20 Franciscan Health Interview Questions and Answers

When you go for a job interview, you can expect to be asked questions about your qualifications, experience, and skills. But what about questions specific to the company you’re interviewing with?

Franciscan Health is a leading healthcare provider, and they’re known for their high-quality care and compassionate staff. If you’re interviewing for a position at Franciscan Health, you can expect to be asked questions about your healthcare experience, your ability to provide compassionate care, and your knowledge of the Franciscan Health system.

To help you prepare for your interview, we’ve compiled a list of sample Franciscan Health interview questions and answers.

Franciscan Health Interview Process

The interview process at Franciscan Health can vary depending on the position you are applying for. For some positions, like Registered Nurse or Pharmacist, you may be contacted directly by a headhunter or manager. For other positions, like Patient Account Specialist or Dietary Aide, you may need to go through an initial screening interview before being invited for a face-to-face interview. Overall, the interview process is generally positive and candidates report feeling comfortable during their interviews.

1. What is your nursing philosophy?

This question is an opportunity to show the interviewer your values and beliefs as a nurse. It’s important to be honest in your response, but you can also use this time to highlight any specific skills or experiences that align with Franciscan Health’s mission statement.

Example: “My nursing philosophy is one of compassion and empathy. I believe that every patient deserves to feel cared for and respected, no matter their situation. As a nurse, it’s my job to make sure they’re comfortable and have everything they need to get better. I’m always looking for ways to improve the quality of care we provide.”

2. How do you handle stressful situations?

Working in a hospital can be stressful, especially when you’re working with patients who are experiencing pain or other medical issues. Employers ask this question to make sure that you have the ability to handle stress and remain calm under pressure. In your answer, explain how you manage stress and provide an example of a time when you did so successfully.

Example: “I find that I am able to handle stressful situations well by remaining calm and focused on my work. When I was working as a nurse at St. Mary’s Hospital, there was a patient who had experienced a car accident. The patient was in a lot of pain, but I remained calm and helped them through it. I talked to them about their favorite sports team and distracted them from the pain until they were ready for more medication.”

3. Tell me about a time when you went above and beyond for a patient.

This question is a great way to show your compassion and dedication to helping others. When answering this question, it can be helpful to mention a specific situation where you helped someone overcome an obstacle or provided them with exceptional care.

Example: “When I was working as a nurse at the hospital, there was a patient who had just given birth to twins. She was very overwhelmed by her new role as a mother of four children. I took some time out of my day to help her learn how to breastfeed her newborns. After that, she felt more confident in caring for her babies.”

4. Can you tell me about any recent updates in the healthcare field?

This question is a great way to see how much you know about the healthcare industry and whether you are up-to-date with current events. When answering this question, it can be helpful to mention any recent news or changes in the healthcare field that you have read about or heard about from colleagues.

Example: “I recently attended a seminar on new medical procedures for treating heart disease. The speaker discussed some of the latest developments in stem cell research and how they could help patients who suffer from heart disease. I also learned about an app that helps doctors diagnose patients more quickly by providing them with information about their symptoms.”

5. Do you have experience working with patients from different backgrounds?

The interviewer may ask this question to see if you have experience working with patients from different backgrounds. This can be an important skill for a medical assistant, as they may need to communicate effectively with patients who speak English as a second language or those who are hearing impaired. In your answer, try to explain how you would approach these situations and what steps you would take to ensure that the patient understands any information you give them.

Example: “I’ve worked in healthcare for five years now, and I’ve seen many patients from different backgrounds. For example, I once had a Spanish-speaking patient who needed assistance finding their way around the hospital. I asked one of our bilingual staff members to translate for me so that I could provide the best care possible.”

6. What are some of the challenges that you foresee in this role?

This question is a great way to determine how well you can handle challenges and obstacles. When answering this question, it’s important to be honest about the potential challenges of the role while also showing that you’re confident in your ability to overcome them.

Example: “The biggest challenge I see with this role is ensuring that all patients receive quality care regardless of their insurance status or financial situation. In my last position, I developed a system for tracking patient information so we could ensure they were receiving the best treatment possible. This helped me develop a more efficient workflow and ensured that our hospital was able to provide excellent care to everyone who needed it.”

7. Provide an example of a project or situation where you had to work under pressure.

When answering this question, it can be helpful to provide an example of a time when you were able to complete a project or task under pressure. This can show the interviewer that you are capable of handling stressful situations and working efficiently in them.

Example: “In my last position as a medical assistant, I was responsible for scheduling appointments for patients. One day, I had several doctors cancel their appointments at the same time. I knew that if I didn’t find replacements for these appointments quickly, some patients would have to wait longer than usual to see their doctor. So, I called other physicians who worked with our practice and asked if they could fill in for the canceled appointments. Luckily, we found enough physicians to cover all of the appointments.”

8. Are you comfortable handling confidential information?

This question is a way for the interviewer to assess your ability to handle confidential information. When answering this question, it can be helpful to mention that you have experience with handling confidential information and how you did so.

Example: “Yes, I am comfortable handling confidential information. In my last position as an administrative assistant, I was responsible for maintaining confidentiality of all documents and files in our office. To do this, I would shred any documents that were no longer needed or had expired. Additionally, I would ensure that only authorized individuals could access these documents.”

9. Describe your experience interacting with physicians, nurses, and other healthcare professionals.

This question is an opportunity to show your interpersonal skills and ability to work with a variety of people. When answering this question, it can be helpful to mention specific instances where you worked well with others or helped someone else do so.

Example: “I have experience working in both the front desk and back office areas of healthcare facilities. In my last position, I was able to help a physician who was having trouble finding information on our portal. I used my knowledge of the system to find the information he needed and answer his questions.”

10. Why did you choose a career in nursing?

This question is an opportunity to share your passion for the medical field. When answering this question, it can be helpful to discuss a specific moment or experience that inspired you to pursue nursing as a career.

Example: “Ever since I was young, I have always been fascinated by medicine and helping others. My mother worked in the emergency room at our local hospital, so I would often visit her there after school. One day when I was about 10 years old, she had a patient who was experiencing chest pains. She asked me if I wanted to observe while she performed CPR on the patient. It was such a powerful moment, and I knew then that I wanted to become a nurse.”

11. What qualities do you think make a good nurse?

This question can help the interviewer get to know you as a person and how your personality might fit in with their organization. When answering this question, it can be helpful to mention qualities that are important to you personally or that you have seen make other nurses successful.

Example: “I think one of the most important qualities for a nurse is empathy. I’ve worked with many nurses who were very empathetic toward patients and their families, which helped them provide excellent care. Another quality I think makes a good nurse is flexibility. Nursing requires adapting to different situations quickly, so being flexible helps ensure patient safety.”

12. In what ways do you feel prepared to take on this position?

This question is an opportunity to show the interviewer that you have researched Franciscan Health and are familiar with its mission, values and goals. You can use your answer to highlight any specific qualifications or skills that match those of the job description.

Example: “I am prepared for this position because I understand how important it is to provide quality care in a compassionate way. I know that Franciscan Health has a reputation for being one of the best hospitals in the area, so I would work hard to uphold that reputation by providing excellent service to patients and their families.”

13. At times we may be short staffed. How would you deal with that type of environment?

This question is an opportunity to show your ability to work in a team environment. It’s important that you are able to communicate with others and understand the importance of teamwork when answering this question.

Example: “I believe it’s important to be respectful of other people’s time, so I would do my best to ensure that if there was a situation where we were short staffed, I would let my manager know as soon as possible. If they needed me to stay late or come in early, I would make sure to accommodate them. In situations like these, I also try to help out wherever I can by offering to cover for other employees who may need to take breaks.”

14. What goals have you set for yourself within the first year of employment?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. When answering this question, it can be helpful to include specific examples of what you hope to accomplish in your first year at Franciscan Health.

Example: “My goal for my first year at Franciscan Health is to become an expert on all of the hospital’s services. I want to know everything there is to know about each department so that I can provide excellent customer service to patients and their families. Another goal I have is to develop strong relationships with my coworkers. I believe teamwork is essential to providing quality care to our patients.”

15. Franciscan Health offers many opportunities for advancement. Where would you like to see yourself within the next five years?

This question is an opportunity to show your ambition and desire for growth. When answering this question, it can be helpful to think about what you would like to achieve in the next five years and how Franciscan Health could help you get there.

Example: “I see myself as a manager of one of the departments within Franciscan Health by the end of my fifth year here. I have always been interested in working with technology and computers, so I would love to work in IT or computer support. I believe that if I continue to put in hard work and learn from others, I will be able to reach this goal.”

16. What was the most challenging aspect of your previous job?

This question can help the interviewer get a better understanding of your work ethic and how you respond to challenges. When answering this question, it can be helpful to focus on an aspect that you overcame or one that helped you grow as a professional.

Example: “The most challenging part of my last job was learning how to use the new software we implemented. It took some time for everyone in the office to learn how to navigate the system, but I really enjoyed learning something new and working with my colleagues to figure out the best ways to use the program.”

17. While at times it can be difficult, why did you decide to become a nurse?

This question can help the interviewer get to know you better and understand why you are passionate about your career. It is important to show that you enjoy helping others, especially when they are in need of medical attention.

Example: “I decided to become a nurse because I have always had a passion for helping people. When I was younger, my mother would take me to visit her patients at the hospital where she worked as a nurse. She would tell me stories about how much joy it brought her to make other people feel better. Ever since then, I knew that nursing was something I wanted to do.”

18. What areas of medicine are you passionate about?

This question can help the interviewer get to know you as a person and how your personality might fit in with the team. It also helps them understand what areas of medicine you are most qualified for, which can be helpful when deciding where to place you. When answering this question, try to focus on an area that is relevant to the job description or one that you have experience in.

Example: “I am passionate about pediatrics because I love working with children and their families. I find it rewarding to see kids grow up healthy and happy. In my last position, I was able to work with many pediatric patients and their parents, and I found it very fulfilling.”

19. The nursing profession is very demanding. How do you plan to balance work and your personal life?

This question is an opportunity to show the interviewer that you have a plan for maintaining balance in your life. You can talk about how you will use time management skills, set goals and prioritize tasks to ensure you are able to meet all of your obligations.

Example: “I am committed to my career as a nurse and I understand that it’s important to take care of myself so I can continue to provide excellent patient care. To maintain balance between work and personal life, I make sure to schedule time each day to exercise, spend with family and friends and complete household chores.”

20. Could you describe how you handled a certain emergency during a shift?

This question is a great way to assess your ability to handle emergency situations and how you react under pressure. When answering this question, it can be helpful to describe the steps you took to solve the problem or manage the situation.

Example: “When I was working as an ER nurse, there was one night where we had several patients who were experiencing severe pain. We didn’t have enough nurses on staff at that time, so I volunteered to stay late to help out. One patient in particular was having difficulty breathing, so I called for backup right away. The doctor came over immediately and helped me administer oxygen to the patient until more nurses arrived.”