20 Frito-Lay Interview Questions and Answers

When you’re interviewing for a job at Frito-Lay, you can expect to be asked questions about your experience in the food industry, your ability to work in a fast-paced environment, and your knowledge of Frito-Lay products.

You may also be asked questions about your ability to lift heavy boxes, your willingness to work overtime, and your availability to work weekends.

To help you prepare for your interview, we’ve compiled a list of sample Frito-Lay interview questions and answers.

Frito-Lay Interview Process

The interview process at Frito-Lay is generally pretty straightforward. Most positions will require an initial phone or video interview, followed by one or more in-person interviews. The length of the hiring process can vary depending on the position you’re applying for, but typically takes 1-2 weeks.

For most positions, the difficulty level of the interviews is relatively low. However, some positions (such as IT Manager) may require more technical knowledge. Overall, the experience is generally positive, with interviewers being respectful and professional.

1. What do you know about Frito-Lay?

This question is a great way for the interviewer to assess your research skills and see how much you know about the company. Before your interview, make sure to read up on Frito-Lay’s mission statement, values and recent news releases.

Example: “I’ve been following Frito-Lay since I was in high school because my brother worked there as an accountant. He told me that it’s one of the best places to work because they offer competitive salaries, excellent benefits and plenty of opportunities for advancement. I also remember reading about their commitment to sustainability and ethical business practices.”

2. How would you describe your work style?

Employers ask this question to learn more about your personality and how it might fit in with the rest of their team. They want to know that you will be a positive addition to their company culture, so they may look for answers that show you are friendly, outgoing or hardworking.

Example: “I am an extremely motivated person who is always looking for ways to improve my work. I like to take on projects that allow me to use my creativity and problem-solving skills. I also enjoy working as part of a team because I find that we can accomplish much more when we all work together.”

3. Tell me about a time that you had to sell something, what was the most important part of the sales process for you?

This question is an opportunity to show your communication skills and ability to persuade others. When answering this question, it can be helpful to give a specific example of how you used your communication skills to convince someone to buy something or take part in an activity.

Example: “When I was working as a sales associate at a local clothing store, I had the opportunity to sell a group of teenagers on a new line of graphic tees we were carrying. The most important part of that sale for me was making sure they understood why our graphic tees were different from other brands. I showed them examples of what other customers thought about our products and explained why our company’s mission was so important to us.”

4. Do you have any experience making deliveries or working on a route?

This question is a great way to show your interviewer that you have experience working in the food industry. If you do, be sure to explain what kind of deliveries you made and how they helped prepare you for this role.

Example: “I worked as a delivery driver at my local pizza place during high school. I learned how to navigate busy streets and neighborhoods while delivering hot pizzas. This experience taught me how to work with others and manage multiple tasks at once.”

5. If hired, how do you think you can contribute to our team?

This question is an opportunity to show your enthusiasm for the position and highlight your skills, abilities and experience. When answering this question, it can be helpful to think about what you admire most about Frito-Lay as a company and how you would like to contribute to its success.

Example: “I am passionate about working in a fast-paced environment where I can use my problem-solving skills to help solve challenging issues. In my last role, I was able to do just that when we had a shortage of one of our products. I helped lead a team of employees who were all tasked with finding solutions to the issue. We brainstormed ideas together and came up with several solutions that led to us being able to meet demand.”

6. How well do you work in a team environment?

Frito-Lay is a large company that requires employees to work in teams. The interviewer wants to know how you will fit into the team and if your skills are compatible with those of other members. Showcase your ability to collaborate, communicate effectively and solve problems as part of a group.

Example: “I have always enjoyed working in groups because it allows me to learn from others and share my own ideas. In my last position, I was on a marketing team where we all had different strengths. For example, one person would come up with an idea for a campaign and then we would brainstorm ways to make it more effective. We also worked well together when we were presenting our ideas to clients.”

7. Are you willing to work weekends and holidays if needed?

Frito-Lay, Inc. is a 24/7 operation and needs employees who are willing to work any shift at any time of the day or night. If you have a family, be sure to mention that you understand how important it is to maintain regular hours so your children can get to school on time.

Example: “I am happy to work weekends and holidays if needed. I know this is an essential part of working in the food industry. My family understands that my job requires me to work odd hours sometimes. However, I do try to avoid working late shifts when possible.”

8. Frito Lay is constantly looking for ways to be more innovative. What are some ideas you might have for improving our products?

Frito-Lay is a company that values innovation and creativity. They want to know that you have ideas for how they can improve their products or create new ones. In your answer, explain what you would do if you were in charge of the R&D department at Frito-Lay.

Example: “I think one way we could be more innovative is by looking outside our industry for inspiration. I’ve noticed that many snack food companies are starting to make healthier options. If I was working on the R&D team at Frito Lay, I would suggest we start making healthy snacks as well. We already have some lower calorie chips, but maybe we should expand into other areas like granola bars.”

9. Can you tell me about a time when you worked with someone who was difficult to get along with? How did you handle it?

This question can help the interviewer learn more about your interpersonal skills and how you handle conflict. When answering this question, it can be helpful to mention a specific example of when you worked with someone who was difficult to get along with but also highlight any steps you took to improve your relationship with that person.

Example: “In my last position as a sales associate at a local grocery store, I had a coworker who would often make fun of me in front of customers. At first, I tried to ignore her comments, however, after several weeks of enduring these remarks, I decided to speak up to her about how her behavior made me feel. She apologized for her actions and promised to stop making jokes in front of customers. After that conversation, she became much more respectful toward me.”

10. Describe your past customer service experience.

Frito-Lay, Inc. is a customer service-oriented company that strives to provide the best experience for its customers. The hiring manager may ask this question to learn more about your past experiences and how you handled them. Use examples from previous jobs or volunteer work where you helped others.

Example: “I have extensive experience in customer service. In my last job as a sales associate at a department store, I was responsible for helping customers find what they were looking for. If someone needed help finding an item, I would use my knowledge of the store’s layout to direct them to the right place. If someone had questions about a product, I would answer their questions thoroughly so they could make an informed decision.”

11. We want our merchandisers to interact with customers while they’re stocking shelves and restocking inventory. Would you feel comfortable doing this?

Frito-Lay, Inc. wants to know that you’re willing to interact with customers and help them find the products they want while stocking shelves or restocking inventory. This is an important part of your job as a merchandiser at Frito-Lay, so it’s important to show that you’re comfortable doing this.

Example: “I love interacting with customers and helping them find what they’re looking for. I think it’s important to make sure that customers have a positive experience when shopping at our stores, so I’m happy to do whatever I can to help them.”

12. If a client complains about one of our products, how would you respond to them?

This question is an opportunity to show your customer service skills and ability to resolve conflict. When answering this question, it can be helpful to mention a specific situation where you resolved a complaint with a positive outcome for the client and the company.

Example: “If a client ever complained about one of our products, I would first apologize for their experience and ask them what they didn’t like about the product. Then, I would try to find out if there was anything we could do to make up for the negative experience. If the problem was something that could be fixed in the future, I would offer a refund or replacement.”

13. Can you provide an example of a time when you had to prioritize multiple tasks and projects simultaneously?

This question can help the interviewer determine how you manage your time and complete tasks efficiently. Use examples from previous roles that highlight your ability to prioritize, plan ahead and meet deadlines.

Example: “In my last role as a marketing manager for a small business, I had to balance multiple projects at once while also managing my team’s work. One of my main responsibilities was creating content for social media platforms, which included writing blog posts, developing graphics and creating videos. I would typically start these projects two weeks in advance so I could give myself plenty of time to edit and publish them on schedule.”

14. Give an example of a time when you were faced with a problem that required quick action. What did you do?

This question is an opportunity to show your problem-solving skills and ability to act quickly. When answering this question, it can be helpful to provide a specific example of how you used your critical thinking skills to solve the issue.

Example: “At my last job, I was responsible for ordering supplies for our office. One day, I noticed that we were running low on staples. I immediately contacted the company who sold us our supplies to let them know about the shortage. They told me they would send more staples as soon as possible. However, by the end of the week, we still didn’t have any staples. I called the company again and asked what happened with the order. They apologized and said they had forgotten to ship the staples. I then placed another order for staples and made sure they shipped right away.”

15. What do you think is the key to providing excellent customer service?

Frito-Lay, Inc. is a customer service-oriented company that strives to provide the best possible experience for its customers. The interviewer may ask this question to learn more about your customer service skills and how you would apply them in their organization. In your answer, explain what makes a good customer service representative and highlight any specific experiences you have had with providing excellent customer service.

Example: “I think the key to providing excellent customer service is being empathetic toward the customer’s needs. I believe it’s important to listen carefully to what they’re saying and try to understand their perspective. This helps me respond to their concerns or questions in a way that will make them feel heard and cared for.”

16. Have you ever dealt with angry customers before? How would you handle an angry customer?

This question is a great way to assess your customer service skills. It also helps the interviewer understand how you would handle conflict with their employees or customers.

Example: “Yes, I have had to deal with angry customers before. In my last position as a sales associate at a department store, I encountered an upset customer who was looking for a specific item that we were out of stock on. Instead of getting frustrated, I apologized and offered them a discount on another product they were interested in.”

17. Why should we hire you over someone else?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you’re aware of the competition, but also confident in your own abilities. When answering this question, it can be helpful to mention a few specific skills or experiences that make you an ideal candidate for the position.

Example: “I believe I am the best person for this job because of my previous experience working with large groups of people. At my last job, I managed a team of 10 employees who were responsible for creating new flavors of chips. I learned how to delegate tasks effectively and motivate others to do their best work.”

18. Do you have a valid driver’s license?

Frito-Lay, Inc. requires all employees to have a valid driver’s license. This is because the company often needs its employees to drive long distances between warehouses and distribution centers. If you do not currently have a valid driver’s license, it may be beneficial to mention that you are in the process of obtaining one.

Example: “I am happy to report that I do have a valid driver’s license. In fact, I have had my license for over five years now. I understand how important it is to be able to drive long distances as part of this position.”

19. What kind of hours are you available to work?

Frito-Lay, Inc. is a 24/7 operation and needs employees who are willing to work any shift at any time of the day or night. The company wants to know that you’re flexible enough to do this job well.

Example: “I’m available for any shift as long as I get two days off in a row every week. I understand that sometimes there’s no way around working nights or weekends, but I’d like to have regular days off so I can maintain my personal life.”

20. What qualities do you look for in a manager?

This question can help the interviewer determine if you would be a good fit for their organization. When answering, it can be helpful to mention qualities that align with Frito-Lay’s values and culture.

Example: “I look for managers who are empathetic, encouraging and supportive of their team members. I think this is important because as a manager, you set the tone for your entire department. If you’re kind and respectful to your employees, they will likely treat each other in the same way. Another quality I look for in a manager is someone who is organized and efficient. This helps ensure that projects get done on time and within budget.”