Career Development

What Does a Field Service Technician Do?

Find out what a field service technician does, how to get this job, and what it takes to succeed as a field service technician.

Field service technicians are the people who install, repair and maintain the equipment that keeps our lives running smoothly. They’re responsible for installing new equipment or software, repairing broken systems, and ensuring everything is working properly when they’re done.

Field service technicians often work on a variety of different projects at once, so they must be able to multitask effectively while paying attention to detail. They may also need to troubleshoot problems with complex equipment or software—sometimes even while they’re in the middle of doing something else.

Field Service Technician Job Duties

Field service technicians have a wide range of responsibilities, which can include:

  • Performing preventive maintenance on equipment such as light bulbs, motors, circuit breakers, or solenoids by following manufacturer guidelines
  • Installing and removing machinery or equipment used in manufacturing facilities such as automated machines, robotics, assembly lines, or packaging equipment
  • Conducting safety inspections of equipment and machinery in order to identify possible hazards or defects that could cause injury to workers or damage to equipment
  • Working with engineering teams to design new products or assist with product development
  • Installing and repairing electrical wiring and circuitry for industrial machinery, including computerized control panels, motors, and hydraulic systems
  • Troubleshooting malfunctions in machinery or equipment and making repairs as necessary
  • Maintaining records of all work performed on equipment, including repair history, dates of service, parts used, problems encountered, and other pertinent details
  • Repairing or replacing defective components in order to restore equipment to working order
  • Performing routine maintenance on company vehicles, tools, or equipment used in the field such as lubricating motors or changing oil filters

Field Service Technician Salary & Outlook

Field service technician salaries vary depending on their level of education, years of experience, and the company they work for. Some field service technicians are members of labor unions that negotiate wages on their behalf.

  • Median Annual Salary: $52,500 ($25.24/hour)
  • Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of field service technicians is expected to grow much faster than average over the next decade.

Demand for these workers is expected to increase as more companies continue to outsource repair and maintenance services to reduce costs. In addition, technological advances in machinery and equipment are expected to lead to greater demand for field service technicians to install and maintain these complex systems.

Field Service Technician Job Requirements

Field service technicians typically need to have the following background:

Education: Field service technicians are typically required to have a high school diploma or GED. Some employers may require an associate’s or bachelor’s degree in a related field, such as electronics, computer science or engineering.

Training & Experience: Field service technicians typically receive on-the-job training from their supervisors or other experienced technicians. This training helps the technician learn the specific procedures and processes for the company they work for. It also helps them learn the specific tools and equipment they will need to use.

Some technicians may also receive training in a classroom setting. For example, a technician who works for a computer company may receive training in a classroom setting to learn how to use the specific software they will need to use.

Certifications & Licenses: Certifications are not usually a requirement to become a field service technician, but they can help you become a more competitive candidate when applying for jobs.

Field Service Technician Skills

Field service technicians need the following skills in order to be successful:

Technical skills: Technical skills are the knowledge and experience you have in a specific field. Field service technicians use their technical skills to diagnose and repair equipment. They use their technical skills to identify the problem and find the solution. They also use their technical skills to explain the solution to customers and ensure the customer is satisfied with the repair.

Communication skills: Field service technicians communicate with customers, managers and other technicians on a daily basis. They use verbal and written communication skills to explain technical information, answer questions and provide solutions to customer issues. They also use communication skills to collaborate with other technicians to solve technical problems and find solutions to customer issues.

Customer service: Customer service involves interacting with customers to provide them with information, answer their questions and help them find solutions to their problems. Field service technicians often work directly with customers to repair their products, so customer service skills are an important part of their job. These skills can help technicians build positive relationships with their customers and help them feel satisfied with the work they do.

Problem-solving: Field service technicians solve problems for customers on a daily basis. They use their problem-solving skills to identify the source of a customer’s issue, research potential solutions and implement a solution that satisfies the customer. They also use their problem-solving skills to troubleshoot technical issues with equipment.

Organizational: Field service technicians often have multiple appointments throughout the day, so it’s important for them to be able to prioritize their tasks and keep track of their appointments. This can help them ensure they complete all of their tasks on time. Field service technicians may also have to travel to different locations throughout the day, so it’s important for them to be able to keep track of their tools and paperwork.

Field Service Technician Work Environment

Field service technicians work in a variety of settings, including customer homes, businesses, and industrial sites. They may be exposed to loud noise, moving machinery, and hazardous materials. They may work in cramped quarters and in uncomfortable positions. They may be required to work in bad weather and in remote locations. Field service technicians typically work a 40-hour week, but they may have to work evenings and weekends to respond to customer needs. They may also be on call 24 hours a day to respond to emergencies.

Field Service Technician Trends

Here are three trends influencing how field service technicians work. Field service technicians will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Focus on Preventative Maintenance

Preventative maintenance is becoming increasingly important in the world of business, as it can help to reduce costs and improve efficiency. This is especially true for field service technicians, who are responsible for performing routine checks and repairs on equipment.

As preventative maintenance becomes more popular, field service technicians will need to be well-versed in its principles and practices. They will also need to be able to identify potential problems before they become too serious, which requires a deep understanding of the equipment that they are servicing.

More Use of Technology

The use of technology in the field service industry is growing rapidly as businesses look for ways to streamline their operations. This trend is leading to an increased demand for field service technicians who have expertise in using technology to support customers.

Field service technicians who are able to utilize technology effectively will be in high demand, as they will be able to provide better support to customers and make the most of the tools that are available. In order to stay competitive, field service technicians will need to keep up with the latest trends in technology and learn how to use it to their advantage.

Greater Attention to Customer Experience

Customer experience has become a top priority for many businesses, as they realize that it is essential to keeping customers happy and returning again and again. As a result, field service technicians are being asked to focus more on customer satisfaction.

This means that technicians need to be prepared to deal with any issues that may arise during the service call. They also need to be able to communicate effectively with customers and understand what they want from the service.

How to Become a Field Service Technician

A career as a field service technician can be both rewarding and lucrative. It’s important to start off on the right foot by getting certified in your area of expertise. This will show potential employers that you are serious about your career and have the skills necessary to succeed.

You should also build up your network of contacts within the industry. Attend trade shows, meet with other technicians, and subscribe to newsletters and online forums related to your field. This will help you stay up-to-date on new products and technologies.

Finally, always be on the lookout for ways to improve your skills and expand your knowledge base. Take courses, read books, and watch videos to learn new techniques and methods.

Related: How to Write a Field Service Technician Resume

Advancement Prospects

Field service technicians generally start out in entry-level positions and receive on-the-job training. With experience, they can advance to higher-level positions, such as lead technician or supervisor. Some technicians may eventually move into sales or marketing for their company. Others may open their own field service businesses.

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