20 GoFundMe Interview Questions and Answers

When you’re interviewing for a job at GoFundMe, you can expect to be asked questions about your fundraising experience, your customer service skills, and your ability to use our platform. To help you prepare, we’ve compiled a list of sample GoFundMe interview questions and answers.

GoFundMe Interview Process

The interview process at GoFundMe can vary in length depending on the position you are applying for, but generally speaking, it is a fairly lengthy process. There are usually multiple rounds of interviews, including both phone and in-person interviews. The difficulty of the interviews also varies depending on the position, but they are generally pretty challenging. Overall, the interview process at GoFundMe is very competitive and thorough.

1. Why do you want to work at GoFundMe?

This question is a great way to see how passionate you are about the company and its mission. It’s also an opportunity for you to show your knowledge of the organization by referencing specific campaigns or initiatives that you admire.

Example: “I want to work at GoFundMe because I believe in the power of crowdfunding to change lives. I have seen firsthand how it can help people who need financial support, and I am inspired by the stories of generosity and compassion that I read on the site every day. I would love to be part of this community and contribute my own ideas to make it even better.”

2. What is the difference between a charity and a non-profit?

Non-profits and charities are both organizations that raise money for a cause. However, they differ in their structure and the way they operate. Your answer should show your understanding of these differences and how you would use them to benefit GoFundMe’s users.

Example: “A charity is an organization that raises funds for its own operations while a non-profit is an organization that does not have any profit motive. A charity can be a non-profit but a non-profit cannot be a charity because it has no revenue stream. I believe this difference is important because it helps people understand what kind of organization they are donating to. This will help them decide if they want to donate to a specific campaign or not.”

3. What are your thoughts on crowdfunding? Have you ever used it or donated to any campaigns?

This question is a great way to gauge your interest in the company and its products. If you’ve never used GoFundMe, it’s okay to say so. You can explain that you are interested in learning more about crowdfunding and how it works.

Example: “I think crowdfunding is an amazing resource for people who want to raise money quickly and efficiently. I have donated to several campaigns on GoFundMe before, including one where my friend was raising money for her daughter’s medical expenses. She raised over $10,000 within two weeks of starting her campaign. It was inspiring to see how many people were willing to help out someone they didn’t even know.”

4. Provide an example of a time when you had to deal with a difficult situation, how did you handle it?

An interviewer may ask this question to learn more about your problem-solving skills and how you react to challenging situations. When answering, try to provide an example that shows your ability to think critically and creatively while also showing the steps you took to resolve the situation.

Example: “When I was working as a customer service representative for a large company, my manager asked me to take over some of the duties of another employee who had recently left the company. While I was happy to help out, it meant taking on additional responsibilities with little notice. I spoke with my manager about the situation and offered to work overtime until things settled down. She agreed, and we worked together to find a solution that would benefit both of us.”

5. Describe a time when you were able to help someone reach their fundraising goal.

This question is a great way to show your ability to work with others and help them achieve their goals. When answering this question, it can be helpful to mention the specific goal you helped someone reach and how you were able to do so.

Example: “I once worked with a woman who was trying to raise money for her son’s medical bills. She had been working on her fundraising campaign for several months but wasn’t getting much traction. I offered to help her by creating a more compelling story that would draw in donors. After making some changes to her page, she raised over $5,000 within two weeks.”

6. Would you be comfortable dealing with people who have lost loved ones, been injured in bad accidents, etc.?

This question is a way for the interviewer to assess your empathy and compassion. It’s important that you show that you are empathetic, but also that you can handle these situations with professionalism and tact.

Example: “I have worked in customer service before, so I am used to dealing with people who are going through difficult times. However, I understand that this platform is different because it involves money. I will make sure to be as compassionate as possible while still being professional and efficient.”

7. How would you explain the term “crowdfunding” to someone that has never heard about it before?

This question is a great way to test your knowledge of the industry and how you can explain complex concepts in simple terms.

Example: “Crowdfunding is an online fundraising method that allows people, causes and charities to raise money from many individuals through small donations. It’s also known as peer-to-peer fundraising or crowd funding. The concept was first introduced by Peter A Levine in 1997 when he launched ArtistShare, which allowed musicians to raise funds for their projects by selling CDs directly to fans. GoFundMe was founded in 2010 and has since become the world’s largest crowdfunding platform.”

8. If we hired you and then called up your family members and friends, what would they say about you?

This question is a great way to learn more about the candidate’s character and personality. It also helps you understand how they would fit into your company culture.

Example: “I think my family and friends would say that I am an extremely hard worker who always puts others before myself. They would tell you that I am kind, compassionate and empathetic. They would also tell you that I am very dedicated to my work and will do whatever it takes to get the job done.”

9. Tell us about a time when you had to make a decision quickly, how did you go about doing that?

This question is a great way to show your problem-solving skills and ability to make quick decisions. When answering this question, it can be helpful to give an example of how you made the decision quickly and what the outcome was.

Example: “At my previous job, I had to make a decision about whether or not to send out a newsletter that would have gone out on a Friday afternoon. The newsletter would have included information about our company’s new product line, but we were still working on some details for one of the products in the newsletter. We decided to hold off on sending the newsletter until Monday morning so we could include all of the correct information.”

10. Do you have experience working as a fundraiser?

This question is a great way to determine if you have experience working in fundraising and how much experience you have. If you do not have any experience, it’s okay to say so, but you should also explain what your previous job entailed and how it relates to the position you are applying for.

Example: “I have never worked as a fundraiser before, however, I did work at my local animal shelter where we raised money through bake sales, car washes and other fundraisers. We used GoFundMe to raise money for our adoption program, which helped us find homes for more than 100 animals last year.”

11. Are you familiar with social media platforms such as Facebook, Pinterest, Twitter, Instagram, etc.?

Social media platforms are a great way to promote GoFundMe campaigns and help them raise more money. If you have experience with these platforms, let the interviewer know that you can use them effectively for this job.

Example: “I am very familiar with social media platforms because I used them extensively in my previous position as a digital marketing specialist. In fact, I was responsible for creating content for our company’s Facebook page, which helped us gain over 10,000 followers within six months of starting the account. I also created Pinterest boards and curated Instagram posts for our brand.”

12. Can you talk to us about your experience using different software systems?

GoFundMe uses a variety of software systems to help them run their business. The interviewer may ask this question to learn more about your experience with other platforms and how you might fit in at GoFundMe. If you have worked with similar systems, share your experiences using those programs.

Example: “I’ve used several different fundraising platforms throughout my career. I find that the best way to use these types of systems is to be as efficient as possible when creating campaigns. For example, I always make sure to include all necessary information on each page so donors can easily access important details. This helps me save time later when answering questions from donors.”

13. What is something you think should change at GoFundMe and why?

This question is a great way to see how you can make improvements in your current role and also how you might approach change at GoFundMe. When answering this question, it’s important to be respectful of the company and its processes but also show that you are willing to take on new challenges and implement changes when necessary.

Example: “I think one thing that could improve at GoFundMe is the ability for users to create their own campaigns without having to request permission from an administrator first. I understand why they have this policy in place, however, there are many times where people want to start their own campaign but don’t know who to ask or feel like they need permission. If I were hired as a social media manager, I would work with my team to develop a plan to allow users to create their own campaigns while still maintaining safety standards.”

14. We’re looking for candidates that are very compassionate, can you tell us about a time where you showed compassion?

GoFundMe is a company that cares deeply about its community and the people within it. They want to know if you have compassion for others, especially those who are in need of financial support.

Example: “I was at my local grocery store when I saw an elderly woman struggling with her bags. She looked like she was having trouble carrying them so I offered to help her get them into her car. We talked for a few minutes while we were shopping and found out that she had just lost her husband and was trying to raise money for his funeral expenses. I gave her some advice on how to use GoFundMe to raise funds quickly and efficiently.”

15. What motivates you?

Employers ask this question to learn more about your personality and how you might fit into their company culture. They want to know that you are motivated by the same things they are, so be sure to mention a few of the company’s values when answering this question.

Example: “I am motivated by helping others succeed. I love seeing people achieve their goals and knowing that I had something to do with it. I also find motivation in my own success. When I see myself improving at work or in life, I feel like I can accomplish anything.”

16. Are you comfortable discussing sensitive topics such as serious illnesses, suicide, death, abuse, etc.?

GoFundMe is a fundraising platform that allows people to raise money for causes and charities. As such, it’s important that you are comfortable discussing sensitive topics with your donors and supporters.

Example: “I am very comfortable talking about these types of issues because I have had personal experience with them. When my father was diagnosed with cancer, we started a GoFundMe campaign to help pay for his medical bills. It was an extremely difficult time in our family’s life, but the support from our friends and family helped us get through it. I know how much comfort it can bring to someone who is going through something similar to be able to talk openly about their situation and receive support from others.”

17. Do you have any software development experience?

GoFundMe is a software company, so it’s important that you have some experience with coding. If you don’t, consider taking a course or learning on your own to show the interviewer that you are committed to developing your skills and knowledge in this area.

Example: “I am currently enrolled in an online coding class through Udemy. I find coding fascinating because of its ability to create something from nothing. It’s also very rewarding when you can see the final product of what you’ve worked hard to build. I would love to continue my education in this field if given the opportunity.”

18. Do you feel comfortable working alone?

Working alone is a common part of many jobs, especially in the technology industry. Employers ask this question to make sure you are comfortable working independently and can complete tasks without much supervision. In your answer, explain that you enjoy working alone because it allows you to focus on your work and get things done efficiently.

Example: “I feel very comfortable working alone. I am an introvert by nature, so I prefer quiet environments where I can think clearly and concentrate on my work. Working alone also gives me the opportunity to be creative and come up with solutions to problems on my own.”

19. There will likely be times when you have to deal with upset people, how well do you handle conflict?

GoFundMe is a fundraising platform, and as such, it’s likely you will have to deal with upset people. The interviewer wants to know how well you can handle conflict and if you are able to diffuse the situation in a professional manner.

Example: “I am very good at diffusing situations because I understand that most of the time, people get upset because they want to be heard. In my previous role, I had to deal with an upset donor who was not happy with the way we were using his donation. I listened to him carefully and explained our process for allocating funds. He understood and even thanked me for taking the time to explain things to him.”

20. We’re looking for someone who enjoys making others happy. What makes you happy?

This question is a great way to learn more about the candidate’s personality and values. It also helps you understand what motivates them, which can be important for someone who will be working in customer service.

Example: “I love making others happy because it makes me feel good. I have always been an empathetic person, so when I see someone struggling or upset, I want to help them as much as possible. In my last role, I was able to use my empathy skills to help customers find exactly what they were looking for. This made both myself and the customer happy.”