Resume

Field Service Technician Resume Example & Writing Guide

Use this Field Service Technician resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Field service technicians are the backbone of many organizations, providing on-site support for customers with broken equipment. When something goes wrong with a piece of equipment or a process isn’t working properly, field service technicians are called in to fix the problem. They’re usually the first point of contact for customers when something isn’t working right, so they need to be able to identify and diagnose issues quickly and come up with solutions that will satisfy customers while maintaining their company’s reputation.

If you’re interested in pursuing a career as a field service technician or just want to make some extra money on the side, here are some tips and an example resume for reference when writing your own field service technician resume.

James Smith
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Field service technician with 10 years of experience in the medical device and biotech industries. Expert in repairing and servicing medical devices and biotech equipment. Proven ability to work independently and manage time effectively to meet deadlines.

Education
Harold Washington College Jun '10
A.A.S. in Electronics Technology
Experience
Company A, Field Service Technician Jan '17 – Current
  • Troubleshot and repaired HVAC systems, including furnaces, air conditioners, heat pumps, ductless mini-splits, gas boilers, water heaters, humidifiers and other related equipment.
  • Performed preventive maintenance on customer’s heating and cooling systems to ensure optimal performance and efficiency.
  • Communicated with customers regarding the status of service calls via phone or in person as needed.
  • Maintained a clean work environment by adhering to safety standards for personal protective equipment (PPE) use when required.
  • Followed all company policies and procedures at all times while performing job duties and completed daily job task checklists accurately and thoroughly.
Company B, Field Service Technician Jan '12 – Dec '16
  • Serviced and repaired a variety of equipment including HVAC, refrigeration, plumbing, electrical and fire suppression systems
  • Performed preventative maintenance on all equipment to ensure optimal performance and safety standards
  • Maintained accurate records of work performed for each customer account in accordance with company policy
  • Completed training courses that improved skills related to servicing specific types of equipment
  • Repaired gas-fired boilers using pressure gauges, flow meters and other tools as needed
Company C, Service Technician Jan '09 – Dec '11
  • Installed, maintained, and repaired a wide variety of equipment and systems such as HVAC, plumbing, and electrical.
  • Performed preventative maintenance on a regular basis to extend the lifespan of equipment and systems and prevent major repairs.
  • Responded to emergency service calls after hours and on weekends as needed.
Certifications
  • Factory Certified (Honeywell, Johnson Controls, Siemens)
  • Automation & Control Technician
  • NICET Certification
Skills

Industry Knowledge: Troubleshooting, Problem-Solving, Asset Management, Laptops, Desktops, Printers, Scanners, Routers, Switches, VoIP, Routers, LAN, WAN, IP, TCP/IP, DNS, DHCP, NTP, VLAN, VPN, DNS, DHCP, NTP, VLAN, VPN
Technical Skills: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98, Windows NT, Windows 95, Windows 3.1, Word, Excel, Outlook, PowerPoint, Access, Publisher, Visio, Project, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Office Suite, Windows Server, MS SQL, Oracle, MySQL, HTML, CSS, JavaScript, Adobe Dreamweaver, Adobe Flash, Quickbooks

How to Write a Field Service Technician Resume

Here’s how to write a field service technician resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to just list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your value by including quantifiable details about your work.

For example, rather than saying you “installed software on computers,” you could say you “installed software on 20 computers in one hour, contributing to an overall project efficiency of 95%.”

The second bullet point paints a clear picture of what you did and how well you did it. And it provides a quantifiable result—an impressive efficiency rate—that makes it clear how your work contributed to the project’s success.

Related: What Is a Field Service Technician? How to Become One

Identify and Include Relevant Keywords

When you apply for a field service technician role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume lacks the right keywords, your application might not make it to a recruiter.

One way to make sure your resume includes the right keywords is to use our list of common field service technician keywords as a starting point:

  • HVAC
  • Preventive Maintenance
  • Electrical Wiring
  • Troubleshooting
  • Maintenance & Repair
  • Field Service
  • Construction
  • Maintenance
  • Automation
  • Instrumentation
  • Electrical Troubleshooting
  • Pneumatics
  • Electrical Controls
  • Electrical, Electronic, and Computer Engineering
  • Building Automation
  • Forklift Operation
  • Commissioning
  • Manufacturing
  • Programmable Logic Controller (PLC)
  • Customer Service
  • SAP Products
  • SAP ERP
  • Microsoft Access
  • SAP HR
  • Microsoft Project
  • 5S
  • Negotiation
  • Team Leadership
  • Root Cause Analysis
  • Maintenance Management

Showcase Your Technical Skills

Field service technicians use a variety of technology to complete their work, so it is important to list any relevant technical skills on your resume. This might include experience with programs like Microsoft Office Suite, CRM software, or inventory management systems. Additionally, if you have experience with specific types of technology, like medical devices or laboratory equipment, be sure to list them.

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