20 Graebel Companies Interview Questions and Answers

Graebel is a global leader in relocation services. They are headquartered in Denver, Colorado and have been in business for over 60 years. Graebel has a team of over 1,000 full-time employees and works with a network of over 5,000 service providers around the world.

If you’re applying for a job at Graebel, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Graebel interview questions and answers to help you prepare for your interview.

Graebel Companies Interview Process

The interview process at Graebel Companies can vary depending on the position you are applying for. However, most applicants report having a positive experience overall. The length of the hiring process varies, but is typically around three weeks. Interview difficulty also varies depending on the position, but most applicants report that the interviews are fair and straightforward.

1. Tell me about a time when you had to deal with an angry customer.

This question can help the interviewer determine how you handle conflict and whether you have experience dealing with customers. Use examples from your previous job to highlight your communication skills, problem-solving abilities and ability to work under pressure.

Example: “In my last position as a customer service representative for an online retailer, I had a customer who was upset because they didn’t receive their order on time. I listened to what they were saying and asked questions to understand why they were so frustrated. After learning more about the situation, I apologized and offered them a discount on their next purchase. They seemed satisfied with this solution and left the conversation happy.”

2. What is your experience working in the relocation industry?

This question can help the interviewer determine your experience level and how you might fit into their company. If you have previous relocation industry experience, be sure to highlight any unique or impressive aspects of that job.

Example: “I worked in the relocation industry for five years before coming here. I started as a sales agent with a local moving company where I helped families find movers and assisted them through the entire process. Eventually, I moved up to a position at Graebel Companies where I was responsible for helping customers plan out their moves and coordinate all aspects of the move from start to finish.”

3. Do you have any experience managing a team of consultants?

This question can help the interviewer determine if you have experience managing a team of professionals and how well you did. Use examples from your previous job to highlight your leadership skills, communication abilities and problem-solving skills.

Example: “In my last position as an HR manager for Graebel Companies, I was responsible for overseeing all aspects of human resources management. This included hiring new employees, training staff members on company policies and procedures and developing employee performance reviews. I also managed the onboarding process for new hires and helped develop the company’s benefits program.”

4. Describe a situation where you were able to influence someone to change their mind on something that was important to them.

This question is a great way to show your communication skills and how you can persuade others. When answering this question, it’s important to highlight the steps you took to change someone’s mind while also showing that their opinion changed as a result of your influence.

Example: “In my previous role, I had a coworker who was very set on her idea for a new marketing campaign. She believed that we should focus our efforts on one social media platform instead of using multiple platforms to reach our audience. I explained to her that by using multiple platforms, we could reach more people and increase brand awareness. After hearing my argument, she agreed with me and we implemented my plan.”

5. How would you approach a client who is asking for more services than they are paying for?

This question can help the interviewer assess your customer service skills and how you handle challenging situations. Use examples from past experiences to highlight your problem-solving abilities, communication skills and ability to work under pressure.

Example: “I would first try to understand why they are asking for more services than what they’re paying for. I would then explain that we have a set of standard services that we offer all our clients, but if they want additional services, there may be an extra charge. If they still insist on getting more services, I would discuss with my manager about increasing their contract so we could provide them with the services they need.”

6. Have you ever worked remotely before?

Working remotely is a common practice for many companies, and Graebel Companies may ask this question to make sure you’re comfortable with the idea. If you have worked remotely before, share an example of how it went well. If you haven’t, explain why you think you would be good at working from home.

Example: “I’ve never worked remotely before, but I’m excited about the opportunity to do so. I am very independent and organized, which makes me feel like I could handle working on my own. I also enjoy being able to work in silence when needed, so I don’t think I would get distracted by other people around me.”

7. Are you comfortable traveling up to 50% of the time?

This question is a good way to determine if you’re willing to travel for work. Employers ask this because they want to know that you can be flexible and adaptable when it comes to your job. When answering, make sure to explain why you are comfortable with traveling or how you plan on making the process easier.

Example: “I am very comfortable with traveling up to 50% of the time. I have done quite a bit of traveling in my previous positions, so I’m used to it. However, I also understand that there are ways to make the process easier. For example, I always pack light and try to get plenty of rest before trips. This helps me feel more prepared and ready to go.”

8. Can you tell us about a time when you made a mistake and how you handled it?

Employers ask this question to see how you respond to challenges and learn from your mistakes. This is an opportunity for you to show that you are willing to take responsibility for your actions, apologize when necessary and use the experience as a learning opportunity.

Example: “When I first started working in my current role, I was so focused on getting everything done that I forgot to send out some important emails. My boss called me into his office and asked why he hadn’t received these emails. I explained what happened and apologized. He told me it wasn’t a big deal but that I should always make sure to double-check my work before sending anything out. Since then, I’ve learned to be more diligent about checking my email inbox.”

9. What do you think makes a good consultant?

This question is an opportunity to show your knowledge of the industry and how you can be a valuable asset. You should answer this question by describing what makes a good consultant, including specific skills or traits that are important in the role.

Example: “I think a good consultant needs to have strong communication skills, as well as the ability to work independently. I also believe it’s important for consultants to understand their clients’ businesses so they can provide solutions that will help them achieve their goals. Finally, I think consultants need to be able to solve problems creatively and effectively.”

10. What do you find most challenging about consulting?

This question can help the interviewer understand what you find challenging about your job and how you approach challenges. Your answer can also give them insight into whether or not you would be a good fit for their company. When answering this question, it can be helpful to mention something specific that you have overcome in the past.

Example: “The most challenging part of consulting is when I am working with clients who are struggling to make decisions. It’s my job to provide them with information so they can make informed choices, but sometimes they don’t want to hear what I have to say. In these situations, I try to remain calm and focus on providing facts rather than opinions. This helps me avoid getting frustrated and allows me to better communicate with the client.”

11. If hired, what would be your approach to handling a conflict between two clients?

This question can help the interviewer determine how you would handle a challenging situation at work. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “I would first try to understand both sides of the conflict, as well as what led up to it. I would then meet with each client separately to discuss their concerns and find out if there is anything we can do to improve their experience with our company. If they are still unsatisfied, I would offer them a refund or discount on future services. This way, I am showing my clients that I value their business and want to ensure they have an excellent experience.”

12. Why did you choose to apply at Graebel Companies?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to highlight what attracted you to Graebel Companies and why you think you would be a good fit for the role.

Example: “I chose to apply at Graebel Companies because I was drawn to the mission of the organization. The work that Graebel Companies does is so inspiring, and I feel like I could really make an impact here. I also love working with children, which is something that Graebel Companies focuses on. I believe my skills as a teacher would translate well into this position.”

13. How would you go about trying to sell our company’s services to a potential new client?

This question can give the interviewer insight into how you would approach a new client and help them understand your sales skills. Use examples from previous experience to show that you know what it takes to sell services to clients.

Example: “I would first do some research on the company I was trying to sell to, including who their competitors are and what they offer. Then, I would reach out to the decision-maker of the company and schedule a meeting with them. During this meeting, I would discuss my company’s strengths compared to our competitor’s and emphasize why we’re the best option for their business.”

14. What qualities do you think make a successful account manager?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. Use your answer to highlight your own strengths as an account manager, such as communication skills, problem-solving ability or teamwork.

Example: “I think a successful account manager needs to be able to communicate effectively with clients and colleagues. I’ve always been good at listening to others and understanding their concerns. This skill has helped me develop strong relationships with my clients and learn more about what they need from our company. Another important quality is being organized and detail-oriented. Account managers are responsible for managing many different projects at once, so it’s important that we stay on top of deadlines and deliverables.”

15. What kind of experience do you have with international assignments?

The interviewer may ask this question to learn more about your experience working with a multicultural team. If you have international work experience, describe the challenges and benefits of it in your answer. If you don’t have any international work experience, consider describing how you would adapt to an international assignment if offered the job.

Example: “I’ve worked on several projects that required me to collaborate with colleagues from other countries. I find that having a diverse group of people who speak different languages can be challenging at times, but it’s also beneficial because we’re able to communicate effectively without relying on a translator. In my last position, I was responsible for managing a project where our client was based in Germany. I had to translate all of our communications into German so they could understand what we were doing.”

16. What is your previous experience working with budgets?

This question can help the interviewer determine your experience with financial planning and budgeting. Use examples from previous work to show how you developed budgets, monitored spending and met deadlines.

Example: “In my last position as a marketing manager for a small business, I was responsible for creating monthly budgets that included expenses like advertising costs, social media campaigns and website maintenance. I also had to monitor our spending throughout the month to ensure we stayed within our budget. If we exceeded our budget, I would have to adjust our spending to stay within the allotted amount. This helped me develop skills in managing finances and monitoring spending.”

17. How would you handle a client who refuses to pay?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. In your answer, try to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “If I had a client who refused to pay for services rendered, I would first ask them why they were refusing payment. If it was because of an error on our part, I would immediately offer to fix the issue or refund their money. If there was no mistake on our part, I would explain that we have already provided the agreed upon services and cannot provide a refund. I would also let the client know that if they refuse to pay, we will be forced to take legal action.”

18. What does excellent customer service look like to you?

This question can help the interviewer determine how you would apply your customer service skills to their organization. Use examples from previous experiences that show your ability to provide excellent customer service and support to customers, clients or other stakeholders.

Example: “Excellent customer service means providing a positive experience for every person I interact with. Whether it’s answering questions over the phone or in-person, helping them find what they need or solving problems, my goal is always to leave the interaction feeling like they’ve been helped. In my last role as an account manager, I had a client who was having trouble finding the right product for their needs. After talking through some of their options, we found one that worked well for them. They were so happy with our service that they referred us to two new clients.”

19. We want our employees to always be learning and improving. What steps do you take to ensure you’re constantly growing?

This question can help the interviewer get a better sense of your commitment to personal growth and development. Use examples from your past experience that show you’re willing to learn new skills, take on challenges and seek out opportunities for advancement.

Example: “I’ve always been someone who’s eager to learn more about my industry and how I can improve my performance at work. In my last role as an account manager, I took advantage of every opportunity to attend training sessions and webinars. This helped me gain valuable insight into different marketing strategies and gave me the confidence to try new approaches with clients.”

20. Provide an example of a time when you went above and beyond for a client.

This question is a great way to show your dedication and willingness to go the extra mile for clients. When answering this question, it can be helpful to mention how you benefited the client in some way or helped them achieve their goals.

Example: “When I first started working as an event planner, I had a client who was planning her daughter’s wedding. The mother of the bride was very particular about every detail of the wedding, including the color scheme, table settings and floral arrangements. She also wanted all of the flowers to be organic. This request made finding the right florist quite difficult because most florists don’t specialize in organic arrangements.

I spent weeks searching for the perfect florist until I found one that could meet our needs. In the end, the mother of the bride was thrilled with the floral arrangements at the wedding.”