Resume

Front Desk Agent Resume Example & Writing Guide

Use this Front Desk Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an agent at the front desk of a hotel or resort, you’re the first face that guests see when they check in. You’re also the last person they see before they leave. Whether it’s helping guests find their rooms or recommending restaurants in the area, front desk agents are integral to the success of any business.

Here are some tips and an example to help you write a stellar front desk agent resume that will get you noticed by recruiters.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Hospitality-focused front desk agent with more than eight years of experience in the industry. Proven track record of providing excellent customer service and creating a positive first and last impression for guests. Eager to use skills and knowledge to help an organization achieve its goals.

Education
Chicago Vocational Career Academy Jun '08
High School Diploma
Experience
Company A, Front Desk Agent Jan '17 – Current
  • Managed the front desk and assisted guests with check-in, check-out, and other guest services needs.
  • Provided concierge service to assist guests in planning their stay at the hotel.
  • Assisted with special events as needed such as weddings, conferences, etc.
  • Maintained a clean and organized work area for efficient operation of the front desk.
  • Followed all company policies and procedures regarding safety & security of property & guests.
Company B, Front Desk Agent Jan '12 – Dec '16
  • Answered the phone and greeted guests, answering questions about local attractions and restaurants to help them plan their stay
  • Checked in guests, verifying reservations and ID before sending them to their room or handing over the keys
  • Ensured that all rooms were clean and stocked with towels, toilet paper and other amenities as needed
  • Collected payment from departing guests, ensuring they had a positive experience throughout their stay
  • Maintained an organized front desk area by sorting mail, separating guest messages and filing paperwork properly
Company C, Hotel Clerk Jan '09 – Dec '11
  • Acted as the first point of contact for guests and provided them with information about the hotel’s services, amenities, and policies.
  • Assisted guests with check-in and check-out procedures and resolved any issues or complaints they had in a professional and efficient manner.
  • Maintained up-to-date knowledge of room availability and hotel rates to accurately answer guests’ inquiries and process their bookings.
Skills

Industry Knowledge: Guest Services, Concierge, Security, Valet, Check-in, Check-out
Technical Skills: Apple iOS, Windows, POS, Microsoft Office Suite
Soft Skills: Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Problem Solving, Teamwork

How to Write a Front Desk Agent Resume

Here’s how to write a front desk agent resume of your own.

Write Compelling Bullet Points

The best bullet points are the ones that are the most specific. Rather than saying you “provided customer service,” you could say that you “provided customer service by greeting customers upon arrival, checking in guests, and providing directions to meeting rooms.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also provides an exact number (“greeted 10+ customers per hour”), which makes it clear how productive you were.

Related: What Is a Front Desk Agent? How to Become One

Identify and Include Relevant Keywords

When you submit your resume for a front desk agent role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on the number of relevant keywords that are found in the job posting. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

To increase your chances of getting an interview, make sure to include keywords throughout all parts of your resume. Here are some of the most commonly used front desk agent keywords:

  • Hospitality
  • Front Office
  • Hospitality Management
  • Teamwork
  • Receptionist Duties
  • MICROS
  • Customer Service
  • Back Office Operations
  • Hotel Management
  • Microsoft Access
  • Guest Service Management
  • Opera
  • Event Planning
  • Opera Management
  • Time Management
  • Public Speaking
  • Communication
  • Cashiering
  • Social Media
  • Management
  • Customer Satisfaction
  • Reservations
  • Tourism
  • Rooms Division
  • Sales
  • F&B Operations
  • Customer-focused Service
  • Pre-opening
  • Rooms Division Management
  • Revenue Analysis

Showcase Your Technical Skills

Most front desk agents are responsible for using a computer to check in guests, assign rooms, and manage reservations. They also need to be familiar with hotel procedures and be able to use a variety of software programs, like Microsoft Office Suite and Opera. Additionally, front desk agents should be able to use a phone system to manage calls and handle customer inquiries.

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