20 First Midwest Bank Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at First Midwest Bank.

When it comes to interviews, every company is different. They each have their own unique set of questions that they use to try and get to know their candidates better. First Midwest Bank is no different.

If you’re interviewing with First Midwest Bank, you can expect to be asked questions about your experience in the banking industry, your customer service skills, and your ability to handle difficult situations.

To help you prepare for your interview, we’ve compiled a list of some of the most common questions that First Midwest Bank asks their candidates. With these questions in hand, you’ll be able to walk into your interview with confidence and give the best answers possible.

First Midwest Bank Interview Process

The interview process at First Midwest Bank is generally quick and efficient, with most candidates being interviewed within a few weeks of applying. The interviews are typically conducted by the hiring manager and/or another senior staff member, and usually last around an hour. The questions asked are mostly behavioral in nature, focusing on the candidate’s past experiences and how they handled various situations. Overall, the interview process is relatively straightforward and most candidates report having a positive experience.

1. What is your experience with personal banking?

This question is a great way to learn more about your potential employer’s products and services. It also allows you to show how much you know about the industry in general. When answering this question, try to focus on what you like most about personal banking and highlight any experience you have with it.

Example: “I’ve been working as a teller for five years now, so I’m very familiar with all of First Midwest Bank’s personal banking solutions. My favorite part of being a teller is helping customers find the right solution for their needs. Whether they’re looking for a checking account or something more complex, I enjoy finding ways to help them achieve their goals.”

2. Tell me about a time where you had to solve an urgent problem without direct supervision. How did you handle it?

This question is a great way to assess your problem-solving skills and ability to work independently. When answering this question, it can be helpful to provide specific details about the situation and how you handled it.

Example: “At my previous job, I was working on a project with two other employees when one of them became ill. We were in the middle of a presentation for our client, so we had no choice but to continue without him. He ended up being out for three days, which meant that I had to take over his responsibilities as well as my own. I delegated tasks to my coworkers and prioritized what needed to get done first. In the end, we presented our pitch to the client successfully.”

3. Do you have any experience working in a team environment?

Working in a team environment is an important part of working at First Midwest Bank. The interviewer may ask this question to learn more about your teamwork skills and how you interact with others. To answer, think of a time when you worked well with a group or someone else on a project. Explain what made the experience successful.

Example: “In my previous position, I was responsible for managing several social media accounts. My manager would give me feedback on posts before publishing them, which helped me understand what types of content they wanted to see. We also had weekly meetings where we discussed our progress and any challenges we were having. This allowed us to work together to find solutions.”

4. Why do you want to work for First Midwest Bank?

This question is a great way for the interviewer to learn more about your interest in working at First Midwest Bank. They want to know that you are passionate about their company and what it offers its employees. When answering this question, make sure to highlight some of the unique aspects of the company.

Example: “I have always been impressed with First Midwest Bank’s commitment to customer service. I believe that providing excellent service to customers is one of the most important things a bank can do. In my last role, I was able to help a customer resolve an issue they were having with their account. It made me feel good knowing that I helped them solve their problem.”

5. Would you be comfortable providing customer service over the phone as well as in person?

This question is a great way to determine if the company has a variety of customer service positions available. If you are interviewing for a call center position, it’s important to let the interviewer know that you’re comfortable speaking with customers over the phone and providing solutions to their problems.

Example: “I have worked in both an in-person and telephone customer service role before, so I am very comfortable working either way. In my last job, I was responsible for answering phones during lunch hours when our main support team took breaks. I also helped out on the floor when we were short-staffed or had high call volumes.”

6. Can you tell me about a time when you went above and beyond for a customer?

This question can help the interviewer get a better idea of your customer service skills. When answering this question, it can be helpful to mention a specific situation where you helped a customer in need and how you were able to resolve their issue or problem.

Example: “When I worked at my previous job, we had a customer who was having trouble with his online banking account. He called our call center and asked for assistance with logging into his account. After troubleshooting with him over the phone, he still wasn’t able to log in. So, I offered to drive to his house and help him access his account there.”

7. What are some of your favorite qualities about our bank that made you apply here?

This question is a great way for the interviewer to learn more about you as an applicant and how much you know about their company. When answering this question, it can be helpful to mention some of the unique qualities that make First Midwest Bank stand out from other banks in the area.

Example: “I love the fact that First Midwest Bank has such a strong commitment to its community. I’ve heard many stories about how your employees volunteer at local schools and organizations, which really shows me how much you care about making a difference in people’s lives. Another thing I admire about First Midwest Bank is the technology you use to help customers with their finances. It’s always exciting to work somewhere innovative.”

8. If hired, how would you attempt to resolve a conflict between two employees?

This question can help the interviewer assess your conflict resolution skills. Use examples from past experiences to highlight how you would handle a disagreement between two employees and resolve it in a timely manner.

Example: “In my previous role, I had an employee who was consistently late for work. This caused other employees to have to cover their shifts, which led to some conflicts among them. When I noticed this pattern of tardiness, I scheduled a meeting with the employee to discuss the issue. The employee explained that they were having trouble getting their child ready for school on time each morning.

I offered to give them additional training so they could take over more responsibilities at work, allowing them to leave earlier in the mornings. They agreed, and we worked out a schedule where they could complete their tasks before leaving for the day.”

9. Have you ever been told you need to improve on anything? How did you tackle the issue?

This question can help the interviewer get a better sense of your self-awareness and how you respond to constructive criticism. When answering this question, it can be helpful to mention an area in which you’ve made improvements or are currently working on improving.

Example: “I was once told by my manager that I needed to improve my communication skills with customers. At first, I took his feedback as a personal attack, but after speaking with him about it, he helped me understand that there were ways I could communicate more effectively with customers while still maintaining my professional demeanor. Since then, I have been actively practicing my active listening skills when talking with customers.”

10. Are you willing to work weekends?

This question is often asked to determine if you are willing to work overtime. It’s important that you show your willingness to do so, but also make sure you explain why it’s something you’re comfortable with doing.

Example: “I am happy to work weekends and evenings as needed. I understand that sometimes these hours are necessary for the success of a business. In my last position, I was required to work some weekend shifts, and I enjoyed them because they gave me time to reflect on how much progress we were making at the company.”

11. Describe your approach to resolving a customer’s complaint.

This question can help the interviewer determine how you handle conflict and resolve issues. Use examples from your experience to show that you’re a problem-solver who’s willing to go above and beyond for customers.

Example: “I once had a customer call me because they were upset about their overdraft fees. I listened to them explain why they felt the fees were unfair, and then I explained our policy on overdraft fees. They still weren’t satisfied with my explanation, so I offered to refund all of their overdraft fees if they would close their account. They agreed, and I was able to save the company money while keeping a happy customer.”

12. How would you make sure you’re following proper security protocol while using the vault?

This question is a great way to test your knowledge of security procedures. It’s important for employees to understand the importance of keeping information safe and secure, so it’s crucial that you can answer this question correctly.

Example: “I would make sure I’m following proper protocol at all times while using the vault. This means making sure my badge is always visible when entering or exiting the vault area. I would also ensure that I don’t leave any bags unattended in the vault area. If I need to take something out of my bag, I’ll do so quickly and return it to the vault immediately after.”

13. What is your biggest weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know that you are aware of your weaknesses and actively working on them. When answering this question, try to think of something that isn’t too serious or negative.

Example: “My biggest weakness is my attention to detail. I am always trying to improve myself in this area, but sometimes I miss small mistakes. For example, when I was working as an assistant manager at the local grocery store, I would often forget to enter items into the system. This led to some customers returning their purchases because they didn’t have what they ordered. Now, I make sure to double-check everything before leaving work.”

14. Provide an example of a time when you were able to find a creative solution to a problem.

This question can help the interviewer determine how you approach challenges and solve problems. When answering this question, it can be helpful to provide an example of a time when you used your critical thinking skills to find a unique solution to a problem or challenge.

Example: “At my previous job, I was responsible for managing several accounts that required daily attention. One day, one of my clients called me in a panic because they had lost their debit card. They were worried about not being able to access their funds while waiting for a new card to arrive. I asked them if they could remember any numbers on the card, which they did. Then, I told them I would call back once I verified the account number with the bank. After verifying the account number, I contacted our fraud department to see if there were any recent charges made using the same information. Luckily, there weren’t any fraudulent transactions.”

15. Give us an example of a time where you handled a large amount of money.

This question is a great way to see how you handle responsibility and accountability. When answering this question, it can be helpful to mention the steps you took to ensure that all money was accounted for at the end of your shift or workday.

Example: “At my previous job, I had to count out $10,000 in cash before depositing it into our bank account. This process took me about two hours to complete, but I made sure to double-check every bill to make sure they were real. After counting everything twice, I deposited the money into our account.”

16. How long have you worked in the banking industry?

This question is a great way for the interviewer to learn more about your experience and how it relates to this role. If you have worked in banking for many years, discuss what you’ve learned along the way that can help you succeed in this position. If you’re new to the industry, explain why you chose this career path and highlight any relevant skills or experiences you have.

Example: “I started working as a teller at First Midwest Bank when I was 19 years old. Since then, I’ve gained valuable experience with customer service and problem-solving. Throughout my time here, I’ve also taken several courses on financial planning and budgeting that have helped me develop my knowledge of personal finance.”

17. What type of management style do you prefer?

This question can help the interviewer determine if your management style aligns with that of First Midwest Bank. Your answer should reflect a preference for a management style that is collaborative and inclusive, as this is how First Midwest Bank operates.

Example: “I prefer a management style that encourages collaboration among team members. I believe that by encouraging open communication between employees at all levels of an organization, we can create solutions to problems more effectively. In my previous role, I implemented a monthly meeting where all employees could ask questions about their work or discuss any challenges they were facing. This helped me learn more about each employee’s unique talents and allowed them to feel comfortable asking questions.”

18. How many hours a week can you commit to this position?

Employers ask this question to make sure you’re willing to work the hours required for the position. Before your interview, read through the job description and look at the requirements. Make a note of how many hours per week the role requires. When answering this question, be honest about your availability. Explain that you are looking for a long-term career opportunity and would like to commit to working the full amount of hours listed in the job description.

Example: “I am available to work 40 hours a week. I understand that this is a high-pressure sales position, so I’m prepared to put in the extra time needed to meet company goals. I also have experience with overtime, so if there was ever an emergency situation or something urgent came up, I can definitely work more than 40 hours.”

19. What software programs are you familiar with?

This question is a great way to see if you have the necessary skills for the job. It also allows employers to know what software they may need to provide you with training on. When answering this question, list any programs that are relevant to your experience and include how you use them.

Example: “I am familiar with Microsoft Office Suite, including Word, Excel and PowerPoint. I’ve used these programs in my previous positions to create presentations and documents as well as manage spreadsheets and databases. I’m also familiar with Google Drive, which I use to store all of my work files online.”

20. Tell me about a time when you provided exceptional customer service.

This question is a great way to show your interviewer that you are willing to go above and beyond for customers. When answering this question, it can be helpful to think of a time when you helped a customer solve a problem or provided them with exceptional service.

Example: “When I worked at my previous job, we had a client who was having trouble accessing their online banking account. They called our call center and asked if someone could help them access the site. I volunteered to help them, and after about 30 minutes of troubleshooting, I realized they were using an outdated password. Once I reset their password, they were able to access their account.”


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