20 Fiserv Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Fiserv, Inc., then you’ll want to know what kind of questions to expect.

Fiserv is a provider of technology solutions to the financial services industry, so you can expect questions that will test your knowledge in this area. However, you’ll also be asked about your problem-solving skills, your ability to work in a team, and your customer service skills.

To help you prepare, we’ve compiled a list of sample Fiserv interview questions and answers. With these, you’ll be able to give thoughtful and well-informed responses that will impress your interviewer.

Fiserv Interview Process

The interview process at Fiserv is generally pretty straightforward. Most positions will require at least one interview, though some may require more depending on the role. The interviews are usually fairly relaxed and focus on behavioral or situational questions. In some cases, technical skills may also be tested. Overall, the interview process is typically not too difficult or time-consuming.

1. Why do you want to work at Fiserv?

This question can help the interviewer learn more about your interest in their company. They may want to know what attracted you to Fiserv and how it fits into your career goals. To answer this question, think of a few reasons why you are interested in working for this company. Consider mentioning any research you have done on the organization or specific aspects that appeal to you.

Example: “I am very interested in working at Fiserv because I find the company’s mission statement inspiring. It is clear that they strive to provide innovative solutions to financial institutions while also supporting their customers. This aligns with my own values as a professional who wants to work for an ethical company. Another reason I’m excited to work here is because of the many opportunities for growth within the company.”

2. What would your approach be when designing a new software solution for a client?

This question can help the interviewer understand how you approach a project and what your thought process is. Use examples from previous projects to describe how you would handle this task, especially if it’s similar to the one you’re applying for.

Example: “When designing a new software solution for a client, I first assess their current processes and procedures. Then, I create a list of all the tasks they need to complete with the software. From there, I determine which features are most important to them and develop a plan for implementation. Finally, I test the software before presenting it to the client.”

3. If hired, what area of technology are you most interested in working with?

This question helps employers understand your interests and how they align with the company’s goals. When answering, it can be helpful to mention a specific project you’re excited about or an area of technology that excites you.

Example: “I’m most interested in working with artificial intelligence and machine learning technologies. I’ve been following developments in this field for some time now, and I think there are many ways we could apply these technologies to improve customer service and streamline operations at Fiserv.”

4. Tell me about your experience leading teams and projects.

Fiserv is a large company that offers many opportunities for advancement. Your interviewer may ask this question to learn more about your leadership skills and how you’ve used them in the past. Use examples from your experience to show your ability to work with others, delegate tasks and manage projects effectively.

Example: “In my current role as an IT specialist, I lead a team of five other specialists. We meet weekly to discuss our progress on various projects and make sure we’re all on the same page. In previous roles, I’ve led smaller teams of two or three people. These teams were often tasked with completing larger projects, so I had to learn how to delegate responsibilities and provide guidance when needed.”

5. Describe your philosophy on time management.

Time management is an important skill for any employee to have. Employers ask this question to see if you can prioritize your tasks and meet deadlines. In your answer, explain how you plan your day and manage your time. Share a few tips that help you stay organized.

Example: “I believe in starting my day with a list of things I need to accomplish. This helps me get started on the right foot and ensures I’m making progress throughout the day. To keep myself motivated, I set small goals for myself each day. For example, I might decide to complete three projects before lunch or check off five items from my to-do list by 5 p.m. These smaller goals help me feel accomplished at the end of the day.”

6. Provide an example of a project that was over budget or past deadline. How did you handle it?

This question can help the interviewer understand your problem-solving skills and ability to work under pressure. Use examples from previous jobs where you were able to overcome challenges, such as working with a team to find solutions or overcoming obstacles to complete projects on time.

Example: “In my last role, I was tasked with creating an online platform for a large financial institution. The project required extensive research and development, which led to some delays in meeting deadlines. However, I worked closely with my team to develop a plan that would allow us to meet our client’s needs while also ensuring we could deliver quality results within budget.”

7. In the current economic environment, how would you approach managing costs?

This question can help the interviewer assess your ability to manage costs and make decisions that benefit the company’s bottom line. Use examples from previous roles where you helped reduce expenses or implemented cost-saving measures.

Example: “In my last role, I was responsible for managing our budget each month. Each quarter, I would review our spending habits and identify areas we could cut back on without affecting our operations. For example, in one instance, I noticed we were paying a lot more for office supplies than other companies of similar size. After investigating further, I found out that we had been ordering supplies through an online retailer at a higher price when we could have purchased them directly from the manufacturer at a lower price.”

8. Do you have any previous experience presenting information to clients?

This question can help the interviewer understand your communication skills and how you interact with clients. Use examples from previous work experience to highlight your presentation skills, public speaking abilities and customer service skills.

Example: “In my last role as a financial advisor at XYZ Financial Group, I had to present information about our investment options to new clients. I would meet with them in person or over the phone to discuss their goals and risk tolerance. Then, I would create an account for them on our online platform and show them how to navigate it. I found that this process helped me build strong relationships with my clients and provided them with valuable resources.”

9. Have you ever had to explain difficult concepts to non-technical stakeholders? How did you approach this?

This question can help the interviewer understand how you communicate with others and your ability to explain complex ideas. Use examples from previous roles where you had to simplify technical concepts for non-technical stakeholders, such as clients or customers.

Example: “In my last role, I was responsible for explaining complex financial processes to our clients. For example, when a client wanted to know more about their investment portfolio, I would first provide an overview of what it is and why they should care about it. Then, I would break down each component of the portfolio so that they could better understand its performance.”

10. How do you think artificial intelligence will affect the banking industry?

This question can help an interviewer determine how you might use AI in your role at Fiserv. Use examples from your experience to explain how you would implement AI into your work and the benefits it could have for the company.

Example: “I think artificial intelligence will be a huge benefit to the banking industry because it can automate many of the repetitive tasks that employees perform each day. This can allow them to focus on more important projects, which can lead to better customer service and increased revenue. In my last position as a software engineer, I developed an AI program that helped bank tellers complete routine tasks like counting money and entering data. The system was so successful that the bank implemented it across all branches.”

11. Can you describe a time when you worked well under pressure?

Employers ask this question to learn more about your ability to handle stress and perform well in high-pressure situations. When answering, it can be helpful to describe a specific situation where you were able to overcome challenges or obstacles while working under pressure.

Example: “In my previous role as an IT manager for a large financial institution, I was responsible for overseeing the company’s technology needs. One day, our servers crashed and we lost all of our data. It was a stressful situation because there was so much at stake. However, I remained calm and worked with my team to restore the system within two hours. We were able to recover all of our data without any issues.”

12. Are you comfortable traveling for business purposes (up to 30% travel)?

Fiserv employees often travel for business purposes, so the interviewer wants to make sure you’re comfortable with this. If you have experience traveling for work, mention it in your answer. If you don’t have any professional travel experience, explain that you are open to learning how to do it and developing new skills.

Example: “I am very comfortable with traveling for business purposes. In my last position, I traveled up to 30% of the time, and I found it quite enjoyable. I enjoy meeting new people and seeing different places. I also find it helpful to get away from my usual routine and take a break from my daily responsibilities.”

13. What is your experience with agile methodology?

Agile is a software development methodology that focuses on creating and implementing solutions quickly. It’s common for employers to ask about your experience with agile because it can help you work more efficiently in their organization. When answering this question, explain what the process is and how you’ve used it in previous roles.

Example: “I have worked with agile before, but I’m still learning the best ways to implement it. In my last role, we had weekly sprints where we would meet as a team to discuss our progress and set goals for the week ahead. We also had daily standup meetings where each person shared what they were working on and any challenges they faced. This helped us stay organized and complete projects faster.”

14. We are looking for candidates who can communicate effectively with other team members. Describe your communication skills.

This question helps employers understand how you will interact with your team members. Use this opportunity to highlight your communication skills and the ways in which you use them to benefit your team.

Example: “I am a strong communicator, both verbally and in writing. I have excellent listening skills that help me understand what my colleagues are saying. This skill has helped me learn more about my coworkers’ strengths and weaknesses so I can support them when needed. In addition, I always make sure to communicate clearly and thoroughly with clients and other stakeholders.”

15. We value people who take initiative. When was a time where you took initiative without being asked to?

This question can help the interviewer understand your ability to take on responsibility and act independently. Use examples from previous roles that highlight your problem-solving skills, creativity or leadership qualities.

Example: “In my last role as a customer service representative, I noticed our website was experiencing some technical issues. Rather than waiting for someone else to notice, I took it upon myself to contact the IT department and let them know about the issue. The company’s IT team was able to fix the website before any customers experienced problems.”

16. How do you deal with negative feedback from coworkers?

This question can help interviewers understand how you handle conflict and criticism. It’s important to show that you’re willing to learn from feedback, even if it’s negative.

Example: “I’ve had a few instances where I received negative feedback from coworkers or managers. In these situations, I try to take the feedback seriously and ask for clarification on what they think I could improve. If there are any specific examples of my behavior, I ask them to provide those so I can reflect on my actions and make improvements.”

17. How do you stay up to date on changes in the financial services industry?

This question can help an interviewer understand how you learn new information and adapt to changes in your industry. Use examples of ways you’ve learned about recent developments or trends in the financial services industry, including any certifications you’ve earned that require continuing education credits.

Example: “I have a bachelor’s degree in business administration with a concentration in finance, so I’m always learning more about the latest developments in my field. In addition to taking classes throughout college, I also completed several professional development courses through Fiserv University, which helped me earn my Certified Financial Services Professional certification.”

18. What questions do you have for us about Fiserv?

This question is a great way for the interviewer to gauge your level of interest in working at Fiserv. It also allows you to show that you have done some research on the company and are prepared for the interview. When preparing for this question, make sure to read through the job description thoroughly so you can ask questions about specific requirements or expectations listed there.

Example: “I noticed that Fiserv offers many different career paths for employees. I’m curious as to what factors determine which path an employee takes. For example, if someone starts out in customer service but wants to move into sales, how does that process work?”

19. How often do you check your email during the day?

Employers ask this question to make sure you’re aware of the importance of email etiquette. They want to know that you’ll be checking your inbox often enough to respond to important messages and keep up with company news. Your answer should show that you understand how important it is to stay on top of your emails, but also that you can manage your time well enough to do so.

Example: “I check my email at least once every two hours during the workday. I find that this allows me to respond to urgent messages quickly while still being able to focus on other tasks. If something comes up that requires immediate attention, I will take care of it right away. Otherwise, I try to get back to it within a few hours.”

20. A lot of our jobs require working in a fast paced environment and meeting tight deadlines. Would you be able to adapt to that type of environment?

The interviewer may ask this question to see if you have experience working in a fast-paced environment and how well you adapt to change. To answer, think of a time when you had to work under pressure or meet tight deadlines. Explain what steps you took to ensure that you met the deadline and delivered quality results.

Example: “I’ve worked in a fast-paced environment before, where I was responsible for managing multiple projects at once. In my previous role, I often had to meet tight deadlines, which required me to prioritize tasks and manage my time effectively. I find that I am quite good at adapting to different types of environments and meeting tight deadlines.”