20 Free People Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Free People, one of the best ways to prepare is to familiarize yourself with the types of questions that may be asked.

Of course, every interview is different, and there’s no guarantee that you’ll be asked any of the following questions. But by familiarizing yourself with some of the most common Free People interview questions, you’ll be one step closer to impressing your interviewer and landing the job you want.

So, without further ado, here are some of the most common Free People interview questions (and answers) that you should know.

Free People Interview Process

The interview process at Free People can vary depending on the position you are applying for. For entry-level positions, the interview process is usually quick and easy, with basic questions about your experience and availability. For more senior positions, the interview process may be more drawn out, with multiple rounds of interviews and a longer wait for a decision. Overall, the interviewers are friendly and down to earth, and they want to get to know you and see if you would be a good fit for the company.

1. How would you describe your style?

This question is a great way to learn more about the candidate’s personal style and how it aligns with Free People. It can also be an opportunity for you to share your own personal style, which can help you connect with the applicant on a more personal level.

Example: “I would describe my style as bohemian chic. I love feminine pieces that are comfortable enough to wear all day but still look stylish. I think Free People has some of the most beautiful clothing in this category, so I’m excited to work here if I get hired.”

2. Do you have any experience in retail sales?

This question is a great way to show the interviewer that you have experience in customer service and sales. If you do, share an example of how you helped your employer succeed.

Example: “I worked at a clothing store for two years where I was responsible for helping customers find what they were looking for. I also had to help them with sizing questions and make sure they were happy with their purchases. This job taught me how important it is to be friendly and helpful while still being professional. It also showed me how much I enjoy working with people.”

3. What is your favorite Free People product and why?

This question is a great way to see if you are familiar with the company’s products. It also allows you to show your personal style and preferences. When answering this question, it can be helpful to mention a specific product that you have purchased in the past or one that you would like to purchase in the future.

Example: “My favorite Free People product is their denim line. I love how they use unique washes on their jeans and create different styles for every season. The brand has really helped me find my own personal style over the years.”

4. What are some of the qualities that make a good sales associate?

This question is a great way to show your interviewer that you have the qualities needed for success in this role. When answering, it can be helpful to mention some of the skills and traits you possess that make you an effective sales associate.

Example: “A good sales associate has strong communication skills, as they need to be able to clearly explain products and answer questions from customers. They also need to be highly organized, as they are responsible for keeping track of inventory and maintaining their own sales goals. Finally, I think it’s important to have a genuine interest in fashion, as it helps me connect with customers.”

5. Give an example of when you went above and beyond for a customer.

This question is a great way to show your interviewer that you’re willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer with an issue or went out of your way to make their shopping experience more enjoyable.

Example: “When I worked at my previous job, we had a customer who was looking for a specific item in our store. We didn’t have any left in stock, but I offered to order one for her and told her I would call her as soon as it arrived. She appreciated that I took the time to do that for her, and she ended up buying several other items from us after receiving the first item.”

6. Have you ever worked with a difficult customer or manager?

This question can help interviewers learn more about how you handle conflict. When answering, it can be helpful to mention a specific situation and what steps you took to resolve the issue or improve your relationship with that person.

Example: “In my last position as an online sales associate, I had a manager who was very strict about our quotas. She would often call us into her office for small mistakes like typos in our emails or not meeting our quota by a few dollars. While I understood why she did this, it made me feel stressed out at work. So, I talked to her about it and asked if we could meet weekly instead of daily so I could have time to make fewer mistakes. She agreed, and after that, I felt less stressed and was able to focus on my work.”

7. Why do you want to work for Free People?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what attracted you to this specific job posting. When answering, try to highlight how your skills and experience align with the job description.

Example: “I want to work for Free People because I love the brand’s unique style and mission. The clothes are so stylish and comfortable, and I think they would be perfect for my clientele. I am passionate about helping women feel confident and beautiful through fashion. I have worked as a stylist for five years, and I know that I can help customers find exactly what they need.”

8. Tell me about a time where you had to deal with a conflict between team members, how did you handle it?

Free People is a company that values teamwork and collaboration. As such, they want to know how you would handle conflict between team members. This question can help them determine your ability to work with others in a fast-paced environment.

Example: “In my last position as an assistant manager at a clothing store, I had two employees who were constantly arguing about the best way to organize the merchandise. One employee wanted to keep the clothes organized by color while the other wanted to organize it by size. The disagreement was causing tension among the rest of the staff, so I called both employees into my office for a meeting.

I explained that their disagreements were affecting the morale of the entire team. I asked them to come up with a compromise solution together. After some discussion, they decided to organize the clothes by color within each size. They also agreed to rotate which method they used every month.”

9. Describe a time where you were successful at getting a sale from a reluctant customer.

This question is a great way to show your sales skills and how you can help the company make more money. When answering this question, it’s important to focus on what you did to get the sale and not just the result of the sale itself.

Example: “I had a customer who was hesitant about buying a certain item because she didn’t know if her friends would like it. I asked her questions about what kind of clothes she liked and what kinds of things she liked to do in her spare time. After finding out that she loved going hiking with her friends, I showed her some items that were similar to what she already owned but also looked good for outdoor activities. She ended up purchasing two items.”

10. Can you tell us about a time when you disagreed with a decision made by a manager?

This question can help interviewers learn more about your problem-solving skills and how you communicate with managers. When answering this question, it can be helpful to mention a time when you disagreed with a manager but were able to come to an agreement or compromise that benefited the company.

Example: “In my last role as a customer service representative, I disagreed with a decision made by my manager regarding our return policy. My manager wanted to change the store’s return policy from 30 days to 15 days, which would have negatively affected some customers who had already purchased items. I spoke with my manager about my concerns, and we decided to keep the original return policy for online purchases while changing the in-store return policy to 15 days.”

11. If hired, what goals would you set for yourself within the next year?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also shows employers that you’re motivated and eager to succeed in your role. When answering this question, it can be helpful to think of what you would like to accomplish within the first few months or year of employment.

Example: “I’d love to see Free People reach $100 million in sales by next year. I know that may seem ambitious, but I believe we have the team and resources to make it happen. My goal would be to help create an effective marketing strategy that helps us reach our revenue goals.”

12. What are some ways you can improve a customer’s shopping experience?

Free People is a popular clothing store that attracts many customers. Employers ask this question to see if you can improve the customer experience for their company. Use your answer to show them how you can help customers find what they’re looking for and make their shopping experience more enjoyable.

Example: “I think it’s important to have an online shopping experience that feels like a real-life one. I would start by making sure all of our products are easy to search through. For example, I’d create tags for each item so people could easily find what they’re looking for. I’d also ensure we had plenty of reviews on each product so shoppers knew what others thought about it. This helps them feel confident in their purchase.”

13. Do you consider yourself to be more introverted or extroverted?

This question is a great way to learn more about the candidate’s personality and how they interact with others. It can also help you determine if they would be a good fit for the company culture, which is often described as being very open and friendly.

Example: “I consider myself to be an introvert, but I am working on becoming more extroverted. In my previous role, I was tasked with leading meetings and presentations, which helped me become more comfortable speaking in front of large groups. I still prefer one-on-one interactions, however.”

14. Which shift are you available to work?

This question is a great way for employers to learn more about your availability. They may ask this question to see if you are available during peak hours or when they need extra help. When answering this question, be sure to mention the days and times that you’re available to work.

Example: “I am available to work any shift on Monday through Friday from 9 a.m. to 5 p.m. I can also work some evenings and weekends as needed.”

15. Are you comfortable working on a commission based pay structure?

This question is a great way to determine if the company you’re interviewing with offers commission-based pay. If they do, it’s important to understand how much of your income will be based on sales and how often you’ll receive a paycheck.

Example: “I am comfortable working on commission because I know that my performance can directly affect my earnings. However, I would like to know what percentage of my total income would come from commissions so I have an idea of how much money I could make each month.”

16. What kind of social media platforms are you familiar with?

Social media is a popular way to market products and services, so employers want to know that you’re familiar with the most common platforms. If you have experience using social media for marketing purposes, share your strategies in your answer.

Example: “I’m very active on Instagram, where I post pictures of clothing from Free People as well as other brands. I also use Twitter to promote sales and discounts, and I’ve found it’s an effective platform for reaching customers who are looking for deals. Facebook is another great place to connect with customers because they can leave comments about their experiences with our brand.”

17. How do you think following current trends will help you as a stylist?

Free People is a popular brand that focuses on following current trends. Employers ask this question to make sure you understand how your skills can benefit their company. Use your answer to show the interviewer that you know what Free People’s target audience looks for in clothing. Explain that you have experience with fashion and style.

Example: “I think it’s important to follow current trends because they help me connect with my clientele. I’ve worked at several different stores, so I’m familiar with many of the brands that are popular right now. This means I can use my knowledge to help customers find clothes that fit their personal style. It also helps me stay up-to-date on new styles and designs.”

18. What are some techniques you use to manage your time effectively?

Free People is a fast-paced environment, and employees need to be able to manage their time well. This question helps employers understand how you plan your day and prioritize tasks. In your answer, explain the methods you use to stay organized and on schedule.

Example: “I have several techniques I use to manage my time effectively. First, I always make sure to set realistic goals for myself each week. I also use an online calendar to keep track of important deadlines and meetings. Another method I use is the Pomodoro Technique, which involves working in 25-minute increments with five-minute breaks between them.”

19. We believe teamwork is essential to our success. When was the last time you worked in a team environment?

Free People is a company that values teamwork and collaboration. They want to know how you will contribute to their team culture. This question also allows the interviewer to learn more about your personality and see if you are a good fit for their organization.

Example: “I have worked in a team environment since I started my career as an assistant manager at a clothing store. My previous employer was looking to expand, so we hired two new employees to help us with our inventory management. We all had different strengths, but we learned from each other and became a well-oiled machine by the end of the first month.”

20. Our ideal candidate is someone who has strong communication skills. Talk about a time when you used your communication skills to convince a client/customer to make a purchase.

This question is an opportunity to show your ability to persuade and influence others. When answering this question, think of a time you convinced someone to make a purchase or take action on something important.

Example: “I once worked with a client who was hesitant about making a large purchase online. I talked with them for over an hour about the benefits of shopping at our store and how we could help them find exactly what they were looking for. Eventually, they decided to place their order with us because of my persistence and willingness to answer all of their questions.”