sure you can handle the workload and meet their expectations. In your answer, explain how you would prioritize your tasks and manage your time effectively. Show that you are a self-starter who is motivated by challenges.

Example: “I am a highly organized person, so I would create a schedule for myself based on each project’s deadline. Then, I would work as quickly as possible to complete all of my tasks before the due date. If I needed help or assistance from other technicians, I would reach out to them right away. This way, we could collaborate and ensure everything was completed on time.”

How well do you communicate with other technicians and support staff?

Field service technicians often work with other technicians and support staff members. Employers ask this question to learn more about your communication skills. Use your answer to show that you can communicate clearly and professionally. Share an example of how you worked well with others in a previous role.

Example: “I have always been good at communicating with my coworkers. In my last position, I was the lead technician for a team of three field service technicians. We all had different skill sets, so we communicated regularly to discuss our projects. For instance, if one of us needed help with a project, we would let each other know so we could assist them. This helped us complete our assignments on time while also helping each other grow as professionals.”

Do you have experience working with proprietary software?

Field service technicians often use proprietary software to complete their work. The interviewer wants to know if you have experience using this type of software and how well you can perform with it. If you do not have experience working with proprietary software, consider asking a colleague or supervisor about the specific software they use in the company.

Example: “I’ve worked with proprietary software before, but I prefer open-source software because it’s more customizable. When I was at my last job, we used proprietary software for our field service management system. However, I found that I could make changes to the software by writing code. This allowed me to customize the software so that it better suited our needs.”

When performing field service work, are there any safety precautions you take?

Employers ask this question to make sure you are aware of the safety precautions that come with working in a field service technician position. They want to know that you have experience performing work in a safe manner and can share your knowledge with others on how to do so as well. In your answer, explain what safety precautions you take when performing field service work and give examples of how you’ve helped other technicians learn about these procedures.

Example: “Safety is my number one priority when performing any type of field service work. I always ensure that I am wearing all necessary safety equipment before entering a job site. For example, I wear steel-toed boots, gloves and goggles while performing electrical work. I also make sure to keep all tools organized and stored away after each use. When training new technicians, I show them how to properly perform their tasks while staying safe.”

We want to ensure our customers are satisfied with our services. Tell me about a time you went above and beyond for a customer.

Field service technicians often interact with customers, so employers ask this question to make sure you have the interpersonal skills necessary for the job. When answering this question, it can be helpful to mention a specific situation and how you helped your customer.

Example: “When I was working as an IT technician at a small business, one of my clients called me because her computer wasn’t turning on. I arrived at her office within 30 minutes and found that she had unplugged her computer by accident. She was very happy when I fixed her problem quickly and didn’t charge her any extra fees.”

Describe your process for documenting your work.

Field service technicians often use technology to document their work, so employers ask this question to make sure you have experience with documentation. Use your answer to explain how you keep track of the work you do and what tools you prefer to use for documenting your work.

Example: “I always take photos or videos of my work before I begin a job. This helps me remember what I did when I return to a site later in the day or week. I also like to use an app that allows me to upload photos and notes about each job. This makes it easy to organize all of my work by client and project.”

What makes you stand out from other field service technicians?

Employers ask this question to learn more about your skills and abilities as a field service technician. They want someone who can complete their job duties with excellence, but they also want someone who is unique in some way. When answering this question, think of what makes you different from other technicians. You could mention any certifications or training you have completed.

Example: “I am certified in several software programs that many field service technicians aren’t familiar with. I also have experience working on computers, which not all technicians do. These two things make me an excellent candidate for this position because I can troubleshoot problems quickly and efficiently.”

Which industries have you worked in previously?

This question can help the interviewer understand your experience and how it may relate to this role. If you have previous experience in a similar industry, share that information with the interviewer. If not, consider sharing an industry that is related to this position.

Example: “I’ve worked in both construction and manufacturing industries before. In my last job as a field service technician, I helped maintain machinery on factory floors. My background in construction helps me understand the importance of safety when working on equipment. My knowledge of building materials also helps me identify parts that are likely to break down.”

What do you think is the most important aspect of customer service?

Field service technicians interact with customers on a regular basis. Employers ask this question to make sure you understand the importance of customer service and how it relates to their company. In your answer, explain what makes good customer service and share an example from your previous experience.

Example: “Customer service is one of the most important aspects of any job because it can affect someone’s opinion of our company. I think that showing empathy for customers is the best way to provide good customer service. For instance, when I was working at my last job, we had a client who called in because her computer wasn’t turning on. When I arrived, she told me that she had just spent $500 on a new computer and didn’t want to spend more money fixing it.

I took a look at the computer and determined that it would be cheaper to replace the motherboard than to fix it. I explained this to her and offered to give her a discount if she wanted us to repair it instead. She agreed, and I ordered a new part and fixed it for her. She ended up being very happy with the outcome.”

How often do you perform maintenance on equipment?

Field service technicians often perform maintenance on equipment to ensure it’s working properly. Employers ask this question to learn about your experience with performing maintenance and how often you do it. Use your answer to explain that you have performed maintenance in the past, but also mention what type of maintenance you’ve done.

Example: “In my previous role as a field service technician, I performed preventative maintenance every two weeks. This included checking oil levels, changing filters and making sure all parts were functioning correctly. I also did unscheduled maintenance when customers reported issues or if I noticed something was wrong during my scheduled maintenance.”

There is a steep learning curve to using this new software. How would you approach learning it?

Field service technicians often need to learn new software and hardware quickly. Employers ask this question to make sure you have the ability to adapt to change. In your answer, show that you are willing to put in the time and effort needed to learn a new system. Explain how you would approach learning it and what strategies you would use.

Example: “I am always up for a challenge when it comes to learning new things. I find that the best way to learn something is by taking small breaks throughout the day. This allows me to retain information better than if I try to learn everything at once. Another strategy I use is practicing with someone else who already knows the system. That way, they can explain things to me as I go.”

Previous

17 Human Resources Coordinator Interview Questions and Answers

Back to Interview
Next

17 Patient Coordinator Interview Questions and Answers