Gate Agent Resume Example & Writing Guide
Use this Gate Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Gate agents are the first point of contact for airline passengers. They help with boarding procedures, answer questions about flights, and direct passengers to the correct gates and terminals. They’re also responsible for ensuring that all travelers have their boarding pass before they can proceed through security and onto their flight.
If you’re looking for a job where you can build strong relationships with people from all over the world, gate agent might be the perfect role for you. Here are some tips and an example resume to help you write a compelling gate agent resume that will land you an interview in no time.
How to Write a Gate Agent Resume
Here’s how to write a gate agent resume of your own.
Write Compelling Bullet Points
Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can use bullet points to tell a story about your work.
For example, rather than saying you “assisted passengers with baggage,” you could say you “provided customer service to more than 200 passengers per day, helping them with their luggage and providing directions to their destinations.”
The second bullet point paints a clearer picture of what your job entailed and also provides a specific number to demonstrate how busy the environment was.
Identify and Include Relevant Keywords
When you apply for a job as a gate agent, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the position, like “customer service” or “airlines.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.
To increase your chances of getting an interview, use this list of commonly used airline keywords and phrases as a starting point:
- Aviation
- Airports
- Airlines
- Flight Planning
- Commercial Aviation
- Flight Safety
- Flight Dispatch
- Airfield Operations
- Flight Attendant Training
- Aviophobia
- JetBlue Airways
- Passenger Handling
- Military Aviation
- Customer Service
- Piloting
- Cargo Handling
- Operational Planning
- Military
- Logistics Management
- Teamwork
- Passenger Airlines
- Management
- Negotiation
- Microsoft Access
- Leadership
- Team Leadership
- Research
- Coaching
- Military Operations
- 5S
Showcase Your Technical Skills
As gate agent, you need to be proficient in the use of a variety of technologies in order to do your job well. These may include programs like ticketing systems, reservation systems, and weight and balance systems. Additionally, gate agents may be called on to use other programs or systems that are specific to the airline or airport they are working for. So it’s important to be familiar with as many systems as possible.