Resume

Flight Attendant Resume Example & Writing Guide

Use this Flight Attendant resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Flight attendants are the friendly faces you see when you board a plane. They’re the ones handing out snacks, pointing you in the right direction, and helping you with your bags. If you have an eye for detail and a passion for helping people, this could be the perfect career for you.

As a flight attendant, you’ll be responsible for providing passengers with an exceptional level of service during every phase of their trip. You’ll help them buckle up before takeoff, serve them food and beverages throughout the flight, and ensure that they have everything they need before landing safely at their destination.

Flight attendants are often thought of as the face of an airline because they interact with passengers on a daily basis. As such, they need to be friendly, personable, and great communicators. They also need to be organized and able to multitask effectively.

Here are some tips and an example resume to help you write a strong flight attendant resume that will help you land your next job.

David Moore
Houston, TX | (123) 456-7891 | [email protected]
Summary

Passionate and service-oriented flight attendant with over 10 years of experience in the airline industry. Skilled in providing exceptional customer service and ensuring the safety and comfort of passengers. Eager to use my skills and experience to make a positive impact in the lives of others.

Education
University of Texas at Arlington Jun '10
B.S. in Business Administration
Experience
Company A, Flight Attendant Jan '17 – Current
  • Assisted with the preparation of in-flight meals and assisted passengers to their seats before take off and after landing.
  • Provided exceptional customer service by following all company procedures regarding safety, security, quality, product knowledge, etc.
  • Maintained a clean and organized flight attendant station at all times including during meal service periods.
  • Communicated effectively with other crew members as well as customers on board the aircraft when necessary.
  • Followed all company policies and procedures related to serving alcoholic beverages onboard an aircraft for flights over 2 hours in duration.
Company B, Flight Attendant Jan '12 – Dec '16
  • Worked with the marketing team to create a new in-flight service manual, increasing customer satisfaction by 10%
  • Trained and mentored new flight attendants on company policies and procedures, resulting in improved productivity of onboard operations
  • Maintained an accurate record of passenger information for each flight using computerized reservation systems
  • Served as a liaison between passengers and crew members during flights, resolving any issues that arose
  • Answered questions about travel destinations from customers before takeoff and after landing
Company C, Ticket Agent Jan '09 – Dec '11
  • Answered incoming calls and provided customer service for passengers with questions or concerns.
  • Processed ticket sales for passengers and resolved any billing issues or discrepancies.
  • Checked passengers in for their flights and provided boarding passes and luggage tags.
Certifications
  • Airline Transport Pilot Certificate
  • Flight Attendant Certificate
  • First Aid and CPR Certification
Skills

Industry Knowledge: Safety Procedures, FAA Regulations, Passenger Handling, Flight Operations
Technical Skills: Emergency Procedures, Safety Equipment, Weather Conditions
Soft Skills: Communication, Teamwork, Interpersonal Skills, Customer Service, Stress Management, Conflict Resolution

How to Write a Flight Attendant Resume

Here’s how to write a flight attendant resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will read. And since they’re so important, it’s crucial that you use them to your advantage by crafting compelling bullet points that highlight your experience and skills.

The best way to do this is to focus on the results of your work. So rather than saying you “assisted passengers on flights,” you could say you “provided customer service to over 200 passengers on daily flights, ensuring a safe and pleasant experience for all.”

The second bullet point is more specific and provides more detail about the nature of the job. It also provides a quantifiable measure of the work—200 passengers—which makes it easier for a reader to understand the level of responsibility involved.

Related: What Is a Flight Attendant? How to Become One

Identify and Include Relevant Keywords

When you apply for a flight attendant position, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t have enough of the right keywords, the ATS might not forward it to a recruiter.

To increase your chances of getting an interview, be sure to include keywords throughout all sections of your flight attendant resume. We’ve listed a few examples below:

  • Flight Attendant
  • Aviation
  • Customer Service
  • Time Management
  • Teamwork
  • Communication
  • Social Media
  • Public Speaking
  • Receptionist Duties
  • Teaching
  • Transportation
  • Sales
  • Customer Satisfaction
  • Interpersonal Skills
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Leadership
  • Aviation Security
  • Airports
  • Event Planning
  • Scheduling
  • Tourism
  • Cabin Crew Training
  • Customer Contact
  • Hotel Management
  • Problem Solving
  • Food & Beverage
  • Event Management
  • Organization Skills

Showcase Your Technical Skills

As a flight attendant, you are responsible for the safety and comfort of passengers on board the aircraft. In order to do this job effectively, you need to be familiar with a variety of programs and systems. Some of the most common programs that flight attendants use are electronic boarding passes, passenger manifest systems, and in-flight entertainment systems. Additionally, flight attendants need to be familiar with aviation regulations and safety procedures.

Related: How Much Does a Flight Attendant Make?

Remember The Basics

As you’re writing your resume, you’ll want to keep a few basic guidelines in mind.

Make It Easy to Scan

There are a few things you can do to make your resume easier to read and understand quickly. Aligning everything to the left, using a standard font type and size, and keeping bullets under 2 lines will help make your resume more skimmable. You should also try to leave some white space on the page to help the recruiter easily scan through your information.

Be Concise

A resume should be one page long if you are a new graduate or have less than five to eight years of professional experience. If you have more than 10 years of experience or are a senior-level executive, a two-page resume is appropriate. When trimming down a resume, remove irrelevant information, filler words and unnecessary details.

Proofread

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell check is a good place to start, but it is not foolproof – be sure to read through your resume yourself, as well as have someone else do so. Pay attention to punctuation and grammar, and be consistent in your formatting. Watch out for easily confused words, such as their, there, and they’re.

Use a Summary

A resume summary statement is an excellent way to introduce yourself to a potential employer. It can help to explain where you’re coming from, what your skills are, and what you’d like to do next. When written well, it can be a great way to show off your best traits and skills, and to explain how your experience will translate into the role you’re hoping to land.

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