Career Development

What Does a Hair Salon Receptionist Do?

Find out what a hair salon receptionist does, how to get this job, and what it takes to succeed as a hair salon receptionist.

Hair salon receptionists are the face of their company. They greet customers as they enter the door, answer any questions they may have about services or pricing, and schedule appointments when requested.

Hair salon receptionists must be friendly and personable individuals who enjoy interacting with others on a daily basis. They also need to be organized and detail-oriented in order to effectively handle all of the tasks that come their way throughout the day.

Hair Salon Receptionist Job Duties

Hair salon receptionists typically have a wide range of responsibilities, which can include:

  • Making appointments, confirming appointments, and checking in clients as they arrive at the salon
  • Answering phones and greeting clients in a friendly manner
  • Processing payments and handling cash transactions
  • Providing customer service by answering questions about salon services or products
  • Scheduling appointments with clients and confirming them through email or phone calls
  • Determining which stylist should work with each client based on their preferences or special requests
  • Providing a friendly reception experience for clients by welcoming them warmly and offering refreshments while they wait for their appointments
  • Preparing payments for services rendered, filing receipts, and processing accounts payable using accounting software
  • Recording stylist notes about each client’s haircut preferences for future reference

Hair Salon Receptionist Salary & Outlook

Hair salon receptionists’ salaries vary depending on their level of education and experience, the size of the company and the geographic location of the job.

  • Median Annual Salary: $28,907 ($13.9/hour)
  • Top 10% Annual Salary: $45,000 ($21.63/hour)

The employment of hair salon receptionists is expected to grow at an average rate over the next decade.

As more people choose to get their hair done at a salon rather than at a department store, demand for hair salon receptionists will continue to increase. In addition, as more people become interested in hair care and beauty treatments, demand for hair salon receptionists also may increase.

Hair Salon Receptionist Job Requirements

A hair salon receptionist may be required to have the following:

Education: Hair salon receptionists are typically required to have at least a high school diploma or GED. Many salons prefer to hire candidates who have completed cosmetology school or another beauty program. Cosmetology school programs typically last nine months and include both classroom and practical instruction. Courses include hair cutting, coloring, styling, nail care, skin care and business practices.

Training & Experience: Hair salon receptionists typically receive on-the-job training from their employers. This training may include learning the salon’s policies and procedures, how to use the computer system and how to handle customer payments. The training may also include a brief overview of the services the salon offers and how to direct customers to the stylists who can best meet their needs.

Hair salon receptionists who work in larger salons may receive more extensive training. They may learn how to use the salon’s scheduling software and how to handle customer payments. They may also learn how to handle customer complaints and how to direct customers to the stylists who can best meet their needs.

Certifications & Licenses: Hair salon receptionists don’t need a certification or license to work in the industry. However, some salons may prefer candidates who have one.

Hair Salon Receptionist Skills

Hair salon receptionists need the following skills in order to be successful:

Communication: Communication is the act of transferring information from one person to another. As a hair salon receptionist, you use communication skills to interact with clients, coworkers and other salon staff. You use communication skills to answer phone calls, emails and messages from clients and other salon staff. You also use communication skills to relay messages to other salon staff.

Organization: As a receptionist, it’s important to have strong organizational skills. You’ll be responsible for managing the salon’s schedule, keeping track of customer information and maintaining records of payments. Being organized can help you perform your job duties efficiently and keep the salon running smoothly.

Customer service: Customer service is a crucial skill for a hair salon receptionist to have, as they are the first person a client interacts with when they come into the salon. A receptionist with strong customer service skills can help build trust with clients and encourage them to return to the salon. They can also help clients feel comfortable and welcome, which can help build a positive reputation for the salon.

Time management: As a receptionist, you may be responsible for scheduling appointments, handling customer inquiries and other tasks. Having good time management skills can help you complete your tasks in a timely manner. This can help you provide excellent customer service and ensure you complete all of your responsibilities.

Multitasking: As a receptionist, you’ll likely be responsible for answering phones, greeting clients and managing the front desk. This means you’ll need to be able to multitask effectively. You’ll need to be able to switch between tasks quickly and efficiently. This will help you to be more productive and efficient.

Hair Salon Receptionist Work Environment

The work environment for a hair salon receptionist is usually fast-paced and busy. Receptionists are often required to work long hours, including evenings and weekends. They may work in a small, private salon or in a large, upscale salon. In either case, they are typically responsible for greeting customers, scheduling appointments, answering phones, and performing other clerical duties. Because they are the first point of contact with customers, they must be friendly and helpful at all times. They must also be able to handle customer complaints in a professional manner.

Hair Salon Receptionist Trends

Here are three trends influencing how hair salon receptionists work. Hair salon receptionists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Customer Service

The need for more customer service is a trend that is being seen in many industries, including the hair salon industry. As customers become more accustomed to having high-quality service, they expect to be treated with respect and professionalism.

This means that hair salon receptionists will need to be prepared to provide excellent customer service. They should be able to handle difficult situations calmly and be able to communicate effectively with customers. In addition, they should be familiar with the products and services offered by the salon so that they can help customers find what they are looking for.

More Focus on Health and Wellness

As people become more interested in health and wellness, they are turning to hair salons for help. This is because hair salons offer a wide range of services that can help people feel and look their best.

Receptionists in hair salons can take advantage of this trend by becoming experts in all of the services that the salon offers. This will allow them to better serve customers and help them find the services that are right for them.

Greater Use of Technology

The use of technology in hair salons is increasing as more and more customers want to use online booking systems or social media to connect with the salon.

This trend is having a major impact on the role of the receptionist, who is now responsible for helping customers use these technologies to connect with the salon. Receptionists need to be well-versed in using these tools themselves, as well as knowing how to help customers use them.

How to Become a Hair Salon Receptionist

A hair salon receptionist career can be a great way to get your foot in the door of the beauty industry. As a receptionist, you’ll have the opportunity to learn about all aspects of the business and meet new people. You’ll also gain experience working with customers and solving problems.

To become a successful hair salon receptionist, it’s important to have good customer service skills and be able to multitask. You should also be comfortable using technology, such as email and social media.

Advancement Prospects

The best way to advance in this career is to get more education and training in the hair and beauty industry. There are many ways to do this, such as attending a cosmetology school or taking courses at a community college. As you gain more knowledge and experience, you will be able to move up to higher-level positions, such as hair stylist, salon manager, or even salon owner.

Hair Salon Receptionist Job Description Example

The first person our clients see when they walk into the salon is the receptionist. As the face of our business, it’s important that our receptionists are not only warm and welcoming, but also organized and efficient. We’re looking for a qualified candidate to fill this important role, someone who is able to juggle multiple tasks at once and always has a smile on their face. The ideal candidate will have experience in customer service and/or the hair industry. He or she will be responsible for greeting clients, scheduling appointments, answering phone calls, and handling payments.

Duties & Responsibilities

  • Answer all incoming calls in a professional and courteous manner, providing accurate information about the salon’s services, products, and pricing
  • Schedule appointments for clients, ensuring that all appointment times are confirmed prior to their arrival
  • Greet clients upon their arrival at the salon and ensure they are comfortable while waiting for their stylist
  • Maintain an up-to-date knowledge of the salon’s services and pricing, as well as any promotions or discounts that may be offered
  • Assist with stocking the reception area and keeping it clean and organized
  • Handle all payments for services rendered, including processing cash, checks, and credit card transactions
  • Balance the register at the end of each shift and prepare a deposit for the following day
  • Keep track of client records and update them as needed
  • Process gift certificate sales and redemptions
  • Monitor the supply of salon brochures and price lists, ordering more as needed
  • Help with general office duties as needed, such as filing, faxing, and scanning documents
  • Perform light janitorial duties as needed, such as sweeping and mopping floors

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven customer service experience in a retail or salon environment
  • Excellent communication skills, both written and verbal
  • Friendly and outgoing personality
  • Ability to work well under pressure and multitask
  • Strong organizational skills and attention to detail

Preferred Skills and Qualifications

  • Some college coursework or degree in related field
  • Previous experience working with a scheduling system
  • Familiarity with hair care products and services
  • Basic math skills for handling transactions
  • Bilingual


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