Gate Agent Resume Example & Writing Guide

Use this Gate Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Gate agents are the first point of contact for airline passengers. They help with boarding procedures, answer questions about flights, and direct passengers to the correct gates and terminals. They’re also responsible for ensuring that all travelers have their boarding pass before they can proceed through security and onto their flight.

If you’re looking for a job where you can build strong relationships with people from all over the world, gate agent might be the perfect role for you. Here are some tips and an example resume to help you write a compelling gate agent resume that will land you an interview in no time.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Passionate customer service professional with experience in the airline industry. Demonstrates a commitment to providing excellent customer service through providing accurate information, resolving issues, and going above and beyond to make passengers feel valued.

Carl Hayden Community High School Jun '08
High School Diploma
Company A, Gate Agent Jan '17 – Current
  • Assisted with the loading and unloading of aircraft, including baggage handling and assisted passengers in boarding and exiting the plane.
  • Provided assistance to passengers during flight delays or cancellations due to weather conditions or mechanical problems.
  • Maintained cleanliness of assigned area within the terminal building as well as assisting other agents when needed.
  • Communicated effectively with customers, crew members, supervisors, and others involved in the operation of an airline.
  • Followed all company policies & procedures regarding safety, security, customer service standards, etc…
Company B, Gate Agent Jan '12 – Dec '16
  • Checked in passengers and assisted with baggage, ensuring that all items were safely stored in the overhead compartment
  • Answered questions about flights, schedules and destinations for departing travelers; resolved any issues or concerns before departure
  • Maintained a clean boarding area by sweeping floors and emptying trash cans daily
  • Operated ticketing machine to print boarding passes for each passenger as they checked in
  • Greeted incoming passengers at the gate upon their arrival from international travel
Company C, Ticket Agent Jan '09 – Dec '11
  • Assisted customers with questions and concerns related to their travel itineraries and bookings.
  • Utilized computer reservation system to book, cancel, and modify travel reservations.
  • Printed boarding passes and luggage tags, and provided customers with general information about their travel destination.

Industry Knowledge: TSA, FAA, Travel Planning, Airline Industry
Technical Skills: Adobe Creative Suite, Microsoft Office Suite, Customer Relationship Management,, Google Analytics, Google AdWords, Microsoft Excel
Soft Skills: Communication, Customer Service, Teamwork, Leadership, Conflict Resolution, Time Management

How to Write a Gate Agent Resume

Here’s how to write a gate agent resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can use bullet points to tell a story about your work.

For example, rather than saying you “assisted passengers with baggage,” you could say you “provided customer service to more than 200 passengers per day, helping them with their luggage and providing directions to their destinations.”

The second bullet point paints a clearer picture of what your job entailed and also provides a specific number to demonstrate how busy the environment was.

Identify and Include Relevant Keywords

When you apply for a job as a gate agent, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the position, like “customer service” or “airlines.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of commonly used airline keywords and phrases as a starting point:

  • Aviation
  • Airports
  • Airlines
  • Flight Planning
  • Commercial Aviation
  • Flight Safety
  • Flight Dispatch
  • Airfield Operations
  • Flight Attendant Training
  • Aviophobia
  • JetBlue Airways
  • Passenger Handling
  • Military Aviation
  • Customer Service
  • Piloting
  • Cargo Handling
  • Operational Planning
  • Military
  • Logistics Management
  • Teamwork
  • Passenger Airlines
  • Management
  • Negotiation
  • Microsoft Access
  • Leadership
  • Team Leadership
  • Research
  • Coaching
  • Military Operations
  • 5S

Showcase Your Technical Skills

As gate agent, you need to be proficient in the use of a variety of technologies in order to do your job well. These may include programs like ticketing systems, reservation systems, and weight and balance systems. Additionally, gate agents may be called on to use other programs or systems that are specific to the airline or airport they are working for. So it’s important to be familiar with as many systems as possible.


Dollar General Assistant Manager Resume Example & Writing Guide

Back to Resume

Whole Foods Cashier Resume Example & Writing Guide