20 GC Services Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job with GC Services, you’ll want to be prepared to answer some specific interview questions.

GC Services is a company that offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Because of the nature of the work, GC Services is looking for candidates who are detail-oriented, organized, and have excellent customer service skills.

In this article, we’ll give you some tips on how to prepare for your GC Services interview, as well as some specific interview questions to expect.

GC Services Interview Process

The interview process at GC Services is generally fast and easy. However, some applicants report that the process can be lengthy, with multiple interviews and assessments. The company does require a background check for all applicants.

1. Give an example of when you went above and beyond for a customer.

When answering this question, it can be helpful to provide specific details about the situation and how you helped your customer. This can help interviewers understand more about your skills and abilities as a collections specialist.

Example: “In my previous role, I had a client who was having trouble paying their invoices on time. They were consistently late with payments, which caused them to accrue late fees. I spoke with the company’s accounting department to find out why they weren’t making timely payments. After speaking with the company’s CFO, I found that the company didn’t have enough funds in its accounts receivable account to cover all of its outstanding invoices.

I worked with the CFO to create a payment plan for the company so that we could avoid any additional penalties or fees. The company paid off all of its outstanding invoices within two months.”

2. How would you deal with an upset or agitated customer?

As a customer service representative, you will likely encounter customers who are upset or agitated. Employers ask this question to make sure that you have the skills and experience needed to handle these types of situations. In your answer, explain how you would use your communication skills to calm an upset customer. Share a specific example if possible.

Example: “I’ve worked in customer service for over five years now, so I am quite familiar with handling upset customers. If a customer is upset, my first priority is to listen to them and try to understand their concerns. I find that many times, simply listening can help diffuse the situation. If they’re still upset after I’ve listened, I’ll apologize and offer solutions to fix the problem.”

3. Describe your communication style.

Employers ask this question to learn more about your interpersonal skills and how you interact with others. When answering, try to describe a specific situation in which you used effective communication techniques.

Example: “I have always been someone who prefers face-to-face conversations over phone calls or emails. I find that when speaking with someone directly, I can better understand their tone and body language, allowing me to respond appropriately. In my previous role as an accounts receivable specialist, I found that many of our clients preferred email correspondence because it was easier for them to write down their questions rather than call us. To accommodate these customers, I created a detailed FAQ page on our website so they could easily find answers to their questions.”

4. What are some things that motivate you to perform well at work?

Employers ask this question to learn more about your personality and how it might fit in with their company culture. When answering, try to think of a few things that you enjoy doing at work and explain why they motivate you.

Example: “I am motivated by the opportunity to help others. I love being able to provide solutions for clients who are having trouble collecting on accounts receivable. It’s rewarding to know that my work is helping someone get back on track financially. Another thing that motivates me is working as part of a team. I like collaborating with other professionals to solve problems and find creative solutions.”

5. Where do you see yourself in 5 years?

Employers ask this question to learn more about your career goals and how you plan to achieve them. When answering, it can be helpful to think about what you want to accomplish in the next five years and how working for their company will help you get there.

Example: “In five years, I see myself as a senior manager at a public sector organization. I would like to have gained enough experience to apply for that position, and I believe working here would give me the skills and knowledge I need to reach that goal.”

6. Do you have any experience working with CRM software?

CRM software is a type of accounting software that helps businesses manage customer relationships. It’s important for GC services representatives to have experience with CRM software because it allows them to provide clients with more efficient solutions and better customer care. When answering this question, make sure you explain your experience working with CRM software if you have any.

Example: “I’ve worked with several types of CRM software in the past, including Salesforce and SugarCRM. I find these systems very helpful when managing client accounts and providing excellent customer service.”

7. Are you comfortable handling money and operating a cash register?

This question is a good way to determine if the position requires you to handle cash and other financial transactions. If so, it’s important to explain your experience with these processes and how comfortable you are doing them.

Example: “I have worked in customer service for several years now, which has required me to operate a cash register on many occasions. I am very comfortable handling money and making sure all transactions are accurate and recorded properly. In fact, I’ve even taken some accounting courses that helped me understand more about how to manage finances.”

8. Why do you want to be a Customer Service Representative?

This question is a great way to show your passion for customer service and the role you are interviewing for. When answering this question, it can be helpful to mention what attracted you to working in customer service and how that aligns with the job description.

Example: “I want to work as a Customer Service Representative because I love helping people solve problems. In my last position, I was able to help customers find solutions to their issues by listening carefully to their concerns and offering them multiple options for resolving their problem. This helped me develop my communication skills and learn more about different industries.”

9. What is your availability like?

Employers ask this question to make sure you can work the hours they need. If you have a full-time job, let them know that you are available during evenings and weekends. If you’re looking for a part-time position, tell them about your availability during those times.

Example: “I am currently working as an accountant at a small firm, but I’m looking for something more challenging. My schedule is flexible, so I would be able to work any hours needed. I am also available on nights and weekends.”

10. Tell me about a time when you had to prioritize, how did you choose what comes first?

This question is a great way to see how you prioritize your work and what steps you take when doing so. This can be an important skill for any position, especially one that requires you to manage multiple projects at once.

Example: “In my last role as a collections specialist, I had the opportunity to work with several clients who were in different stages of their payment cycles. Some were late on payments while others were ahead of schedule. My manager taught me that it’s important to focus on those who are behind first before moving onto other tasks. By focusing on these accounts first, we could ensure they would pay on time and avoid additional fees.”

11. Have you ever worked in a call center before?

If the interviewer asks you this question, it’s likely because they want to know more about your experience working in a customer service role. If you have previous call center experience, share some of your favorite aspects of that job and how those experiences relate to the position you’re interviewing for.

Example: “I worked as a customer service representative at my local bank for two years before I moved into my current role. While I enjoyed helping customers with their questions and concerns, I also really enjoyed learning about different financial products and services. In fact, I still use many of the tips and tricks I learned from my time there when I’m advising clients on their own finances.”

12. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an essential skill for a GC services professional. Your interviewer may ask you this question to assess your ability to work with others and resolve conflict. In your answer, try to highlight your communication skills and problem-solving abilities.

Example: “In my last position as a collections specialist, I was working on a team project that required us to collect outstanding accounts from clients who owed the company money. One of my teammates had a client who refused to pay their bill even after we sent them multiple reminders. My teammate wanted to send the client another reminder letter but I advised against it because I knew that would only make the situation worse. We discussed our options and decided to call the client instead of sending them a letter. The client agreed to pay the bill once we spoke to them.”

13. What kind of environment do you think is best suited for you?

This question is a way for the interviewer to get an idea of how you would fit in with their company. Your answer should include what kind of environment you thrive in and why, as well as any past experiences that have helped shape your opinion.

Example: “I think I am best suited for a fast-paced work environment where there are plenty of opportunities for growth. In my last position, I was able to learn so much from my supervisor who had been working in the industry for many years. She taught me valuable skills that I use every day when performing my job duties.”

14. How many calls per hour do you feel comfortable taking?

This question is a way for the interviewer to assess your ability to multitask and prioritize tasks. Your answer should show that you can handle multiple calls at once while still providing quality customer service.

Example: “I feel comfortable taking up to five calls per hour, as long as they are short in length. I find that this allows me to provide excellent customer care while also handling other important tasks such as entering data into our system or resolving issues with clients.”

15. If hired, what area of our company interests you the most?

This question is a great way to determine what the interviewer wants you to focus on in your role. It’s important to show that you’re interested in learning about all aspects of the company and how they can benefit your career development.

Example: “I’m very excited to learn more about the customer care solutions offered by this organization. I’ve always been passionate about helping businesses develop strategies for providing excellent service to their customers, so I would love to get involved with any projects related to improving customer satisfaction.”

16. What tools do you use to keep organized?

This question can help the interviewer understand how you manage your time and responsibilities. It’s important to show that you have a system in place for keeping track of tasks, appointments and other important information.

Example: “I use several tools to stay organized. I keep all my client information in an online database so I can access it from anywhere. I also use a calendar app on my phone to schedule meetings with clients and set reminders for when those meetings are coming up. Finally, I use a task management app to create checklists for each project I work on.”

17. What processes do you use to manage your time effectively?

Time management is an important skill for any professional, and the interviewer may ask this question to learn more about your time-management skills. When answering this question, it can be helpful to mention a specific process you use to manage your time effectively and how it has helped you in previous roles.

Example: “I have found that using a calendar app on my phone helps me stay organized and plan out my week ahead of time. I typically block off times during the day where I will focus on certain tasks or projects so I can complete them within a reasonable amount of time. This allows me to get through all of my work without feeling overwhelmed.”

18. Would you be okay doing phone interviews with potential employees?

This question is a way for the interviewer to gauge your communication skills and ability to work with others. It’s important to be honest about whether you would enjoy doing phone interviews, as it can be an essential part of the job. If you’re not sure how you feel about this aspect of the role, consider asking what other duties are involved in the position.

Example: “I have done many phone interviews in my career, so I am comfortable with that process. However, I prefer face-to-face meetings because they allow me to get a better sense of who the person is and if we might be a good fit for each other.”

19. What is your favorite part about being a manager?

This question is a great way to learn more about the candidate’s leadership style and how they view their role as a manager. When answering this question, it can be helpful to discuss what you enjoy most about your current management position or any previous management positions you’ve held.

Example: “My favorite part of being a manager is helping my team members grow professionally. I love seeing employees develop new skills and take on new challenges within their roles. It makes me feel good when I see them succeed.”

20. In your opinion, what qualities make up a good leader?

A good leader is someone who can inspire others to work hard and achieve goals. A hiring manager may ask this question to see if you have the qualities of a good leader. In your answer, try to describe what makes a good leader and how you possess these qualities yourself.

Example: “A good leader should be able to motivate their team members and help them feel confident in their abilities. They should also be able to make decisions on their own without asking for permission from higher-ups. I think these are important qualities because they show that leaders are capable of making smart choices and taking initiative.”