Career Development

What Does a Harkins Theatres Team Member Do?

Find out what a Harkins Theatres Team Member does, how to get this job, and what it takes to succeed as a Harkins Theatres Team Member.

Harkins Theatres is a movie theater chain with locations across the United States. They offer a wide variety of movies, from the latest blockbusters to classic favorites.

A Harkins Theatres team member is responsible for providing excellent customer service to guests. This includes greeting guests, taking tickets, helping guests find their seats, and answering any questions they may have. Team members may also be responsible for cleaning the theater, restocking concession stands, and helping with other tasks as needed.

Harkins Theatres Team Member Job Duties

A Harkins Theatres Team Member typically has a wide range of responsibilities, which can include:

  • Greet customers in a friendly and professional manner, providing excellent customer service
  • Assist guests with ticket purchases, concessions, and other services as needed
  • Ensure the theater is clean and presentable at all times, including sweeping, mopping, dusting, and restocking supplies
  • Operate cash registers accurately and efficiently to process payments for tickets and concession items
  • Monitor auditoriums throughout the day to ensure that guests are following safety protocols and enjoying their experience
  • Maintain accurate records of daily transactions and sales reports
  • Troubleshoot technical issues with audio/visual equipment and report any malfunctions to management
  • Follow company policies and procedures regarding security, health, and safety regulations
  • Respond to guest inquiries and complaints in a timely and courteous manner
  • Assist with special events and promotions as needed
  • Train new team members on proper operational procedures
  • Perform additional duties as assigned by management

Harkins Theatres Team Member Salary

The salary for a team member at Harkins Theatres is determined by a variety of factors, including the individual’s experience, the location of the theatre, and the hours worked. Other factors that may influence the salary include the individual’s performance, the theatre’s overall profitability, and the current market rate for similar positions. Harkins Theatres strives to provide competitive wages to its team members and to ensure that all employees are fairly compensated for their work.

  • Median Annual Salary: $30,129 ($14.49/hour)
  • Top 10% Annual Salary: $33,990 ($16.34/hour)

Harkins Theatres Team Member Job Requirements

Harkins Theatres is looking for team members to join their staff. To be considered for the position, applicants must have a high school diploma or equivalent. Previous customer service experience is preferred, but not required. Applicants must also be able to work flexible hours, including nights, weekends, and holidays.

In addition to the educational and experience requirements, applicants must also be able to pass a background check and drug test. Harkins Theatres also requires all team members to be at least 18 years of age. Finally, applicants must be able to stand for long periods of time and lift up to 50 pounds.

Harkins Theatres Team Member Skills

Harkins Theatres Team Member employees need the following skills in order to be successful:

Problem Solving: Problem solving skills can be useful for team members in the movie theater industry. For example, if a customer has a complaint about a movie playing in one of the theaters, the team member may need to help them find a solution. This could involve finding a new movie for the customer or offering them a refund.

Teamwork: Working as part of a team is an important skill for employees in the movie theater industry. You may work with other employees to sell tickets, clean the theater and prepare concessions. You may also work with other employees to ensure the safety of the theater’s patrons.

Time Management: Harkins Theatres team members often work in fast-paced environments, so it’s important for them to prioritize tasks and manage their time accordingly. For example, if a customer is waiting for their movie ticket, a team member should prioritize their task of finding the customer’s ticket over other tasks, such as cleaning.

Dependability: Dependability is the ability to be responsible and reliable. As a team member at a movie theater, you should be able to fulfill your duties and responsibilities on time and as expected. This is important because it ensures that the theater runs smoothly and that customers receive the service they expect.

Adaptability: The movie-going experience is constantly changing, and employees in the movie theater industry need to be adaptable to new technology, processes and procedures. The ability to adapt to change can help you learn new skills, develop new expertise and advance in your career.

Harkins Theatres Team Member Work Environment

Harkins Theatres team members work in a fast-paced, customer-oriented environment. Team members are expected to provide excellent customer service and maintain a clean and safe work environment. Team members typically work a 40-hour workweek, with shifts that may include evenings, weekends, and holidays. Overtime is occasionally required, especially during peak times such as the summer months. Team members must be able to work in a high-stress environment and handle customer complaints in a professional manner. Travel is not typically required, but team members may be asked to travel to other locations for training or special events.

Harkins Theatres Team Member Trends

Here are three trends influencing how Harkins Theatres Team Member employees work.

Higher Education

With the rise of technology, Harkins Theatres team members are increasingly encouraged to pursue higher education. This is important for the future of work because it allows team members to gain new skills and knowledge that can be applied in their current roles or help them move up within the company. Higher education also provides team members with a competitive edge when applying for other jobs outside of Harkins Theatres.

Higher education also helps team members stay abreast of industry trends and changes, which can help them better serve customers and provide more value to the organization. By investing in their employees’ education, Harkins Theatres is helping its team members become more successful and prepared for the future of work.

Work-Life Balance

Work-life balance is becoming increasingly important for Harkins Theatres team members. With the rise of remote work, flexible hours, and other options, employees are looking for ways to maintain a healthy balance between their professional and personal lives.

Harkins Theatres has implemented policies that allow team members to take time off when needed, as well as offering flexible scheduling options. This allows team members to have more control over their own schedules and better manage their workloads. Additionally, Harkins Theatres provides resources such as mental health support and wellness programs to help team members stay productive and healthy.

Diversity and Inclusion

Diversity and inclusion are becoming increasingly important in the workplace. Companies are recognizing that a diverse workforce is essential for success, as it brings different perspectives to the table and encourages creativity.

At Harkins Theatres, team members should be aware of this trend and strive to create an inclusive environment where everyone feels respected and valued. This means understanding how diversity can benefit the company, creating policies that promote fairness and equality, and providing training on unconscious bias. It also involves actively recruiting from underrepresented groups and making sure all employees have access to the same opportunities. By embracing diversity and inclusion, Harkins Theatres will be able to foster a more productive and innovative work culture.

Advancement Prospects

Team members at Harkins Theatres may be able to advance their careers by taking on additional responsibilities. For example, they may be able to move up to a supervisory role, such as a shift leader or assistant manager. They may also be able to move up to a managerial role, such as a theatre manager or district manager. In addition, team members may be able to move up to a corporate role, such as a marketing or operations specialist. Finally, team members may be able to move up to a higher-level corporate role, such as a regional manager or director of operations.

Interview Questions

Here are five common Harkins Theatres Team Member interview questions and answers.

1. Are you comfortable working with the public?

This question is an opportunity to show the interviewer that you are a friendly and outgoing person. Use your answer to highlight your customer service skills, communication abilities and ability to work in a team.

Example: “I have always been comfortable working with the public because I enjoy meeting new people. In my previous role as a barista, I learned how to make coffee for all types of customers. Some days were busier than others, so I had to learn how to multitask while still providing excellent customer service. I also worked at a movie theater where I interacted with customers on a daily basis. I am confident that I can handle any situation that comes up during my shift.”

2. Describe your experience dealing with difficult customers.

Harkins Theatres is a family-friendly movie theater, so the interviewer wants to make sure you can handle customers with different opinions and behaviors. Use your answer to show that you have experience dealing with difficult situations and how you handled them.

Example: “In my previous role as a server at a restaurant, I had a customer who was upset about their meal. They were yelling at me and other staff members in front of other customers. I remained calm and explained our policy on substitutions and refunds. I also apologized for any inconvenience they experienced. After explaining our policies, the customer calmed down and left the restaurant without further incident.”

3. What do you know about Harkins Theatres?

This question is a great way to test your knowledge of the company and its culture. It also allows you to show that you have done some research about the organization before coming in for an interview. When answering this question, it can be helpful to include information about Harkins Theatres’ history, locations or any other facts you know about the company.

Example: “I know that Harkins Theatres was founded by Jack Harkins in 1933 when he opened his first theater in Arizona. I also know that there are currently over 100 theaters across the country with more being built every year. I am excited to learn more about the company’s history and how I can help contribute to its success.”

4. Why would you like to work at Harkins Theatres?

This question helps the interviewer determine if you have a genuine interest in working for their company. It also allows them to learn more about your personality and how you feel about the job itself. When answering this question, it can be helpful to mention specific aspects of Harkins Theatres that appeal to you.

Example: “I would love to work at Harkins Theatres because I’ve always been impressed with the quality of service here. I remember going to movies as a child and being so excited when we got to go to Harkins instead of another theater. I think it’s great that you offer such an amazing movie-going experience.”

5. Do you have any experience using point of sale technology?

Harkins Theatres is a large company that operates multiple movie theaters. As such, they use point of sale technology to process transactions and keep track of inventory. Your answer should show the interviewer that you have experience using this type of software or other types of POS systems. If you do not have any experience with POS systems, you can talk about your ability to learn new technologies quickly.

Example: “I have worked in retail for five years now, so I am very familiar with how to use point of sale technology. In my last role as a cashier, I used a POS system every day to ring up customers’ purchases. I also had to enter all of our sales into the system at the end of each shift.”


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