20 Global Lending Services Interview Questions and Answers

Global Lending Services is a leading provider of auto financing solutions for dealers and consumers. With over 20 years of experience, they have the knowledge and expertise to get you the financing you need.

If you’re applying for a job at Global Lending Services, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Global Lending Services interview questions and answers to help you prepare for your interview.

Global Lending Services Interview Process

The interview process at Global Lending Services is generally quick and easy. Most applicants report that the phone screening is the most difficult part of the process, as it can be quite technical. However, once you get past the phone screen, the rest of the process is typically very straightforward. The company does a great job of keeping candidates informed throughout the process, and they are usually very responsive to questions.

1. What is your experience with underwriting auto loans?

Auto loans are a common type of lending service that many financial institutions offer. The interviewer may ask this question to learn more about your experience with auto loans and how you would approach the underwriting process for their company. Use your answer to highlight any specific skills or techniques you have when working on auto loan applications.

Example: “I’ve worked as an underwriter for two different companies, where I was responsible for reviewing auto loan applications and determining whether they were approved or denied. In my first role, I primarily focused on approving auto loans while also helping customers understand the terms of their loans. In my current position, I am solely responsible for deciding whether to approve or deny an application.”

2. How would you approach a situation where an applicant was not approved for a loan?

Interviewers may ask this question to assess your customer service skills and how you handle rejection. In your answer, try to emphasize that you would remain positive with the applicant while also being honest about why they were denied.

Example: “If an applicant was not approved for a loan, I would first make sure they understand the reason why. Then, I would offer them other options or resources to help them achieve their financial goals. For example, if someone wanted to buy a house but didn’t have enough credit history to qualify for a mortgage, I might suggest they open a credit card so they can build up their credit score.”

3. Describe your experience working in a fast-paced environment.

Working in a global lending environment can be fast-paced, especially when you’re working with multiple clients and managing different projects. Employers ask this question to make sure you have experience working in a high-pressure situation. Use your answer to explain how you handle stress and prioritize tasks.

Example: “I thrive in a fast-paced work environment because I am able to stay organized and manage my time well. In my previous role as an international banker, I worked on several projects at once. This meant that I had to switch between tasks quickly and prioritize the most important ones first. I also learned how to communicate effectively with my team members so we could all work together.”

4. Tell me about a time when you had to be very organized and efficient to meet a deadline.

This question can help the interviewer get a better idea of your time management skills and how you handle pressure. Use examples from previous work experiences to highlight your ability to prioritize tasks, meet deadlines and manage your time effectively.

Example: “In my last role as a senior loan officer, I had to process several loans at once for clients who were looking to refinance their homes or apply for new mortgages. The company was also in the middle of hiring more loan officers, so I needed to make sure that all of our current clients’ loans were processed before we hired anyone else. This meant that I had to be very organized with my time and delegate tasks to other employees when necessary.”

5. Why do you think you would be a good fit for the company?

Employers ask this question to see if you have done your research on the company. They want to know that you are excited about working for them and that you understand what they do. Before your interview, make sure you read through the job description and familiarize yourself with the company’s values and goals. When answering this question, try to show how your skills and experience align with their needs.

Example: “I think I would be a great fit for this position because of my extensive background in global lending services. Throughout my career, I’ve worked at several different banks where I learned new strategies for reaching international clients. I also have a lot of experience managing teams of employees, which is something you value highly here.”

6. Global Lending Services has been growing rapidly, how would you handle that type of growth?

This question is a great way to assess your management skills and ability to handle large projects. When answering this question, it can be helpful to discuss how you would delegate tasks or manage the workload of an expanding team.

Example: “I believe that one of the most important aspects of growth is communication. I would make sure my team knows what’s expected of them and when they should expect feedback from me. In addition, I would ensure that we have systems in place for tracking our progress and communicating with clients. This will help us maintain high standards while also ensuring that everyone has access to the information they need.”

7. Do you have any experience managing a team of people?

This question can help the interviewer determine if you have experience working with a team and how well you collaborate. Use examples from your previous job to highlight your leadership skills, communication skills and ability to motivate others.

Example: “In my last position as a senior loan officer at First National Bank, I was responsible for managing a team of five other loan officers. We had weekly meetings where we discussed our progress on loans and any challenges we were facing. During these meetings, I helped my team members find solutions to their problems and provided guidance when they needed it. This helped me develop my leadership skills and learn how to delegate tasks effectively.”

8. What are some qualities you look for in a leader?

Hiring managers may ask this question to learn more about your leadership skills and how you would interact with other members of the team. When answering, it can be helpful to mention a specific quality that you admire in a leader and how you have demonstrated that quality in previous roles.

Example: “I believe one of the most important qualities in a leader is empathy. I think it’s crucial for leaders to understand their employees’ needs and concerns so they can make decisions that benefit everyone. In my last role as an operations manager, I noticed some of my employees were having trouble balancing work and home life. So, I created a flexible schedule option for those who needed it.”

9. Can you tell us about a time when you worked with a difficult customer or client?

Interviewers may ask this question to see how you handle conflict and challenging situations. This can be an opportunity to show your problem-solving skills, communication skills and ability to work with others.

Example: “In my previous role as a senior loan officer, I worked with many clients who were first-time homebuyers. One client in particular was very anxious about the process of buying their first home because they had never done it before. They would call me frequently asking for updates on their application, which made me feel like I wasn’t doing enough to help them.

I decided to meet with them in person to explain the process more thoroughly and answer any questions they had. It helped ease some of their anxiety and gave them peace of mind that we were working hard to get their loan approved.”

10. Do you feel comfortable making cold calls?

This question can help the interviewer determine how comfortable you are with networking and reaching out to people for business purposes. If you have experience making cold calls, describe a time when it was successful or unsuccessful.

Example: “I’ve never had to make cold calls in my previous roles, but I am willing to do so if necessary. In fact, I find that I prefer networking events and other social settings where I can meet new people and build relationships. However, I understand that sometimes cold calling is necessary to reach out to potential clients who may not be aware of our services.”

11. We want our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way for the interviewer to get an idea of how you feel about working in a team environment. It’s important that you show your willingness to work independently, but also with others when necessary.

Example: “I think I would be a good fit for this type of environment because I’m used to working independently and have been doing so for quite some time now. However, I am always open to collaborating with my colleagues if they need help or want to bounce ideas off me.”

12. Give an example of a time when you were given a project without clear instructions on how to complete it. How did you proceed?

This question can help interviewers understand how you approach challenges and use your problem-solving skills. Use examples from previous jobs to highlight your ability to work independently, analyze information and make decisions.

Example: “In my last position as a senior loan officer, I was given the task of finding new clients for our company. My manager gave me some general guidelines on what types of businesses we were looking for but left it up to me to find them. After researching different industries in our area, I decided to focus on small business owners who needed loans to expand their operations. This led to us securing several new clients that helped grow our revenue.”

13. Are you willing to relocate if necessary?

Employers may ask this question to see if you’re willing to move for the job. If they are looking to fill a position in another state, they want to know that you’ll be willing to relocate and start over in a new place. In your answer, explain why relocating would be beneficial for you. Explain how you’ve moved before or discuss any other reasons you’d be willing to relocate.

Example: “I’m happy to relocate as long as I can bring my family with me. My husband is currently working at his own company, so we have two incomes. We also have our daughter enrolled in school here, so it’s important to us that she stays in her current school district. However, if there was an opportunity to work remotely from home, I would definitely consider it.”

14. Have you ever managed a remote team before? If so, what challenges came up and how did you overcome them?

This question can help the interviewer understand your management style and how you handle challenges. Use examples from previous work experiences to highlight your leadership skills, communication abilities and problem-solving skills.

Example: “I have managed a remote team before, but I prefer working with a local team because it’s easier to collaborate and share ideas. However, when I worked for my last employer, we had employees in different time zones, so I made sure to communicate regularly through video calls or emails. This helped me stay connected with everyone and make sure they were all on the same page.”

15. In your previous role, how did you track your progress on a project?

This question can help the interviewer understand your work style and how you approach projects. Use examples from previous experience to explain how you track progress, manage deadlines and meet goals.

Example: “In my last role, I was responsible for tracking all of our company’s financial records. Every month, I would create a spreadsheet that tracked our revenue, expenses and other important metrics. Then, I would compare these numbers with the previous month’s figures to see if we were meeting our goals. If there were any discrepancies, I would investigate them immediately so I could report back to management.”

16. Do you have experience with using Salesforce CRM?

Salesforce is a popular customer relationship management (CRM) platform that many businesses use to manage their sales and marketing efforts. If you have experience using Salesforce, the interviewer may ask you about your previous projects or how you would apply it in this role.

Example: “I’ve used Salesforce CRM for several years now, and I find it’s an effective tool for managing my clients’ information. For example, when I worked at XYZ Bank, we used Salesforce to organize our client data by company, industry and other factors. This helped us better understand our customers and provide them with more personalized service.”

17. What is your experience with managing budgets?

This question can help the interviewer determine your experience with financial management and how you might handle budgets in a global lending environment. Use examples from previous work to explain your budgeting skills, including how you developed them and what helped you manage your own spending.

Example: “In my last position as a senior loan officer, I was responsible for managing my own budget. I used several tools to track my spending, including an online banking system that allowed me to set up automatic payments and deposits. This made it easy to keep track of my expenses and ensure I stayed within my monthly budget. It also helped me identify areas where I could save money or spend more wisely.”

18. What kind of metrics would you use to measure success?

This question is an opportunity to show your interviewer that you know how to measure success and use metrics to achieve it. Use examples from previous projects or experiences where you used metrics to measure the success of a project, goal or campaign.

Example: “I would first look at the number of loans I closed in a month, quarter or year. Then, I would analyze the average amount of time it took me to close each loan. If there was a significant increase in the number of loans I closed but also a longer time period for each one, then I would need to find out why. It could be because of new clients who take more time to close their loans or something else that needs my attention.”

19. Do you have experience with creating reports?

This question can help the interviewer determine your ability to create reports that are accurate and timely. Use examples from previous work experience to show how you complete this task efficiently.

Example: “In my last position, I was responsible for creating weekly, monthly and quarterly reports on our lending services. These reports helped management understand where we were at in terms of meeting quotas and goals. I also used these reports to identify areas where we could improve our processes or increase efficiency. This allowed us to make changes before it affected our overall performance.”

20. What do you know about the automotive lending industry?

This question can help the interviewer determine your level of experience in the industry. Use examples from your previous work to highlight your knowledge and expertise.

Example: “I have worked with automotive lending for five years, so I am familiar with the different types of loans available. In my last position, I helped customers find financing for new cars, used cars and even auto repair services. I also know that there are many factors that go into determining a customer’s eligibility for an auto loan, including their credit score, income and debt-to-income ratio.”