20 Forward Interview Questions and Answers

As a healthcare startup, Forward is constantly innovating and expanding its services. This means that the company is always looking for talented and ambitious employees. If you’re interested in working for Forward, you’ll need to be prepared to answer some tough interview questions.

In this article, we’ll give you a rundown of some of the most common Forward interview questions. We’ll also provide some tips on how to answer them. With this information, you’ll be able to walk into your interview with confidence and land the job you want.

Forward Interview Process

The interview process at Forward can vary depending on the position you are applying for. However, most positions will require at least a phone screening, followed by one or more in-person interviews. The length of the hiring process can vary, but it typically takes 2-3 weeks to complete.

Some reviewers have found the interview difficulty to be average, while others have found it to be quite challenging. Overall, reviewers seem to be mixed on their experience with the interview process at Forward. Some have enjoyed the experience, while others have found it to be frustrating and disorganized.

1. What do you think is most important in healthcare?

This question is a great way to show your passion for the healthcare industry. When answering, it can be helpful to mention something specific about the field that you enjoy and why.

Example: “I think the most important thing in healthcare is making sure patients are getting the best care possible. I love working with people who are passionate about their work because it makes me feel like we’re all on the same team. It’s also very rewarding when I see my patients get better.”

2. How would you describe your communication style and how does it pertain to being a medical assistant?

This question is an opportunity to show your interviewer that you can communicate effectively with patients and other medical professionals. Describe how you use active listening, body language and tone of voice to convey empathy and compassion when speaking with patients or colleagues.

Example: “I believe communication is the most important part of being a medical assistant because it’s my job to make sure patients understand their diagnosis and treatment plan. I always try to speak clearly and slowly so patients can understand me. When explaining procedures or answering questions, I also try to be as empathetic and compassionate as possible. For example, if a patient asks why they need a procedure, I explain in detail what will happen during the appointment and how it will help them feel better.”

3. Why are you interested in working at Forward?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Forward or how you learned about the job opening.

Example: “I am interested in working at Forward because I believe in the mission of providing affordable healthcare to everyone. My mother has been a member of Forward since it first opened, so I’ve seen firsthand how much this company cares for its members. She’s always spoken highly of her experiences with the company, which is one of the reasons I decided to apply.”

4. Describe a time when you had to deal with an angry patient and what was the outcome of that situation.

This question is a great way to assess your customer service skills and how you handle conflict. When answering this question, it can be helpful to mention the steps you took to resolve the situation and what you learned from that experience.

Example: “In my last position as a nurse, I had an older patient who was upset because they were in pain and we couldn’t give them more medication. They became very angry with me and started yelling at me. I remained calm and explained to them that we needed to wait for their body to metabolize the current dose before administering more. After explaining our reasoning, they calmed down and apologized.”

5. Tell us about a time where you worked with a team, who did not have similar goals as you. How did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you helped the team come together and achieve their goals.

Example: “I once worked on a project where my teammates were all very different from each other. Some of us wanted to create an app that was more fun and entertaining while others wanted to create something that was more professional. I suggested we try both apps and see which one performed better in the market. We ended up creating two separate apps and they both did well.”

6. Do you have any experience with electronic health records? If so, which ones?

This question is a great way to determine if you have the necessary skills and experience for this role. If you don’t, it’s okay to say so, but be sure to explain what your experience with electronic health records is.

Example: “I’ve worked with several different EHRs in my career, including Epic, Cerner and Greenway. I’m comfortable using any of them, although I prefer Epic because of its user-friendly interface.”

7. Are you comfortable using technology in your everyday work?

This question is a great way to determine how comfortable you are with using technology in your work. It’s important for employers to know that you’re willing and able to use the tools they provide, so it’s beneficial to highlight any experience you have working with new technologies.

Example: “I’m very comfortable using technology in my everyday work. In fact, I’ve been using computers since I was a child, so I feel confident learning new programs or applications quickly. At my last job, I helped train other employees on our electronic medical record system, which required me to learn some of its more complex features.”

8. Tell me about a time where you worked with someone who was difficult and how you handled it.

This question can help an interviewer understand how you handle conflict and challenging situations. It’s important to show that you’re willing to work with others, even if they are difficult or have different opinions than you.

Example: “I once worked with a colleague who was very outspoken about their ideas and opinions. They often disagreed with my suggestions and would speak over me during meetings. I learned to take deep breaths before responding to them and tried to remain calm when speaking. I also made sure to include them in the conversation by asking for their opinion on certain topics.”

9. What is your experience with taking blood pressure, vital signs and performing EKGs?

This question is a great way to show your experience and knowledge in the healthcare field. If you have any experience taking blood pressure, vital signs or performing EKGs, be sure to mention it in your answer.

Example: “I’ve taken many patients’ blood pressure, vital signs and performed EKGs during my time as an RN. I find that these skills are important for nurses because they can help us identify problems with our patients before they become serious issues.”

10. What are your thoughts on telemedicine?

Telemedicine is a growing industry, and many employers want to know if you have experience with it. This question can help them determine whether or not your skills are a good fit for their company. In your answer, explain why telemedicine is important and how you would use it in your role.

Example: “I think telemedicine is an excellent way to provide care to patients who may not be able to get to the doctor’s office. I’ve used telemedicine several times while working at my current job, and I find that it helps me connect with patients more effectively. It allows me to see what they’re experiencing firsthand and make sure I’m providing the best possible care.”

11. Give an example of a time when you were asked to complete a task outside of the scope of your job description.

This question can help an interviewer understand your willingness to take on new challenges and responsibilities. Use examples from previous work experience that highlight your ability to adapt to change, prioritize tasks and complete projects efficiently.

Example: “In my last role as a marketing specialist, I was asked to create a social media campaign for our company’s launch of a new product line. Although I had no prior experience creating content for social media platforms, I accepted the challenge and learned how to use various tools to develop engaging content for our target audience. The campaign was successful, and we saw a 10% increase in sales within the first month.”

12. Have you performed injections, immunizations or phlebotomy before?

This question is a great way to determine if you have the skills and experience necessary for this role. If you haven’t, it’s okay to say so. You can explain what your skill level is in these areas and how you would learn them if hired.

Example: “I’ve performed injections before but not immunizations or phlebotomy. I am willing to take on any training that Forward requires of me. I understand that my first priority should be patient safety, and I will do whatever it takes to ensure that.”

13. How do you feel about being on call for urgent situations?

This question can help the interviewer understand your willingness to work in a fast-paced environment. If you’re applying for a position that requires on-call duty, it’s important to be honest about your feelings and experiences with this type of schedule.

Example: “I’ve been on call before at my previous job, so I’m familiar with what it entails. While I enjoy working in a fast-paced environment, I do prefer having set hours each week. However, if there are urgent situations that require me to stay late or come into work early, I am willing to do so.”

14. What do you believe is one of the biggest challenges facing healthcare today?

This question can help an interviewer get to know you as a person and how your values align with the company’s. It also helps them understand what you think about one of the biggest issues in healthcare today.

Example: “One of the biggest challenges facing healthcare is that it’s so expensive for patients, especially those who are uninsured or underinsured. I believe that everyone should have access to quality care regardless of their ability to pay, which is why I became a nurse in the first place. I would love to work at Forward because they’re committed to providing affordable health care to all members.”

15. What type of environment do you prefer to work in? Fast-paced or slow-paced?

This question can help an interviewer understand your personality and preferences. It’s important to be honest about what type of environment you prefer, but also explain how you would adapt to a different work style if necessary.

Example: “I enjoy working in fast-paced environments where I have the opportunity to learn new things every day. However, I am flexible and know that sometimes it’s best to slow down when needed. For example, I worked at a startup for two years before joining Forward, so I’m used to adapting to different types of work styles.”

16. What are some of your greatest strengths?

This question is a great way to show your interviewer that you have the skills and abilities needed for this role. When answering, it can be helpful to think about what you are most proud of in your career so far.

Example: “I would say my greatest strengths are my ability to work well with others and my attention to detail. In previous roles, I’ve been praised for being an excellent team player who always has their coworkers’ best interests at heart. My attention to detail also helps me ensure that all tasks are completed accurately and efficiently.”

17. Please provide an example of when you went above and beyond for a client/patient.

This question is a great way to show your dedication and passion for helping others. When answering this question, it can be helpful to provide specific details about the situation that helped you understand how much of an impact you made on someone’s life.

Example: “When I was working as a nurse at a local hospital, one of my patients had recently lost her husband. She was very upset because she didn’t know what to do with all of his belongings in their home. I asked if she would like me to help her organize them or find someone who could help her sort through everything. She agreed, so I spent two hours sorting through his things and organizing them into boxes. It really helped her feel better knowing where everything went.”

18. Do you have experience training new employees?

This question can help the interviewer determine your leadership skills and how you might fit into their company culture. If you have experience training new employees, describe a time when you did so in the past. If you don’t have direct experience, you can talk about a time you helped someone learn something new or assisted with training.

Example: “In my last role as an HR manager, I trained new hires on our benefits program and onboarding process. I created a PowerPoint presentation that included information about each benefit we offered and tips for navigating the onboarding process. This helped me develop my public speaking skills and gave me valuable experience teaching others.”

19. We want our physicians to be able to think innovatively and creatively. Can you give an example of when you came up with a creative solution to a problem?

This question is a great way to show your problem-solving skills and ability to think outside the box. When answering this question, it can be helpful to provide an example of how you used creativity to solve a problem that benefited both yourself or others.

Example: “When I was working as a nurse at a hospital, we had a patient who needed surgery but couldn’t have any anesthesia because of his condition. He was very nervous about having the procedure without anesthesia, so I suggested he listen to music while in recovery. It helped him feel more comfortable during the procedure and made for a better experience overall.”

20. What are some of your weaknesses?

This question is a common one in interviews, and it’s often asked to see how you respond to criticism. When answering this question, try to be honest about your weaknesses while also showing that you’re working on them.

Example: “I sometimes get so focused on my work that I forget to take breaks. This has led to me feeling exhausted at times, but I’ve started using an app to remind myself to take short breaks throughout the day. It’s helped me feel more energized during the workday.”