20 Guaranty Bank Interview Questions and Answers

Guaranty Bank is a regional bank headquartered in Milwaukee, Wisconsin. The bank has over 100 branches in Wisconsin, Illinois, and Minnesota. Guaranty Bank offers a full range of banking products and services, including personal and business checking and savings accounts, loans, and investment services.

If you’re applying for a job at Guaranty Bank, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Guaranty Bank interview questions and answers to help you prepare for your interview.

Guaranty Bank Interview Process

The interview process at Guaranty Bank is relatively quick and easy. The first step is an automated phone interview, followed by an in-person interview with the branch manager. If you are applying for a sales position, you may also be asked to do a sales assessment. Overall, the process is quick and straightforward, and most applicants will receive a job offer within a week or two.

1. What do you know about Guaranty Bank?

This question is a great way for the interviewer to assess your knowledge of the company and its values. Use this opportunity to show that you have done some research on the organization, including what it does, who its customers are and how it has grown over time.

Example: “I know that Guaranty Bank is one of the largest financial institutions in the country with more than 1,000 branches across the United States. I also know that it was founded by two brothers, James and John Farrar, in 1864. The bank’s primary focus is on providing loans to small businesses and entrepreneurs, which is something I am passionate about as well.”

2. How would you describe your customer service style?

Guaranty Bank is looking for employees who can provide excellent customer service. This question helps the interviewer determine if you have experience interacting with customers and how you would approach this task at Guaranty Bank. Use examples from your previous job to describe your customer service style, including what makes it effective.

Example: “I believe that providing quality customer service is one of the most important aspects of my role as a teller. I always strive to make sure every customer has an exceptional experience when they visit our branch. For example, last month I had a customer come in who was upset because she couldn’t access her account online. I apologized for the inconvenience and helped her reset her password so she could log back into her account. She left the bank smiling.”

3. Why are you interested in working at Guaranty Bank?

This question is a great way for the interviewer to learn more about you and your career goals. Use this opportunity to show them that Guaranty Bank aligns with your values and interests. You can also use this as an opportunity to talk about what attracted you to this specific job posting.

Example: “I’m interested in working at Guaranty Bank because of its reputation for being a leader in the community. I’ve always wanted to work for a company that makes customers their top priority, so I was excited when I saw this position posted online. I think my skills and experience would be a great fit for this role.”

4. Are you comfortable with upselling products to customers?

Guaranty Bank is looking for employees who can help customers find the right financial products and services. Upselling refers to selling additional products or services to a customer, so it’s important that you’re comfortable with this process. When answering this question, explain how you would approach upselling to ensure your customer gets what they need while also getting the most out of their experience at Guaranty Bank.

Example: “I believe in providing excellent service to my customers, which means I’m always looking for ways to make their experience better. If a customer came into the bank asking about our checking account options, I would first ask them questions about their current situation and needs. Then, I would offer them a few different accounts based on their answers. For example, if they said they wanted free checks, I would recommend one account over another because it offers free checks.”

5. Can you tell me about a time when you had to deal with an upset customer?

Guaranty Bank wants to know how you handle stressful situations. This question can help them determine if you have the skills and experience needed to work in customer service. Use your answer to explain a time when you helped an upset customer. Explain what steps you took to resolve the situation.

Example: “When I worked at my previous job, I had a customer who was upset because they were having trouble accessing their account online. They called me on the phone, and I calmly explained that there was a system outage. I apologized for the inconvenience and told them I would call them once the issue was resolved. After about 30 minutes, I called the customer back and let them know everything was fixed.”

6. Do you have any experience managing a team?

Guaranty Bank is a large company that offers many opportunities for advancement. The interviewer may ask this question to learn more about your leadership skills and how you’ve managed teams in the past. Use examples from your experience managing a team or working with others on projects.

Example: “In my current position, I manage a small team of five people who work together to meet our goals each month. We have weekly meetings where we discuss what we accomplished last week and what we plan to do this week. I also hold one-on-one meetings with each member of my team every two weeks to check in on their progress and offer advice when needed.”

7. What is your availability?

This question is a way for the interviewer to learn about your availability and how flexible you are. When answering this question, be honest about what days and times you’re available to work. If you have any flexibility in your schedule, let them know that as well.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I can also work some evenings if needed. My weekends are free unless there’s an emergency.”

8. If hired, how would you contribute to the company’s success?

This question is a great way to show your interviewer that you understand the company’s goals and how you can help achieve them. Use examples from your experience to explain what you would do to contribute to the success of Guaranty Bank.

Example: “I believe my greatest asset as an employee is my ability to work well with others. I am always willing to lend a helping hand, whether it’s assisting a coworker or providing customer service. In my previous position, I was able to assist my manager in training new employees on our processes and procedures. This helped me learn more about the company while also contributing to its success.”

9. Have you ever worked with a bank before?

This question is a great way to learn more about your interviewers and their expectations. If they ask this, it’s likely because you have experience in the financial industry or with banks specifically. Use this opportunity to show them that you’re familiar with the role of a bank teller and how you can help customers.

Example: “I worked as a bank teller for two years at my local Guaranty Bank branch. I was responsible for helping customers with all of their banking needs, including depositing checks, withdrawing money and answering questions. I also helped customers set up new accounts and answered any questions they had about our products.”

10. What qualities should a good manager possess?

This question is a great way to assess your management skills. When answering this question, it can be helpful to mention qualities you have that make you an effective manager.

Example: “A good manager should possess the ability to communicate effectively with their team and provide support when needed. They should also be able to delegate tasks in a fair manner and hold regular meetings to discuss progress on projects or goals. I believe these are important qualities because they allow managers to help employees grow while still getting work done.”

11. Describe a time where you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the customer’s name and how you helped them.

Example: “When I was working at my previous job, one of our customers had an issue with their account. They were having trouble accessing their funds because they forgot their password. The customer called in several times asking for assistance, but we couldn’t reset their password over the phone. Finally, I offered to drive to their house so that I could reset their password in person. It took me about 30 minutes out of my day, but I was happy to do it since it solved the problem.”

12. Tell us about a time where you had to make a decision without consulting your direct supervisor.

This question can help the interviewer understand how you make decisions and whether or not you have ever disagreed with your supervisor. This can be a great opportunity to showcase your problem-solving skills, communication skills and ability to work independently.

Example: “When I first started working at Guaranty Bank, my manager asked me to research different types of loans that we could offer our customers. After researching several loan options, I presented my findings to my manager who then told me which type of loan he wanted us to focus on. While I was disappointed that I couldn’t use some of the more interesting loan options, I understood why my manager made this decision. He knew that offering these other loans would take away from our primary business model.”

13. How well do you work under pressure?

Guaranty Bank is a large financial institution that handles millions of dollars in transactions every day. The interviewer wants to know how you will handle the pressure of working for such an important company and ensure your customers’ money is safe. Use examples from previous jobs where you’ve worked under pressure and delivered excellent results.

Example: “I have been working as a teller at my current job for two years, and I love it because I get to interact with people all day long. However, there are times when we’re really busy and everyone has lines of customers waiting to be served. In those situations, I make sure to stay calm and prioritize who needs help first. For example, if someone has a question about their account, I’ll take care of them before helping others.”

14. What steps would you take if you noticed that a fellow employee was not following company policy?

Guaranty Bank wants to know that you will report any violations of company policy. This is a great opportunity to show your leadership skills and willingness to help others succeed.

Example: “If I noticed a fellow employee was not following company policy, I would first speak with them privately about the issue. If they were unaware of the policy or unable to comply, I would offer to help them understand it or find resources to assist them in meeting the requirements. If they refused my assistance, I would document the conversation and alert my supervisor.”

15. What do you think are the most important qualities for a successful branch manager or assistant branch manager?

This question is your opportunity to show the interviewer that you have the skills and abilities needed for this role. Use examples from your experience to explain what makes a good branch manager or assistant branch manager, and how you would apply these qualities in your own work.

Example: “I think one of the most important qualities for a successful branch manager or assistant branch manager is communication. I know that it’s my responsibility to make sure all employees are informed about company policies and procedures, as well as any changes that may occur. In my last position, I made sure to hold weekly meetings with my team so we could discuss our progress and address any questions they had.”

16. Provide an example of a time when you were able to motivate others.

Guaranty Bank wants to know that you can motivate others and help them succeed. Use examples from your experience where you helped a team member or coworker overcome challenges, learn new skills or develop their career.

Example: “At my previous job, I had a coworker who was struggling with his work. He would often miss deadlines and make mistakes on assignments. I approached him about the issue and asked if he needed any help. He told me that he was having trouble balancing his personal life with his work life. We talked about ways he could manage his time better so he could complete his work in a timely manner. After our conversation, he started turning in his assignments on time and making fewer mistakes.”

17. What platforms do you use to keep up with market trends?

The interviewer may ask this question to see if you have the ability to keep up with current market trends and changes. This can be an important skill for a financial analyst, as they need to understand how their company’s products are performing in the marketplace. Your answer should show that you have the ability to research and analyze data.

Example: “I use several different platforms to stay on top of current events. I subscribe to newsletters from major news outlets and financial publications so I can learn about new legislation and regulations. I also use social media to follow companies and individuals who share information about the finance industry. I find these sources very helpful when it comes time to do my own research.”

18. How do you stay organized throughout the day?

This question can help the interviewer understand how you prioritize your tasks and stay on schedule. Use examples from past experiences to explain how you keep track of deadlines, meetings and other important information.

Example: “I use a planner to organize my day. I start each morning by looking at my calendar for the day’s events. If there are any urgent matters that need immediate attention, I make sure to address them first thing in the morning so they don’t distract me throughout the rest of the day. Throughout the day, I refer back to my planner as needed to ensure I’m meeting all of my deadlines.”

19. What kind of experience do you have dealing with money?

Guaranty Bank is a financial institution, so it’s important that you have some experience with money. This question helps the interviewer determine if you’re qualified for the job and how much experience you have in this field. Use your answer to highlight any relevant skills or experiences you have working with money.

Example: “I’ve worked as a cashier at my local grocery store since I was 16 years old. In this role, I learned how to count large amounts of money quickly and efficiently. I also developed strong customer service skills because I had to deal with upset customers on occasion. I’m used to dealing with money and helping people.”

20. Working at a bank can be very stressful. How do you handle stress?

Guaranty Bank wants to know that you can handle stress in a professional manner. This is because working at a bank often involves dealing with customers who are upset about their accounts or other issues. Your answer should show the interviewer that you have strategies for handling stress and that you will be able to keep your emotions under control when working at Guaranty Bank.

Example: “I understand that working at a bank can be stressful, so I always try to remain calm and collected when interacting with customers. When I first started my career as a teller, I learned some techniques for managing stress. For example, I take deep breaths before answering questions from customers. I also make sure to give myself time between tasks to relax.”