20 Floor and Decor Interview Questions and Answers

When you go in for a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position at a specific company? In that case, you may be asked company-specific interview questions.

Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories. If you’re interviewing for a position at Floor & Decor, you can expect to be asked questions about your experience in the retail industry, your knowledge of flooring products, and your ability to provide excellent customer service.

To help you prepare for your interview, we’ve compiled a list of sample Floor & Decor interview questions and answers.

Floor and Decor Interview Process

The interview process at Floor and Decor is generally quick and easy. Most applicants report that the interviews are fairly straightforward, with common questions about work experience and qualifications. However, some applicants have reported negative experiences, such as being laughed at during their interview or feeling like their time was not respected. Overall, the majority of applicants report having a positive experience with the interview process at Floor and Decor.

1. How are you with numbers?

This question is often asked to determine your math skills. Floor and Decor employees need to be able to calculate discounts, percentages and other financial information. Your answer should show that you have strong math skills and can perform calculations quickly and accurately.

Example: “I am very good with numbers. I took a lot of math classes in high school and college, including calculus and statistics. I also enjoy math and find it easy to understand. In my last job, I was responsible for calculating discounts on sales and figuring out the cost of products we sold. I found this task quite simple because of my background in math.”

2. What is your experience working in a retail environment?

This question is an opportunity to share your retail experience with the interviewer. If you have previous experience working in a retail environment, describe what that was like and how it prepared you for this role.

Example: “I worked as a cashier at my local grocery store during high school and college. This job taught me valuable customer service skills and helped me develop my ability to multitask while remaining calm under pressure. I also learned how to work efficiently and effectively within a budget.”

3. Give me an example of a time when you had to deal with a difficult or upset customer, how did you handle it?

This question is an opportunity to show your customer service skills and how you can resolve conflict. When answering this question, it’s important to be honest about the situation and highlight what you learned from the experience.

Example: “In my previous role as a sales associate at a home improvement store, I had a customer who was upset because we didn’t have any more of a certain type of tile in stock. The customer became increasingly frustrated with me, which made me feel uncomfortable. After that interaction, I spoke with my manager about ways to handle similar situations better in the future.”

4. Do you have any experience handling cash and operating a cash register?

Cashiers are an important part of the Floor and Decor team. The company wants to know that you have experience working with cash, as well as a register. If you do not have any experience, it is okay to admit this. You can explain what your previous job entailed and how it prepared you for this position.

Example: “I worked at my family’s hardware store growing up. I was responsible for helping customers find products they needed and ringing them up at the register. This experience taught me how to work in a fast-paced environment and helped me develop my customer service skills.”

5. How do you think our company can improve on customer service?

This question is a great way to show your knowledge of the company and how you can help it grow. When answering this question, make sure to mention specific ways that Floor & Decor could improve its customer service and what you would do to implement those changes.

Example: “I think one area where Floor & Decor could improve on customer service is by offering more personalized experiences for customers. For example, I would suggest implementing an online chat feature so customers can get answers to their questions faster. Another improvement would be to offer free shipping on all orders over $100.”

6. Tell me about a time where you made a mistake at work, what was the situation and how did you handle it?

When answering this question, it can be helpful to think of a time when you made a mistake at work and how you handled the situation. This can show your potential employer that you are willing to take responsibility for your actions and learn from them.

Example: “When I first started working as a sales associate in my local Floor & Decor store, I was helping a customer find some flooring options. The customer asked me about our most popular products, so I told her she should look into our laminate flooring options. She ended up purchasing one of our more expensive hardwood floors instead. When I realized what happened, I immediately went back to her and apologized. I offered to give her a discount on the product or exchange it for another option.”

7. Describe your experience working as part of a team.

Teamwork is an important skill to have when working at Floor and Decor. The company values teamwork, so it’s likely you’ll be asked about your experience with it during the interview process. Use this question as an opportunity to show that you’re a team player who can work well with others.

Example: “I’ve worked on several teams throughout my career, including in college where I was part of a group project for one of my classes. In my last job, I was part of a small team that helped me learn how to work effectively with others. I enjoy collaborating with others because it allows me to share ideas and learn from other people.”

8. Can you tell me about a successful project that you worked on?

This question is a great way to learn more about your potential new employer and the work you’ll be doing. When answering this question, it can be helpful to describe a project that was particularly challenging or rewarding.

Example: “At my previous job, I worked on a large flooring installation for a local hospital. This was a very important project because we were working in an older building with unique challenges. We had to replace all of the floors in the entire facility while keeping patients safe and comfortable. It took us several months to complete the project, but we did so successfully.”

9. Are you comfortable lifting heavy objects?

This question is a way for the interviewer to assess your physical capabilities and how you might fit into their company. You can answer honestly about your abilities, but also consider including some information about any training or certifications that may help you perform this task more efficiently.

Example: “I have always been strong, so I am comfortable lifting heavy objects. However, I recently completed a certification in safe lifting techniques, which has helped me understand proper procedures when moving large items.”

10. How would you approach a potential client who’s not sure what they want?

This question can help the interviewer assess your customer service skills and ability to guide customers through their shopping experience. Use examples from previous jobs or describe how you would approach a client who’s unsure of what they want in a flooring store.

Example: “I’ve worked with clients before who weren’t sure about what kind of flooring they wanted, so I always start by asking them questions about their lifestyle and preferences. For example, if they have children, I ask them about safety concerns like slipping on spills or scuffs. If they’re looking for something more decorative, I ask them about their favorite colors and styles.”

11. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them to help the company grow. They also want to know about any weaknesses you have so they can help you improve or find ways for you to work around them.

Example: “My greatest strength is my attention to detail. I am very thorough when working on projects, which helps me ensure that every customer has an excellent experience with our products. My weakness is that sometimes I get too focused on details and lose sight of the bigger picture. I’m always trying to improve this skill.”

12. Have you ever worked in a warehouse before?

This question is a good way to assess your experience level and determine if you’re qualified for the position. If you haven’t worked in a warehouse before, it’s important to explain why not and what similar experiences you have had that are relevant to this role.

Example: “I’ve never worked in a warehouse setting, but I do have plenty of experience working with inventory management software. In my last job, I was responsible for maintaining accurate records of all incoming and outgoing shipments. This helped me learn how to use different types of inventory management software and understand how they can help streamline operations.”

13. What steps would you take if you noticed a co-worker stealing?

This question can help interviewers understand how you would handle a challenging situation at work. When answering, it can be helpful to describe the steps you would take to report any theft and ensure that your company’s resources are protected.

Example: “If I noticed a co-worker stealing from Floor & Decor, I would first try to talk with them about their actions. If they continued to steal after our conversation, I would immediately report my suspicions to management so we could investigate further. I would also make sure to document all of my interactions with the employee in case there were any questions later.”

14. It is common for us to receive large shipments at once. How well do you work under pressure?

This question is a great way to determine how well you can handle high-pressure situations. When answering this question, it’s important to show that you are able to work under pressure and still complete your tasks in a timely manner.

Example: “I have worked at my current job for three years now, and we receive shipments every week. I am used to working under pressure, so I know how to prioritize the most urgent orders and get them out as quickly as possible. This helps me avoid any backlogs or delays.”

15. Floor & Decor does regular inventory checks. How would you make sure all items were accounted for?

This question is a great way to show your attention to detail and organizational skills. When answering, make sure you explain how you would complete the inventory check and what steps you would take if any items were missing or damaged.

Example: “I would start by organizing all of the products into categories based on their type. Then I would count each item in each category and compare it to the total number listed on the inventory sheet. If there are any discrepancies, I would immediately report them so that we could fix the issue before selling any of those products.”

16. Why should we hire you over someone else?

This question is a great way to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your skills or experiences that you think would benefit Floor & Decor.

Example: “I am an extremely hard worker who always strives to do my best. I have excellent communication skills and enjoy working with customers. I also have experience in customer service, which I believe will help me succeed at Floor & Decor. In addition, I am very organized and detail-oriented, so I know I could excel as a sales associate here.”

17. How would you respond to a negative review from a customer?

When working for a company that sells products online, you may occasionally receive negative reviews from customers. Interviewers want to know how you would respond to these situations and ensure the customer has a positive experience with their product or service.

Example: “I believe it’s important to take every review seriously, even if they are negative. I would first thank them for their feedback and apologize for any inconvenience caused by our product or service. Then, I would ask what we could do to make things right. If there is an issue with the product itself, I would offer to replace it at no cost. If the problem was due to shipping or delivery, I would offer a discount on their next purchase.”

18. Are you comfortable communicating with customers directly?

This question can help the interviewer determine if you have experience working with customers directly and how comfortable you are doing so. If you do not have direct customer service experience, you can highlight your communication skills and ability to learn quickly.

Example: “In my previous role as a sales associate at a home improvement store, I was responsible for answering any questions customers had about our products or services. I found that I enjoyed helping people find solutions to their flooring needs and developed strong communication skills in the process. While I don’t have direct customer service experience, I am confident that I could learn this skill quickly.”

19. We occasionally have to manage up to 10 people at one time, Would you feel comfortable being in charge of such a group?

This question is a great way to determine if you’re ready for the responsibilities of management. It’s also an opportunity to show your leadership skills and how you would handle such a large group.

Example: “I’ve been managing up to five people at one time for several years now, so I feel confident that I could manage a larger team as well. In fact, I think it would be exciting to have more people to work with and help grow their careers.”

20. What makes you qualified for this position?

Employers ask this question to learn more about your qualifications and how they relate to the job description. Before you go into an interview, make sure you thoroughly read through the job description so that you can highlight any skills or experience you have that match what the employer is looking for.

Example: “I am a highly motivated individual with excellent communication skills. I am also very organized and detail-oriented, which makes me well suited for working in retail. My previous work experience has given me valuable customer service skills as well as knowledge of various flooring products. These skills make me confident that I would be able to succeed in this position.”