Interview

17 Flight Attendant Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a flight attendant, what questions you can expect, and how you should go about answering them.

Flight attendants play a critical role in ensuring the safety and comfort of airline passengers. They must be able to handle difficult situations calmly and effectively, and they must also be able to provide excellent customer service.

If you’re looking for a flight attendant job, you’ll likely need to go through a flight attendant interview. In order to ace your interview, you’ll need to be prepared for a range of questions. In this guide, we’ll provide you with a list of common flight attendant interview questions and answers.

Are you comfortable working in a fast-paced environment?

Flight attendants often work in a fast-paced environment, so employers ask this question to make sure you’re comfortable with that. In your answer, explain how you stay organized and prioritize tasks when working quickly.

Example: “I am very comfortable working in a fast-paced environment because I’m used to it from my previous job as a server at a restaurant. At the restaurant, we had to serve many tables at once, so I learned how to multitask and be efficient while still providing excellent service. I also use an app on my phone to keep track of all my flight attendant duties, which helps me stay organized.”

What are your greatest strengths as a flight attendant?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a few strengths that are relevant to the position. Some examples include patience, organization or communication skills.

Example: “I have excellent customer service skills, which I developed through my previous job as a waitress at a restaurant. This skill has helped me provide excellent service to customers on every flight I’ve worked on. Another strength is my ability to remain calm under pressure. In my last role, I had to work during a thunderstorm, and I was able to keep myself and other passengers calm while we waited for the plane to land.”

How would you handle a situation where a passenger is behaving aggressively?

Flight attendants often have to deal with difficult passengers. Employers ask this question to make sure you can handle challenging situations calmly and professionally. In your answer, explain how you would use your communication skills to diffuse the situation. Share a specific example of a time when you had to do this in the past.

Example: “I once worked at an airport bar where I served many intoxicated customers. One night, a man came into the bar very drunk and started harassing other customers. He was loud and belligerent, so I went over to him and asked if he needed anything. He told me that he wanted another drink, but I informed him that we were closing for the night. He became angry and demanded another drink.

Instead of arguing with him, I explained that we couldn’t serve him any more alcohol. Instead, I offered to call him a cab. He accepted my offer and calmed down. After calling his cab, I made sure he got safely into it before leaving.”

What is your experience with serving food and beverages?

This question is a great way to learn about your previous experience and how you feel about it. If you have no prior experience, employers may ask more questions about your willingness to serve food and drinks. When answering this question, be honest about your experience and highlight any skills or traits that helped you succeed in the role.

Example: “I worked as a server at a restaurant for three years while I was in college. The job required me to work long hours on busy nights, but I enjoyed interacting with customers and making sure they had a good experience. I learned many valuable skills from working there, including multitasking and problem-solving when things got hectic.”

Provide an example of a time when you went above and beyond to provide exceptional customer service.

Flight attendants are often the first and last point of contact for customers. Employers ask this question to make sure you have experience providing excellent customer service. Use your answer to highlight a time when you went above and beyond to help someone. Explain what motivated you to provide exceptional service in that situation.

Example: “When I was working at my previous job, I had a passenger who needed special accommodations because of their disability. They were traveling alone, so I made it a priority to check on them throughout the flight to make sure they were comfortable. When we landed, I helped them gather their things and escorted them off the plane. The passenger later sent me an email thanking me for going out of my way to ensure they had a great experience.”

If a passenger needed medical assistance during a flight, how would you respond?

Flight attendants often need to respond quickly and calmly in emergency situations. Employers ask this question to make sure you have the skills necessary to handle a challenging situation. In your answer, explain how you would assess the situation and provide medical assistance if needed. Share any specific training or experience that makes you qualified for this role.

Example: “If I noticed a passenger was having a medical emergency, I would first try to calm them down and help them feel safe. If they were unable to communicate with me, I would call over another flight attendant to assist me. Together, we would assess the situation and decide what steps to take next. For example, if someone needed an EpiPen, I would administer it myself. However, if they needed more advanced care, I would radio ahead to let the pilot know.”

What would you do if you noticed another flight attendant acting inappropriately?

Employers ask this question to make sure you know how to handle a colleague who is not following company policies. In your answer, explain that you would first try to speak with the flight attendant in private and let them know about their behavior. If they do not change their actions, you would report it to your manager or another supervisor.

Example: “I have worked with many different people throughout my career, so I understand that everyone has bad days. However, if I noticed one of my colleagues acting inappropriately, I would first approach them privately and let them know that their behavior was inappropriate. If they did not change their behavior after our conversation, I would report it to my manager or another supervisor.”

How well do you handle stress?

Flight attendants often work in high-stress environments. Employers ask this question to make sure you can handle the pressure of working on an airplane. In your answer, explain how you manage stress and give examples of past experiences where you did so successfully.

Example: “I have a lot of experience working in stressful situations. I’ve worked as a flight attendant for five years now, and I also volunteered at my local hospital’s emergency room for two years. Working in both of these environments has taught me that it is important to remain calm under pressure. When passengers are upset or there is some sort of emergency, I take a deep breath and assess the situation. Then, I find the best way to help everyone involved.”

Do you have experience working with cabin emergency equipment?

This question can help the interviewer determine if you have experience working with emergency equipment in a flight cabin. If you do, share your experience and how it helped you complete the task. If you don’t have any experience, you can talk about what you would do if faced with this situation.

Example: “I’ve never worked with emergency equipment in a cabin before, but I am familiar with the process of using these tools. In my last job as a flight attendant, we had to use the oxygen masks during turbulence. I was able to assist other attendants by helping them find the right mask for each passenger.”

When was the last time you updated your first aid and CPR certifications?

Flight attendants need to be prepared in case of an emergency. Employers ask this question to make sure you have the necessary certifications and are committed to keeping them up-to-date. If your certifications are due for renewal, consider mentioning that you plan on renewing them soon. If they’re not due for a while, share when you last renewed them and how often you plan on updating them going forward.

Example: “I just renewed my first aid and CPR certifications two years ago. I’m planning on renewing them again next year.”

We want our flight attendants to be friendly and approachable. How would you make passengers feel welcome on the flight?

The interviewer may ask you a question like this to assess your interpersonal skills and customer service abilities. Use examples from previous experiences where you helped customers feel welcome or assisted them with their needs.

Example: “I believe that the first impression is important, so I would make sure to greet everyone on the flight personally. If someone looks nervous or unsure of what they’re doing, I’d be happy to help them find their seat or answer any questions they have. I also think it’s important to maintain eye contact when speaking to passengers, as it shows that I’m listening to them.”

Describe your experience working with in-flight entertainment systems.

In-flight entertainment systems are a key part of the flight attendant’s job. The interviewer may ask this question to learn more about your experience with these systems and how you’ve used them in the past. If you have previous experience working with in-flight entertainment systems, describe what you did. If you don’t have any experience, explain that you’re willing to learn.

Example: “I worked as an in-flight entertainment specialist for two years at a major airline company. I was responsible for maintaining all of the in-flight entertainment systems on board each plane. This included troubleshooting issues with the system and making sure everything was functioning properly before takeoff.”

What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. When answering, it’s important to highlight a skill or experience that makes you unique from other candidates. You may also want to mention something that is relevant to the job description.

Example: “I have five years of experience as a flight attendant, which means I am familiar with all aspects of the job. However, what makes me stand out from other applicants is my ability to communicate effectively with customers. In previous positions, I’ve noticed that many people struggle with public speaking, but I find that if you practice often, you can improve your communication skills. For example, I volunteered at a local elementary school where I taught students public speaking techniques.”

Which airlines do you have experience working for?

This question is a great way for employers to learn more about your experience level. If you have worked for several airlines, be sure to list them all and explain what made each one unique. If you only have experience with one airline, it’s important to highlight the skills you learned there that make you a valuable candidate for this role.

Example: “I’ve had the pleasure of working for two different airlines in my career as a flight attendant. My first job was at an international carrier where I learned how to work with people from all over the world. It was a fast-paced environment, which taught me how to stay calm under pressure. After that, I moved to a smaller regional carrier where I got to know many of the passengers on a personal level. This helped me develop strong customer service skills.”

What do you think is the most important aspect of customer service?

Customer service is an important part of being a flight attendant. Employers ask this question to make sure you understand the importance of providing good customer service to your passengers. In your answer, explain what makes good customer service and how it relates to being a flight attendant.

Example: “I think that empathy is the most important aspect of customer service. When I am working with customers, I try to put myself in their shoes and imagine what they are going through. This helps me provide better service because I can anticipate their needs before they even ask for them. It also helps me build stronger relationships with my passengers so they feel more comfortable on the plane.”

How often do you see passengers with ear plugs?

This question can help the interviewer understand how you interact with passengers. You may be asked to describe a situation where you saw passengers wearing ear plugs and what you did in that situation.

Example: “I have seen passengers wear ear plugs on several occasions, but I’ve never had an opportunity to speak with them about it. However, if I ever see someone with ear plugs again, I would ask them why they’re wearing them. If they say they’re using them because of noise from other passengers or crew members, I would politely remind them that we do our best to keep the cabin quiet during takeoff and landing. If they say they’re using them for another reason, I would thank them for their honesty and offer assistance if needed.”

There is a passenger with a severe allergy on board. How would you handle this situation?

Flight attendants often need to be able to handle stressful situations. This question is a good way for the interviewer to assess your problem-solving skills and ability to remain calm under pressure. In your answer, try to highlight how you would use your critical thinking skills to solve this situation in an efficient manner.

Example: “I have worked with passengers who had severe allergies before. I always make sure that they are seated away from other passengers so that if there is any cross contamination, it will not affect them as much. If the passenger has a life-threatening allergy, I will ask the pilot to request medical assistance on the ground. Once we land, paramedics can board the plane and treat the patient.”

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