Guest Service Agent Resume Example & Writing Guide
Use this Guest Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Guest services representatives are the face of your company. They’re the first point of contact for customers and can make or break a sale. They’re also the most visible part of your organization, which means they have the power to make your business look good or bad.
If you have great customer service skills and enjoy interacting with people, a job as a guest service agent might be right up your alley. Here are some tips and an example resume to help you write an effective resume for this role.
How to Write a Guest Service Agent Resume
Here’s how to write a guest service agent resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say you “provided customer service by greeting 20+ customers per hour and resolving all customer concerns within three minutes.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you apply for a guest service agent role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system will search for keywords related to the job, like “customer service” or “hospitality,” in order to determine whether your skills are a match. If you don’t have enough relevant keywords on your resume, the ATS might discard your application.
To increase your chances of getting an interview, use this list of common guest service agent keywords as a starting point to help you optimize your resume:
- Hospitality
- Teamwork
- Microsoft Access
- Public Speaking
- Social Media
- Hotel Management
- Customer Service
- Communication
- Leadership
- Restaurant Management
- Tourism
- Event Management
- Adobe Photoshop
- Marketing
- Food & Beverage
- Research
- Negotiation
- Strategic Planning
- Adobe InDesign
- Coaching
- Event Planning
- Bartending
- Problem Solving
- Cardiopulmonary Resuscitation (CPR)
- Customer Satisfaction
- Waiting Tables
- Time Management
- Cashiering
- Cash Handling
- Tipping
Showcase Your Technical Skills
Guest service agents use technology in a variety of ways to do their jobs. They use computers to book reservations, check in guests, and print boarding passes. They also use phones and other communication devices to communicate with other members of the hotel staff. Additionally, agents use a variety of software programs to manage their work schedules and track payments.
Hiring managers are looking for candidates who are proficient in the use of technology and who are comfortable with using new systems. So if you have experience with any of the programs or systems mentioned in this article, be sure to list them on your resume.