Resume

Guest Service Agent Resume Example & Writing Guide

Use this Guest Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Guest services representatives are the face of your company. They’re the first point of contact for customers and can make or break a sale. They’re also the most visible part of your organization, which means they have the power to make your business look good or bad.

If you have great customer service skills and enjoy interacting with people, a job as a guest service agent might be right up your alley. Here are some tips and an example resume to help you write an effective resume for this role.

Michael Garcia
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Hospitality-focused guest service agent with more than eight years of experience in the hotel industry. Proven track record in providing excellent customer service and creating a positive guest experience. Eager to use skills and experience to make a difference in the hospitality industry.

Education
Carl Hayden Community High School Jun '08
High School Diploma
Experience
Company A, Guest Service Agent Jan '17 – Current
  • Provided exceptional customer service to all guests and assisted with the check-in process, baggage handling, and boarding of flights.
  • Managed guest complaints in a timely manner and escalated issues as needed.
  • Assisted passengers with carry-on luggage through security checkpoints at both domestic and international airports.
  • Maintained cleanliness of assigned work area by adhering to safety standards for lifting heavy objects (50 lbs).
  • Followed all company policies & procedures regarding safety, quality control, training, etc., and worked within the guidelines set forth by management team members.
Company B, Guest Service Agent Jan '12 – Dec '16
  • Answered the phone and greeted guests in a timely manner, maintaining a positive attitude throughout the call
  • Checked in guests for flights and assisted with baggage claim when necessary
  • Assisted passengers at check-in counter with travel itineraries, boarding passes and luggage assistance
  • Maintained security by monitoring surveillance cameras to ensure safety of all guests and employees
  • Operated computerized reservation system to assist customers with flight bookings and hotel reservations
Company C, Hotel Desk Clerk Jan '09 – Dec '11
  • Answered guest questions and resolved guest issues in a professional and courteous manner.
  • Checked guests in and out of their rooms, updated guest profiles, and took care of special requests.
  • Maintained an up-to-date knowledge of hotel services, facilities, and local attractions to better assist guests.
Skills

Industry Knowledge: Guest Services, Reservations, Check-in, Check-out, Bell Services, Valet, Concierge, Housekeeping, Front Desk
Technical Skills: Microsoft Office Suite, Mac OS X, iPhone, iPad, Android, Windows Phone, Windows 7, 8, 10
Soft Skills: Communication, Customer Service, Problem Solving, Time Management, Adaptability, Teamwork

How to Write a Guest Service Agent Resume

Here’s how to write a guest service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say you “provided customer service by greeting 20+ customers per hour and resolving all customer concerns within three minutes.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Related: What Is a Guest Service Agent? How to Become One

Identify and Include Relevant Keywords

When you apply for a guest service agent role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system will search for keywords related to the job, like “customer service” or “hospitality,” in order to determine whether your skills are a match. If you don’t have enough relevant keywords on your resume, the ATS might discard your application.

To increase your chances of getting an interview, use this list of common guest service agent keywords as a starting point to help you optimize your resume:

  • Hospitality
  • Teamwork
  • Microsoft Access
  • Public Speaking
  • Social Media
  • Hotel Management
  • Customer Service
  • Communication
  • Leadership
  • Restaurant Management
  • Tourism
  • Event Management
  • Adobe Photoshop
  • Marketing
  • Food & Beverage
  • Research
  • Negotiation
  • Strategic Planning
  • Adobe InDesign
  • Coaching
  • Event Planning
  • Bartending
  • Problem Solving
  • Cardiopulmonary Resuscitation (CPR)
  • Customer Satisfaction
  • Waiting Tables
  • Time Management
  • Cashiering
  • Cash Handling
  • Tipping

Showcase Your Technical Skills

Guest service agents use technology in a variety of ways to do their jobs. They use computers to book reservations, check in guests, and print boarding passes. They also use phones and other communication devices to communicate with other members of the hotel staff. Additionally, agents use a variety of software programs to manage their work schedules and track payments.

Hiring managers are looking for candidates who are proficient in the use of technology and who are comfortable with using new systems. So if you have experience with any of the programs or systems mentioned in this article, be sure to list them on your resume.

Related: How Much Does a Guest Service Agent Make?

Remember The Basics

As you write your resume, it’s important to keep a few basic rules in mind.

Make Sure Your Resume Is Easy to Scan

There are a few things you can do to make your resume easier to read, such as using left-aligned text, a standard font type and size, and bullets instead of paragraphs. You should also try to keep your bullets under 2 lines, use digits for numbers, and have a separate skills section. Finally, make sure you have some white space on your resume to help it look less overwhelming.

Be Concise

There is no set length for a resume, but it is generally recommended that a resume be one or two pages long. This allows you to focus on the most relevant experience and skills, and ensures that your resume doesn’t take up too much of an employer’s time. If you have a lot of experience, you may need to use two pages, but be selective about the information you include. Remember to tailor your resume to the specific role you are applying for. When in doubt, it’s best to keep it concise and to the point.

Check Your Work

Proofreading your resume is an important step in making sure it looks its best. There are several things to watch for when proofreading, such as spelling mistakes, punctuation mistakes, and grammatical mistakes. It is also important to be aware of easily confused words, such as their/there/they’re and to/too/two. Spell checking your resume is a good way to start, but you should also have someone else proofread it for you to make sure you don’t miss any mistakes.

Use a Summary

Using a resume summary statement is an excellent way to introduce yourself and explain why you are a great candidate for the job you are applying for. A summary can highlight your most relevant skills and experiences, and showcase why you are a good fit for the role. When writing your summary, be sure to keep it brief and to the point, and focus on your most relevant skills and experiences.

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