Career Development

14 Front Desk Supervisor Skills for Your Career and Resume

Learn about the most important Front Desk Supervisor skills, how you can utilize them in the workplace, and what to list on your resume.

The front desk supervisor is responsible for the overall operation of the front desk. They must have excellent customer service skills, as well as the ability to lead and motivate a team. They must also be able to handle difficult customer service situations and complaints. If you are interested in becoming a front desk supervisor, it is important to develop the skills that are necessary for this position.

Supervising Employees

Supervision is the act of overseeing a task or group to ensure it meets its goals. Front desk supervisors often supervise employees, which means they need to be able to direct their work and evaluate their performance. This can include assigning tasks, providing feedback on job performance and taking disciplinary action when necessary.

MS Office Suite

Front desk supervisors should have a basic understanding of Microsoft Office Suite, which includes programs like Word, Excel and PowerPoint. These programs are used to create documents, spreadsheets and presentations that can be helpful in the workplace. For example, front desk supervisors may use these programs to create schedules for their employees or track employee information.

Problem Solving

Problem solving is the ability to identify and resolve issues. Front desk supervisors often use problem-solving skills when handling customer complaints, scheduling conflicts or addressing other challenges that arise in their work environment. For example, if a customer complains about long wait times on the phone, a front desk supervisor may analyze the call logs and find ways to reduce wait times for future calls.

Leadership

Leadership is the ability to motivate and guide others. Front desk supervisors often lead teams of employees, so it’s important that you can provide guidance and direction for your coworkers. You also need to be able to inspire them to work hard and achieve goals. Leadership skills are especially useful when training new employees or delegating tasks.

Decision Making

Front desk supervisors often need to make quick decisions about customer requests and concerns. They may also need to decide which employees should handle certain tasks, such as assigning a sales associate to help customers with technical issues or an assistant manager to resolve a dispute between two guests. Making the right decision can help you keep your team productive and happy while ensuring that all guests receive excellent service.

Office Administration

Office administration skills are important for front desk supervisors because they often handle the administrative duties of their organization. This includes tasks like scheduling, budgeting and record-keeping. Front desk supervisors should be familiar with office software programs to ensure that they can complete these tasks efficiently.

Customer Service

Customer service skills are important for front desk supervisors because they often interact with customers directly. They need to be able to answer questions, solve problems and provide information in a friendly manner. Customer service also includes hospitality, which means that front desk supervisors should be friendly and welcoming when interacting with guests.

Training Employees

Front desk supervisors often train new employees on the company’s policies and procedures. They also instruct their team on how to perform various tasks, such as handling incoming calls or resolving customer complaints. This ensures that all staff members are knowledgeable about their responsibilities and can work together effectively.

When training employees, it’s important to provide clear instructions and feedback so they can improve their performance. You may also want to consider using online resources, such as webinars, videos and e-books, to help you teach your team.

Coaching Employees

Coaching employees is a crucial skill for front desk supervisors to have. They often train new employees and help them develop their skills, so they need to be able to provide constructive feedback and guidance. Front desk supervisors also mentor employees by providing advice on how to improve their performance or overcome challenges at work.

Organization

Organization is the ability to keep track of multiple tasks and responsibilities. Front desk supervisors often have many duties, so it’s important for them to be organized. This ensures they can complete their work on time and that they know where all of their information is. It also helps them delegate tasks to other employees effectively.

Communication

Communication is a skill that can be used in almost any job. It’s important for front desk supervisors to communicate with their employees and customers, so they should have strong written and verbal communication skills. They may also need to communicate complex information about company policies or procedures, so it’s helpful if they can explain things clearly.

Project Management

A front desk supervisor needs to be able to manage projects and tasks effectively. This includes scheduling, delegating duties and overseeing the completion of various projects. For example, a front desk supervisor may oversee the installation of new software or equipment in their workplace. They also need to ensure that all employees have access to necessary resources and information.

Scheduling

Scheduling is the ability to plan and manage time effectively. Front desk supervisors often have multiple tasks that they need to complete in a day, so it’s important for them to be able to prioritize their duties and create schedules accordingly. They also may schedule meetings with clients or coworkers, which requires an understanding of how long each meeting should last and what topics will be discussed.

Conflict Resolution

Conflict resolution is the ability to diffuse a situation and help people understand each other. As a front desk supervisor, you might need to resolve conflicts between customers or coworkers. For example, if two employees have differing opinions about how to handle an issue, you can mediate the conversation and find a solution that satisfies everyone involved.

How Can I Learn These Front Desk Supervisor Skills?

There are a few ways that you can learn the necessary skills to be a front desk supervisor. Many of these skills can be learned through on-the-job experience, such as customer service, office administration, and project management. Other skills, such as leadership, decision making, and conflict resolution, can be learned through formal education or training programs. You can also learn these skills by reading books or articles on the topic, or by attending workshops or seminars.

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