What Does a Hair Salon Manager Do?
Find out what a hair salon manager does, how to get this job, and what it takes to succeed as a hair salon manager.
Hair salon managers are responsible for overseeing the day-to-day operations of their salons. They ensure that everything is running smoothly and that clients are happy with their experiences.
Hair salon managers may also be involved in hiring, training, scheduling, and other administrative tasks. They commonly work closely with stylists and other employees to make sure everyone is doing their jobs properly and to help foster a positive workplace culture.
Hair Salon Manager Job Duties
A hair salon manager typically has a wide range of responsibilities, which can include:
- Ensuring that all staff members are properly trained for their position and are competent in their work
- Determining prices for services offered at the salon, including manicures and pedicures, haircuts, facials, waxing, and massages
- Interviewing, hiring, training, and scheduling staff members, ensuring that each member has adequate knowledge of the services they provide
- Ensuring that the salon runs efficiently by managing staff schedules and overseeing administrative tasks such as billing and bookkeeping
- Overseeing the operations of a salon or spa, including ordering supplies, hiring new employees, and creating marketing campaigns to increase business
- Ensuring that all customers receive courteous and prompt service
- Creating a friendly, professional atmosphere by greeting clients upon arrival and making sure they feel comfortable during their visit
- Making sure that all equipment is in good working order and that supplies are always available for customers’ use during their appointments
- Managing the financial aspects of the salon, such as tracking sales and expenses, generating reports for tax purposes, and hiring an accounting firm to perform audits if necessary
Hair Salon Manager Salary & Outlook
Hair salon managers’ salaries vary depending on their level of education, years of experience, and the size and location of the hair salon. They may also earn additional compensation in the form of commissions or bonuses.
- Median Annual Salary: $49,500 ($23.8/hour)
- Top 10% Annual Salary: $73,500 ($35.34/hour)
The employment of hair salon managers is expected to grow at an average rate over the next decade.
The need to provide services that are both convenient and affordable will help drive employment growth for hair salon managers. As more people work outside traditional office environments, demand for hair care services in nontraditional locations, such as shopping malls and airports, is expected to increase.
Hair Salon Manager Job Requirements
A hair salon manager typically needs the following qualifications:
Education: Hair salon managers are typically required to have at least a high school diploma or GED. Many employers prefer candidates who have completed a cosmetology program or another related field. Cosmetology programs typically take one year to complete and teach students the skills they need to run a hair salon, including how to cut and style hair, perform manicures and pedicures, and perform other beauty treatments.
Training & Experience: Most managers will have previous experience working in a hair salon. This experience can be in a variety of roles, including as a stylist, a cosmetologist or a hair salon assistant. Some salons will also require that candidates have experience as a salon manager.
Hair salon managers can also receive on-the-job training to learn more about the salon’s products and services, the salon’s computer systems and the salon’s policies and procedures. They may also receive training in how to manage the salon’s staff.
Certifications & Licenses: Hair salon managers do not need any certifications to earn their position. However, some salons may require candidates to pass a hair styling test before hiring them as a manager.
Hair Salon Manager Skills
Hair salon managers need the following skills in order to be successful:
Communication skills: As a hair salon manager, you must be able to communicate effectively with your staff, clients and other professionals. You must be able to communicate with your staff to ensure that everyone is on the same page and understands their responsibilities. You must also be able to communicate with clients to understand their needs and expectations. This can help you to provide the best service possible.
Leadership skills: As a hair salon manager, you are a leader in your workplace. You are responsible for the daily operations of your salon, including hiring, training and managing your staff. Your ability to lead and motivate your team is an important skill for a hair salon manager to have.
Time management skills: As a hair salon manager, you may be responsible for overseeing multiple stylists and staff members at the same time. Having strong time management skills can help you manage your schedule and ensure you complete all of your daily tasks. It can also help you delegate tasks to your team members effectively.
Customer service skills: Customer service skills are an important aspect of a hair salon manager’s responsibilities. As a manager, you are responsible for ensuring your staff is knowledgeable about the products and services your salon offers. You are also responsible for ensuring your staff is able to answer any questions customers may have about the salon or its services.
Financial skills: A strong understanding of financial skills can help you make informed business decisions. As a salon manager, you may be responsible for managing the finances of your salon. This can include everything from paying your employees to paying your utility bills. Having strong financial skills can help you make the best decisions for your business.
Hair Salon Manager Work Environment
The work environment for a hair salon manager is usually fast-paced and busy. They may work long hours, including evenings and weekends. They may also travel to attend trade shows and conferences. Most hair salon managers work in clean and well-lit salons. Some salons may be noisy because of the hair dryers and other equipment.
Hair Salon Manager Trends
Here are three trends influencing how hair salon managers work. Hair salon managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.
The Growth of the Senior Population
The senior population is growing at a rapid rate, which is having a significant impact on the beauty industry. As more and more seniors get older, they are looking for ways to stay young-looking and feel good about themselves. This has led to an increased demand for hair salon services, as well as other beauty treatments such as facials and manicures.
Hair salon managers can capitalize on this trend by expanding their services to include these types of treatments. They can also focus on creating a welcoming environment that feels comfortable for seniors, which will help them feel more at ease during their appointments.
More Focus on Wellness
The trend of focusing on wellness in the workplace is becoming increasingly popular among employers. This is because it allows businesses to reduce costs associated with employee health care while also improving the overall quality of life for their employees.
As a hair salon manager, you can take advantage of this trend by offering wellness services such as massage therapy, yoga classes, or healthy lunch options. You can also promote a culture of wellness within your salon by encouraging your employees to take time each day to relax and recharge.
A Greater Emphasis on Customer Experience
Customers are placing a greater emphasis on the customer experience than ever before. This means that businesses need to be focused on providing a positive experience for their customers, whether they are shopping online, visiting a store, or interacting with customer service representatives.
Hair salon managers can utilize this trend by ensuring that their staff is trained in providing excellent customer service. They can also focus on creating a positive atmosphere in their salon that makes customers want to come back again and again.
How to Become a Hair Salon Manager
A hair salon manager career can be a great way to start your career in the beauty industry. As a manager, you’ll have the opportunity to work with a variety of people and help them achieve their goals. You’ll also get to see the results of your hard work as you watch your team grow and succeed.
To become a successful hair salon manager, it’s important to have a strong understanding of the business side of things. This includes marketing, accounting, and human resources. It’s also important to have a good relationship with your clients so that they continue to come back for more services.
Advancement Prospects
The most common way to advance to a salon manager position is to be promoted from within the salon. Many salons require their managers to have several years of experience working as a hair stylist. In some cases, a manager may be hired from outside the salon if the salon is looking for someone with management experience in a related field. For example, a hotel with its own hair salon may hire a hotel manager to oversee the salon.
Hair Salon Manager Job Description Example
At [CompanyX], we believe in the transformative power of hair. As a hair salon manager, you’ll be responsible for maintaining our high standards of customer service and care, while also managing day-to-day operations, scheduling, and staff. The ideal candidate will have experience in the hair industry, as well as management experience. You should be passionate about hair and fashion, with a strong understanding of current trends. You should also be an excellent communicator, with the ability to build relationships with both staff and clients. Ultimately, you will be responsible for ensuring that our salon runs smoothly and our clients leave satisfied.
Duties & Responsibilities
- Create an inviting and professional salon environment that meets or exceeds customer expectations
- Schedule and confirm appointments, ensuring proper booking procedures are followed and that the schedule is maintained
- Greet customers upon arrival and ensure they are comfortable and informed of salon services and policies
- Assist with check-in and checkout processes as needed, including handling payments and resolving any billing issues
- Monitor the work of stylists and support staff to ensure quality standards are met and customers are satisfied
- Handle customer complaints in a prompt and professional manner, escalating to the owner as necessary
- Ensure the salon is clean and well-maintained at all times, including stocking supplies and taking care of any maintenance issues
- Manage inventory levels and order new supplies as needed
- Develop and implement marketing initiatives to promote salon services and grow the business
- Prepare weekly and monthly reports for the owner detailing sales, expenses, and other relevant data
- Train new employees on salon policies and procedures
- Stay up-to-date on current trends in hair styling and beauty to provide the best possible service to customers
Required Skills and Qualifications
- Proven experience as salon manager or similar role
- Excellent people skills with a customer-oriented approach
- Up-to-date with trends in the hair and beauty industry
- Strong leadership, organizational, and time management abilities
- Ability to work under pressure and meet deadlines
- High school diploma or equivalent; cosmetology license preferred
Preferred Skills and Qualifications
- Bachelor’s degree in business administration or related field
- 5+ years experience in customer service, preferably in a salon or spa setting
- Experience with bookkeeping and managing budgets
- Proficiency in Microsoft Office and scheduling software programs
- Marketing and social media skills
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