Resume

Front Office Manager Resume Example & Writing Guide

Use this Front Office Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Front office managers are responsible for managing the customer experience across all touch points—from greeting customers as they enter your business to helping them find what they need once they’re inside. They oversee the team members who work in your front office, making sure they have what they need to deliver exceptional service.

If you thrive in a customer service role and have experience managing a team, then you might be ready for a front office manager position—or looking for your next job. Follow these tips and resume example to write a compelling front office manager resume that hiring managers will love.

David Moore
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Experienced front office manager with a proven track record in managing and directing all front office operations for a high-end hotel. Demonstrated ability to increase guest satisfaction and optimize revenue through strong leadership, organizational skills, and attention to detail.

Education
California State University, East Bay Jun '10
B.A. in Business Administration
Experience
Company A, Front Office Manager Jan '17 – Current
  • Managed the front office staff and assisted with daily operations, including hiring, training, scheduling, payroll management, and vendor relations.
  • Provided exceptional customer service to all customers by greeting guests in a friendly manner and answering phones professionally.
  • Maintained knowledge of current promotions and events at the restaurant as well as general food safety regulations and procedures.
  • Assisted with inventory control for both food & beverage products as well as supplies such as linens & kitchen equipment.
  • Performed other duties assigned by management within scope of job description or when required due to absence of other employees during shift hours.
Company B, Front Office Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new customer relationship management system, which improved sales by 15% over 2 years
  • Managed all aspects of the front office operations including reservations, check-in and bell stand transactions
  • Implemented an employee recognition program that increased guest satisfaction ratings by 10% in 1 year
  • Reduced overtime costs by implementing a more efficient scheduling process for employees
  • Improved overall guest experience with comprehensive training on company policies and procedures
Company C, Hotel Receptionist Jan '09 – Dec '11
  • Answered incoming calls and transferred them to the appropriate departments or staff members.
  • Checked guests in and out of the hotel, and provided them with information about the hotel’s amenities and services.
  • Resolved guest complaints in a timely and efficient manner.
Certifications
  • Certified Medical Office Manager
  • Certified Electronic Health Records Specialist
  • Basic Life Support for Healthcare Providers (BLS)
Skills

Industry Knowledge: Customer Service, Marketing, Sales, Management, People Management
Technical Skills: Microsoft Office Suite, OpenTable, Salesforce, Constant Contact
Soft Skills: Communication, Customer Service, Conflict Resolution, Time Management, Teamwork, Leadership

How to Write a Front Office Manager Resume

Here’s how to write a front office manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed front desk staff,” you could say that you “reduced turnover rate by 15% by creating new training program and providing ongoing coaching and feedback to all employees.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable number to demonstrate the impact of your work.

Related: What Is a Front Office Manager? How to Become One

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by many companies to help manage the influx of resumes they receive for open positions. When you submit your resume, the ATS will scan it for certain keywords related to the job opening. If your resume doesn’t have enough of the right keywords, the ATS might not rank it high enough for a recruiter to see it.

One way to make sure your resume includes the right keywords is to read through the job posting and take note of the terms that are used most frequently. Then, make sure to include those words in your resume where they are most relevant.

Here are some common front office manager keywords:

  • Front Office
  • Hospitality Management
  • Hotel Management
  • Hospitality
  • Restaurant Management
  • Catering
  • MICROS
  • Food & Beverage
  • Hotel Booking
  • Customer Satisfaction
  • Tourism
  • Pre-opening
  • Reservations
  • Hotel Operations
  • Revenue Analysis
  • Guest Service Management
  • Management
  • Food Service
  • Meeting Planning
  • Tourism Management
  • Event Management
  • Guest Experience
  • Luxury Hospitality
  • Event Planning
  • Rooms Division
  • Time Management
  • Sales
  • Customer Service
  • Communication
  • Customer-focused Approach

Showcase Your Technical Skills

Front office managers are typically responsible for managing the office’s technology. They use programs like Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite (Gmail, Docs, Drive, Calendar), and social media platforms like LinkedIn and Twitter to complete their work. Additionally, front office managers may be called on to use specific software programs relevant to their industry, so it’s important to be familiar with as many programs as possible.

Related Resume Examples

Previous

Deputy Director Resume Example & Writing Guide

Back to Resume
Next

Pipe Fitter Resume Example & Writing Guide