Front Desk Agent Resume Example & Writing Guide
Use this Front Desk Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
As an agent at the front desk of a hotel or resort, you’re the first face that guests see when they check in. You’re also the last person they see before they leave. Whether it’s helping guests find their rooms or recommending restaurants in the area, front desk agents are integral to the success of any business.
Here are some tips and an example to help you write a stellar front desk agent resume that will get you noticed by recruiters.
How to Write a Front Desk Agent Resume
Here’s how to write a front desk agent resume of your own.
Write Compelling Bullet Points
The best bullet points are the ones that are the most specific. Rather than saying you “provided customer service,” you could say that you “provided customer service by greeting customers upon arrival, checking in guests, and providing directions to meeting rooms.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also provides an exact number (“greeted 10+ customers per hour”), which makes it clear how productive you were.
Related: What Is a Front Desk Agent? How to Become One
Identify and Include Relevant Keywords
When you submit your resume for a front desk agent role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on the number of relevant keywords that are found in the job posting. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.
To increase your chances of getting an interview, make sure to include keywords throughout all parts of your resume. Here are some of the most commonly used front desk agent keywords:
- Hospitality
- Front Office
- Hospitality Management
- Teamwork
- Receptionist Duties
- MICROS
- Customer Service
- Back Office Operations
- Hotel Management
- Microsoft Access
- Guest Service Management
- Opera
- Event Planning
- Opera Management
- Time Management
- Public Speaking
- Communication
- Cashiering
- Social Media
- Management
- Customer Satisfaction
- Reservations
- Tourism
- Rooms Division
- Sales
- F&B Operations
- Customer-focused Service
- Pre-opening
- Rooms Division Management
- Revenue Analysis
Showcase Your Technical Skills
Most front desk agents are responsible for using a computer to check in guests, assign rooms, and manage reservations. They also need to be familiar with hotel procedures and be able to use a variety of software programs, like Microsoft Office Suite and Opera. Additionally, front desk agents should be able to use a phone system to manage calls and handle customer inquiries.
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