20 Fifth Third Interview Questions and Answers

When it comes to interviewing for a position at Fifth Third Bank, you can expect questions that assess your skills in customer service, sales, and banking. The interviewer will also want to know about your experience working with small businesses and your knowledge of retail banking products and services. To help you prepare, we’ve compiled a list of sample Fifth Third interview questions and answers.

Fifth Third Interview Process

The interview process at Fifth Third is generally pretty straightforward. Most applicants will have a phone interview with HR, followed by an in-person interview with the branch manager and/or regional manager. For some positions, like internships or summer leadership programs, there may be additional rounds of interviews. Overall, the interview process is relatively quick and easy, although some applicants may find the behavioral questions challenging.

1. What do you know about Fifth Third?

This question is a great way for the interviewer to assess your knowledge of their company and how you might fit in. To answer this question, research Fifth Third Bank thoroughly and highlight any aspects that are similar to your own values or goals.

Example: “I know that Fifth Third is one of the largest regional banks in the country with over 1,200 branches. I also know that it’s been named as one of Fortune Magazine’s Best Companies to Work For for seven years in a row. I’m excited to learn more about what makes Fifth Third so successful.”

2. Do you have experience working with retail banking and investments?

Fifth Third Bank offers a variety of financial services, and the interviewer wants to make sure you have experience working with these types of clients. Showcase your ability to work with all types of customers by describing a time when you helped someone who was new to banking or investing.

Example: “I worked at my previous job for three years as an investment advisor. I had many clients who were new to investing, so I developed a system where I would explain each step of the process before we moved on to the next one. This helped me ensure that everyone understood what I was doing and how it benefited them.”

3. How would you handle an irate customer that was demanding to speak to your manager?

This question can help the interviewer determine how you handle conflict and whether or not you have experience dealing with irate customers. Use examples from your previous work experience to show that you know how to diffuse a situation, solve problems and communicate effectively with others.

Example: “In my last position as a customer service representative for a large retail store chain, I had several opportunities to speak with irate customers who wanted to speak with management about their experiences in our stores. In every instance, I remained calm and listened carefully to what they were saying. Then, I explained that I was management and would be happy to assist them however I could.”

4. Why should we hire you over another candidate?

This question is a great opportunity to highlight your skills and qualifications. When answering this question, it can be helpful to list the most important qualities you have that make you an ideal candidate for the position.

Example: “I am highly motivated and driven, which makes me a strong employee. I also have excellent communication skills, so I would be able to work well with my team and customers. My attention to detail is another skill that helps me perform well in my job. These are all reasons why I should be hired as a teller at Fifth Third.”

5. What is a time where you had to deal with an angry person, how did you handle it?

This question can help the interviewer understand how you handle conflict and stress. It’s important to show that you have experience with this type of situation, but also that you know how to resolve it in a positive way.

Example: “I had an angry customer once who was upset about their overdraft fees. I listened to what they were saying and tried to calm them down by explaining our policies. They still seemed unhappy, so I offered to refund some of their fees if they would wait until the end of the month when we could look at their account again.”

6. Tell me about the last time you exceeded expectations at work.

This question is a great way to show your potential employer that you are capable of going above and beyond. When answering this question, it can be helpful to think about the last time you were able to exceed expectations at work or school.

Example: “At my previous job, I was responsible for managing several accounts. One day, one of my clients called me because they had forgotten their password. They asked if there was anything I could do to help them reset their password. I told them I would call back in five minutes with an answer. After researching online, I found out that they had used their birthday as their password. I then reset their password to their birthday.”

7. Describe a situation where you were able to help a customer based on their financial needs.

This question is an opportunity to show your customer service skills and how you can help customers with their financial needs. When answering this question, it can be helpful to provide a specific example of a time when you helped a customer solve a problem or answer a question they had about their finances.

Example: “I once worked with a customer who was looking for a new checking account because his current bank was closing its doors. The customer wanted to find a bank that offered free checks, but he also wanted to keep his money in the local community. I suggested Fifth Third Bank as a good option because we offer free checks and have several branches in the area.”

8. What makes you passionate about providing great customer service?

Fifth Third is a customer-focused company, so they want to hire people who are passionate about helping customers. They ask this question to make sure you understand the importance of providing great service and how it can benefit the company. In your answer, explain what motivates you to provide excellent customer service. Share an example of when you helped a customer and how it made you feel.

Example: “I am passionate about providing great customer service because I love making customers happy. When I help someone with their banking needs, I get such a sense of accomplishment from knowing that I was able to help them. For instance, last week I had a customer come in who needed to deposit a large sum of money. She was nervous about doing it on her own, but I walked her through the process and she left feeling much more confident.”

9. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what you’re good at and how you can improve your weaknesses. When answering this question, think about the skills that are most relevant to the position you’re applying for.

Example: “I am extremely organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain complex financial concepts to clients. My weakness is that sometimes I get so focused on helping customers that I forget to take breaks. I’ve learned to set reminders on my phone throughout the day to remind myself to take short breaks.”

10. If you could change one thing about our company, what would it be?

This question is a way for the interviewer to assess your understanding of Fifth Third’s values and culture. It also helps them determine whether you’re likely to fit in with their team. When answering this question, it can be helpful to mention something that you’ve noticed about the company that you don’t agree with or think could be improved.

Example: “I would change how much time employees spend on paperwork. I understand that there are regulations that require us to keep records of certain things, but I feel like we could find ways to automate some of these processes so our employees have more time to focus on customer service.”

11. Give us an example of when you made a mistake, how did you handle it?

Interviewers ask this question to see how you respond to challenges and learn from your mistakes. When answering, it’s important to be honest about any past errors and show that you’ve learned from them.

Example: “When I first started working as a teller at my previous job, I accidentally gave the wrong change back to a customer. Instead of just giving them their money back, I apologized and offered to give them free coffee next time they came in. They were so happy with my response and told all their friends about our bank.”

12. What do you think is most important in building long-lasting relationships with customers?

Fifth Third Bank wants to know that you understand the importance of customer service and how it can help build a strong business. When answering this question, make sure to emphasize your interpersonal skills and ability to connect with others.

Example: “I think one of the most important things in building long-lasting relationships is being able to listen to customers. I believe that by listening to their needs and concerns, we can better serve them and provide solutions to any problems they may be having. Another thing I think is important is showing empathy for our customers. By putting ourselves in their shoes, we can learn more about what they want and need from us.”

13. Which personal qualities make you a good fit for this position?

Employers ask this question to learn more about your personality and how it relates to the job. They want to know if you have the skills, knowledge and experience for the role but also whether you’ll fit in with their company culture. Before your interview, think about what personal qualities you possess that make you a good candidate for the position. Make sure these are traits that align with the company’s values.

Example: “I believe my ability to work well under pressure makes me a great candidate for this position. I’ve always been able to manage stress and stay calm when things get hectic. This is especially important in customer service roles where there may be challenging customers or situations. I’m also very organized and detail-oriented which helps me perform well on tasks and projects.”

14. Have you worked with a team before? How many people were on your team?

This question can help the interviewer understand your teamwork skills and how you interact with others. Teamwork is an important skill to have in a customer service role, so it’s helpful if you’ve worked with a team before. If you haven’t, you can talk about a time when you had to work with someone else on a project or task.

Example: “I’ve worked with a team of five people at my current job. We all split up different tasks that needed to be done each day, like answering phones, greeting customers and helping them find what they need. I also helped train two new employees who were hired recently.”

15. It’s a quarter till closing and there’s still a line of customers waiting to be helped, how do you handle it?

This question is designed to test your customer service skills. It’s important for a bank employee to be able to handle stressful situations with grace and efficiency, so the interviewer wants to know how you would react in this situation.

Example: “I would ask my coworkers if they could help customers while I helped the ones who are waiting. If there aren’t enough employees to help everyone, I would try to get through the line as quickly as possible by helping each person only once they’re at the counter. This way, I can make sure that everyone gets the attention they need.”

16. Tell me about yourself.

This is a common question that employers ask to learn more about your background and experience. When answering this question, it can be helpful to include information such as where you grew up, what schools you attended, any awards or honors you received, the jobs you’ve held and any relevant skills you have.

Example: “I was born and raised in Cincinnati, Ohio. I graduated from Miami University with a degree in business administration. While attending college, I worked part-time at a local bank, which sparked my interest in finance. After graduating, I began working full-time for Fifth Third Bank as an investment banker. In this role, I help clients invest their money into stocks and bonds.”

17. We want all of our employees to concentrate on selling product. How comfortable are you selling products to customers?

Fifth Third Bank wants employees who are comfortable selling products to customers. This is because the company has a large product line and needs people who can sell all of their services. When answering this question, show that you have experience in sales or customer service. Explain how your previous job prepared you for working at Fifth Third Bank.

Example: “I worked as a waitress while I was going to college. It taught me how to interact with different types of people and gave me confidence when talking to others. I also learned how to sell food and drinks to customers. I think these skills would help me succeed in this role.”

18. What is something you dislike about banking?

This question is a great way to show your interviewer that you are honest and willing to be critical of the industry. It also shows them that you have realistic expectations about what working in banking will entail. When answering this question, it can be helpful to think of something specific rather than generalizing.

Example: “I dislike how much time I spend on paperwork. While computers make many aspects of my job easier, there is still plenty of paper involved. This means I spend a lot of time filling out forms and entering data into spreadsheets. I would love to work for a company that uses more technology to streamline these processes.”

19. Some of our customers can be difficult to please. How would you diffuse a tense situation?

Interviewers ask this question to see how you would handle a challenging customer. They want to know that you can diffuse the situation and keep your cool while doing so. In your answer, explain what steps you would take to calm the customer down and make them feel heard.

Example: “I have had customers who were upset with me before, but I always try my best to listen to their concerns and find solutions for them. If they are upset, I will let them vent until they feel comfortable talking about the issue at hand. Then, I will calmly address their concerns and offer solutions or alternatives.”

20. Are you familiar with current banking regulations?

Fifth Third is a large financial institution that must comply with numerous federal and state regulations. The interviewer wants to make sure you understand the importance of following these rules and procedures, as well as how they impact your daily work life.

Example: “I am very familiar with current banking regulations. I have worked in several different industries where compliance was important, so I know what’s expected of me when it comes to following the law. In my last position, I helped implement new policies and procedures for complying with government regulations. This experience has given me valuable insight into how to best support Fifth Third’s regulatory needs.”