20 Globe Life Family Heritage Division Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In addition to the usual questions, you may be asked company-specific interview questions that are designed to help the interviewer learn more about you and whether you’re a good fit for the organization.

If you’re interviewing for a position with Globe Life Family Heritage Division, you may be asked questions about your experience with supplemental health insurance, your thoughts on the role of insurance in people’s lives, and your goals for the future. To help you prepare, we’ve compiled a list of sample questions and answers that you can use to practice for your interview.

Globe Life Family Heritage Division Interview Process

The interview process at Globe Life Family Heritage Division is relatively simple and straightforward. It typically consists of 1-3 interviews, which are more like recruitment conversations than anything else. The goal of the interviews is to get a sense of whether or not the applicant is a good fit for the company. This includes factors such as being a self-starter, being coachable, and having the ability to hunt for leads.

1. Describe a time you overcame an obstacle in your life.

This question is a great way to show your problem-solving skills and how you overcame challenges in the past. When answering this question, it can be helpful to describe an obstacle that was difficult but also one that you were able to overcome.

Example: “In my last position as a marketing manager for a small business, I had to deal with many obstacles on a daily basis. One of the biggest obstacles I faced was finding new ways to market our products while keeping costs low. After researching different methods, I found that social media was a great way to reach our target audience without spending too much money. We started using more social media platforms and saw a significant increase in sales.”

2. What do you know about supplemental insurance?

This question is a great way to test your knowledge of the industry and Globe Life’s products. Use this opportunity to show that you’ve done research on the company, its competitors and the insurance industry as a whole.

Example: “I know that supplemental insurance is an important part of healthcare because it helps cover expenses that traditional health insurance doesn’t. I also understand that there are many different types of supplemental insurance policies, including dental, vision, accident and critical illness. In my last role, I worked with customers who needed help finding the right policy for their needs.”

3. Tell me about a time where you helped someone achieve a personal goal.

This question is a great way to show your leadership skills and how you can motivate others. When answering this question, it’s important to focus on the positive outcome of helping someone achieve their goal.

Example: “When I was working as an assistant manager at my previous job, one of my employees came to me with a personal goal she wanted to reach. She told me that her family had recently lost their home in a fire and they were struggling financially. She wanted to help them by saving enough money for a down payment on a new house.

I helped her create a budget so she could save more money each month. We also discussed ways she could make extra money through side jobs. After six months, she saved up enough money for a down payment on a new home.”

4. How would you describe the sales process to a client?

This question can help the interviewer understand how you would explain a complex process to clients and customers. Use examples from your experience that show your communication skills, ability to simplify processes and customer service orientation.

Example: “I find it helpful to start by explaining what life insurance is and why people need it. Then I walk them through the application process step-by-step so they know exactly what to expect. If they have any questions along the way, I make sure to answer them thoroughly. This helps me build trust with my client and shows them that I care about their needs.”

5. What do you do when you are unsure of what course of action to take?

This question can help the interviewer determine how you make decisions and whether you have a process for doing so. Use your answer to highlight your problem-solving skills, ability to research information and willingness to ask for help when needed.

Example: “When I am unsure of what course of action to take, I first try to gather as much information about the situation as possible. If I still need more information or clarification on something, I will ask my supervisor or someone else who may be able to provide me with that information. Once I feel like I have enough information, I will analyze it and decide which option is best based on the facts.”

6. How familiar are you with financial planning?

This question is an opportunity to show your knowledge of the financial planning process and how it relates to insurance. You can use this as a chance to explain what you know about financial planning, but also how you could learn more if necessary.

Example: “I have experience with financial planning because I worked in a bank for several years where we helped customers create budgets and plan for their futures. This was part of my job description, so I learned quite a bit about different types of investments and ways people can save money. However, I am always open to learning new things, so I would be willing to take additional training or classes if needed.”

7. Have you ever had a difficult or irate client, how did you handle it?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering, it can be helpful to mention a specific situation where you were able to diffuse the situation or resolve the issue.

Example: “I once had a client who was upset because they felt like I wasn’t listening to them. They called me several times in one day about the same issue. After our first conversation, I made sure to write down all of their concerns so that I could review them later. In our next conversation, I explained that I understood what they were saying and apologized for not being more attentive during our previous call. This helped put them at ease and we were able to work through their issue.”

8. How would you handle a situation if your manager was not around and you were unsure what to do?

This question is a great way to see how you would handle responsibility and authority. It’s important to show that you can take initiative, but also respect the chain of command.

Example: “If my manager was not around, I would first try to find them or ask someone else for help. If they were unavailable, I would do my best to figure out what needed to be done and then report back to my manager when they returned.”

9. What is your experience working with clients over the phone?

This question is an opportunity to show your communication skills and ability to work with clients. When answering, highlight a time you had to help a client over the phone or through email.

Example: “In my previous role as a customer service representative for a health insurance company, I worked with many customers over the phone. One of my favorite parts of that job was helping people understand their coverage options and how they could use them to get the most out of their plan. I always made sure to answer all questions thoroughly so that the person on the other end understood what they needed to know.”

10. Do you have any previous experience selling insurance?

This question is a great way to determine if you have any experience selling insurance. If you do, the interviewer will likely want to know more about your previous experiences and how they relate to this role. If you don’t have any experience selling insurance, you can talk about other sales positions you’ve held in the past.

Example: “I haven’t had any experience selling insurance before, but I am very familiar with the process of selling health insurance. In my last position as an account manager for a software company, I was responsible for finding new clients and helping existing ones find solutions to their problems. This helped me develop strong communication skills that I think would be beneficial in this role.”

11. What does excellence mean to you?

This question is a great way to determine how you define excellence and what your goals are for the role. Your answer should show that you have a strong work ethic, understand the importance of quality customer service and can meet deadlines.

Example: “Excellence means striving to be the best at everything I do. It’s important to me that my work is always done well and on time. When I’m working with customers, it’s important to me that they feel like I am giving them my full attention and providing excellent service. Excellence also means being honest and transparent in all aspects of my job.”

12. Are you comfortable making cold calls?

This question is a good indicator of how you will perform in the role. It’s important to be able to make cold calls because it shows your ability to sell and communicate effectively with others.

Example: “I am comfortable making cold calls, but I prefer warm leads. When I was working as an insurance agent for my previous employer, I would spend time researching companies that were looking for supplemental health insurance providers. Then, I would reach out to them directly to see if they wanted to meet with me about our services.”

13. What is your work style?

This question is an opportunity to show the interviewer your work ethic and how you plan to contribute to their team. When answering this question, it can be helpful to describe a time when you had to adjust your work style to meet a deadline or complete a project.

Example: “I am a very organized person who likes to have everything planned out in advance. However, I also understand that sometimes things change and we need to adapt our plans accordingly. In my last position, I was working on a marketing campaign for one of our products when I realized there were some changes needed to make it more effective. Rather than starting over from scratch, I adjusted the existing campaign to include the new information.”

14. When you are on the phone with a customer who doesn’t want to buy from you, how do you keep them interested?

This question is a great way to show your customer service skills. It’s important that you can keep customers on the phone while still selling them insurance policies.

Example: “I have had this happen before, and I know it can be frustrating for both parties. However, I always try to remain calm and friendly when speaking with them. If they are not interested in buying from me, then I ask if there is anything else I can help them with. This usually leads to them asking questions about other products or services we offer.”

15. What skills can you bring to Globe Life that will help us grow and succeed?

This question is an opportunity to show your interviewer that you have the skills and abilities needed for success in this role. Use examples from your previous experience to highlight your communication, problem-solving, teamwork or leadership skills.

Example: “I believe my ability to communicate effectively with others will help Globe Life grow and succeed. I am a strong communicator who can listen to customers’ needs and explain complex insurance policies in ways they understand. In my last position, I helped increase sales by 20% by listening to customer concerns and offering solutions.”

16. Why should we hire you instead of another candidate?

This question is a great way to show your interviewer that you have the skills and experience they’re looking for. When answering this question, make sure to highlight your relevant qualifications and how they can help you succeed in this role.

Example: “I am an excellent communicator who has strong interpersonal skills. I’m also highly organized and detail-oriented, which makes me a great problem solver. These skills are what led me to my previous success as a customer service representative at ABC Insurance Company, where I was able to resolve issues quickly and efficiently.”

17. What sets you apart as a sales agent?

This question is an opportunity to show your interviewer that you have the skills and experience necessary for success in this role. Use examples from your previous work history or discuss a skill you would like to develop if you don’t have any relevant experience.

Example: “I am passionate about helping people, which makes me a great sales agent. I enjoy meeting new clients and getting to know them so I can find the best supplemental health insurance plan for their needs. In my last position, I helped a single mother who was struggling financially find affordable coverage for her family. She cried when she told me how much it meant to her to be able to afford medical care for her children.”

18. What kind of things motivate you?

This question can help the interviewer get to know you better and understand what motivates you. It’s important to show that you’re motivated by helping others, making a difference in people’s lives or being part of a team.

Example: “I’m motivated by helping others and making a positive impact on their lives. I love working with teams and collaborating with my colleagues to find solutions for our customers. I also enjoy learning new things and am always looking for ways to improve myself.”

19. What do you think makes for a successful insurance agent?

This question can help the interviewer get to know you as a person and how your personality might fit in with their company. Use this opportunity to show that you are passionate about helping others, enjoy working with people and have strong communication skills.

Example: “I think what makes for a successful insurance agent is someone who genuinely cares about helping others. I love being able to provide customers with information they need to make an informed decision about their health care coverage. It’s also important to me that my clients feel comfortable talking to me about any questions or concerns they may have.”

20. Can you give me examples of situations where your client’s needs conflicted with company policy? How did you resolve this conflict?

This question is a great way to assess your problem-solving skills and ability to work with clients. When answering this question, it can be helpful to provide an example of how you helped your client understand the policy or procedure and how they benefited from it.

Example: “In my previous role as a financial advisor, I had a client who was looking for life insurance but didn’t want to pay for any additional coverage. After explaining that we couldn’t offer them a plan without some sort of supplemental coverage, they agreed to purchase term life insurance. However, after reviewing their current budget, they were concerned about being able to afford the monthly premium. We discussed other ways they could save money each month so they could afford the premium.”