Front of House Manager Resume Example & Writing Guide

Use this Front of House Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you’re passionate about hospitality and enjoy managing people, front of house management might be a great career choice for you. Front of house managers oversee the operations of their establishment’s customer-facing teams, from customer service representatives to servers to bartenders. They’re responsible for ensuring that their staff members are well trained, equipped with the tools they need to do their jobs well, and motivated to provide exceptional service to their customers.

Here are some tips and an example resume to help you write a front of house manager resume that hiring managers will love.

Mary Thompson
Chicago, IL | (123) 456-7891 | [email protected]

Energetic and customer-focused front of house manager with over eight years of experience in the hospitality industry. Demonstrated success in creating a positive and welcoming environment that drives customer loyalty and repeat business.

Roosevelt University Jun '10
B.A. in Hospitality Management
Company A, Front of House Manager Jan '17 – Current
  • Managed the front of house staff and ensured that all food safety regulations were adhered to at all times.
  • Ensured that the restaurant was kept clean, tidy and well presented at all times.
  • Supervised kitchen staff ensuring high standards in hygiene, presentation and taste of food served.
  • Assisted with training new employees as required and conducted performance reviews for existing team members.
  • Maintained a safe working environment by following company policies regarding health & safety, fire procedures etc…
Company B, Front of House Manager Jan '12 – Dec '16
  • Managed the day-to-day operations of a restaurant with seating for 100+ guests, including reservations and walk-in traffic
  • Oversaw all aspects of front of house staff management, including hiring, scheduling and training new hires
  • Conducted weekly meetings to review sales reports, guest feedback and employee performance reviews
  • Implemented an incentive program that increased average check size by 10% in one year
  • Spearheaded a menu revamp that included adding more vegetarian options without alienating meat eaters
Company C, Server Jan '09 – Dec '11
  • Maintained cleanliness throughout the dining room and ensured that all guests were comfortable and had everything they needed.
  • Delivered food and drinks to guests in a timely and efficient manner.
  • Up-sold menu items and drinks to guests to increase restaurant sales.

Industry Knowledge: Customer Service, Sales, Marketing, Public Relations, Social Media
Technical Skills: Microsoft Office Suite, Salesforce, Quickbooks, Square, MailChimp, Facebook, LinkedIn, Twitter, Instagram
Soft Skills: Customer Service, Leadership, Communication, Motivation, Conflict Resolution, Teamwork

How to Write a Front of House Manager Resume

Here’s how to write a front of house manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use strong, specific language. Rather than saying you “managed staff,” you could say you “increased staff retention by 15% by developing new training program and providing ongoing feedback.”

The second bullet point is much more specific and provides a clear example of your work. It also shows how you contributed to the bottom line of the company by quantifying the impact of your work.

Identify and Include Relevant Keywords

When you apply for a job as a front of house manager, your resume is usually screened by an applicant tracking system (ATS). This system looks for certain keywords related to the position, like “customer service” and “duties and responsibilities” in order to determine whether your experience is a match. If your resume doesn’t have enough of the right keywords, the ATS might discard it before a human ever sees it.

To increase your chances of getting an interview, make sure to include relevant keywords throughout all sections of your resume. Here are some of the most commonly used front of house manager keywords:

  • Restaurant Management
  • Food & Beverage
  • Hospitality Management
  • Menu Development
  • Catering
  • Fine Dining
  • Hotel Management
  • Pre-opening
  • Banquet Operations
  • Hospitality
  • Customer Satisfaction
  • Bartending
  • Event Management
  • Food Safety
  • Revenue Analysis
  • Revenue Optimization
  • New Restaurant Openings
  • Restaurant Service
  • Tipping
  • Leadership
  • Teamwork
  • Management
  • Customer Service
  • Communication
  • Public Speaking
  • Microsoft Access
  • Teaching
  • Corporate Social Responsibility
  • Team Building

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