Career Development

What Does a Head Of Operations Do?

Find out what a head of operations does, how to get this job, and what it takes to succeed as a head of operations.

The head of operations is a senior-level position within an organization. They are responsible for overseeing all operational aspects of the business, including planning and executing day-to-day activities related to production, distribution, and other core functions.

Heads of operations commonly report directly to the CEO or another executive leader. They may also have direct reports of their own who help them manage the various departments that fall under their purview.

Head Of Operations Job Duties

A head of operations typically has a wide range of responsibilities, which can include:

  • Ensuring that the organization operates efficiently by monitoring productivity levels and employee performance
  • Overseeing employee training and development in order to improve performance
  • Managing budgets and allocating funds to various departments within the organization
  • Developing and enforcing safety policies and procedures to minimize the risk of accidents on the job site
  • Conducting regular performance evaluations to identify areas where an employee can improve their performance
  • Coordinating with other departments to ensure that projects are completed on time and within budget
  • Managing a team of staff members who are responsible for different aspects of the organization’s operations
  • Communicating with stakeholders regarding project status and any issues that may arise during the course of a project’s life cycle
  • Presenting reports on operational activities to upper management

Head Of Operations Salary & Outlook

Head of operations salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $105,000 ($50.48/hour)
  • Top 10% Annual Salary: $275,000 ($132.21/hour)

The employment of head of operations is expected to grow at an average rate over the next decade.

Demand for these workers depends on the growth of their employers’ businesses. As companies expand, they will need more head of operations to oversee the work of other employees and ensure that products and services are produced efficiently.

Related: Head Of Operations Interview Questions and Answers

Head Of Operations Job Requirements

The following are some of the requirements that are often looked for in candidates for the position of head of operations:

Education: Employers typically require a minimum of a bachelor’s degree in a related field, such as business administration, management or supply chain management. Some employers may accept candidates with a high school diploma or equivalent along with relevant work experience.

Training & Experience: Most head of operations roles require at least five years of experience in a related role. Some employers may prefer candidates with 10 or more years of experience. On-the-job training is often minimal for this role, as most of the skills and knowledge required are learned through previous work experience.

Certifications & Licenses: Certifications allow professionals to prove their qualifications to current and future employers. Head of operations candidates can earn certifications to gain more theoretical knowledge of their responsibilities, test their professional skills and further advance their career.

Head Of Operations Skills

Heads of operations need the following skills in order to be successful:

Leadership: Leadership skills are another important aspect of being a head of operations. You may be in charge of a team of operations staff, so it’s important to be able to lead them effectively. Leadership involves being able to motivate your team, delegate tasks and inspire your team to work hard.

Communication: Communication is the act of conveying information to others. As a head of operations, you may need to communicate with employees, customers, suppliers and other stakeholders. Effective communication can help you build trust with others and encourage collaboration. You can use communication skills in both verbal and written forms.

Problem-solving: Problem-solving skills allow you to identify issues, develop solutions and implement them. As a head of operations, you may be responsible for resolving issues that arise in the workplace. For example, if a machine breaks down, you may need to find a replacement and ensure that the company continues to operate smoothly.

Critical thinking: Critical thinking is the ability to analyze a situation and make a decision based on the information you have. As a head of operations, you may need to make important decisions about company policy or how to handle a crisis. Having strong critical thinking skills can help you make the best decision for your company.

Organization: Organization is the ability to plan and execute tasks in a logical order. As a head of operations, you may be responsible for planning and organizing the daily operations of your company. This includes assigning tasks to employees, delegating responsibilities and maintaining a schedule. Being able to organize your work and the work of others is an important skill for a head of operations.

Head Of Operations Work Environment

The head of operations is responsible for the day-to-day running of a company or organization. They oversee the work of other managers and staff, and ensure that all departments are working efficiently and effectively. The head of operations usually works in an office, but may also spend time in other parts of the company, such as the factory floor or the sales department. They typically work long hours, and may be on call 24 hours a day in case of emergencies. The job is very demanding and can be stressful, but it is also very rewarding.

Head Of Operations Trends

Here are three trends influencing how head of operations work. Head of operations will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Automation

The growth of automation is a trend that is quickly changing the workforce as we know it. As machines become more sophisticated, they are able to do tasks that were once thought to be too complex for them. This has led to an increased use of automation in many industries, including manufacturing, shipping, and logistics.

As head of operations, you need to be aware of this trend and prepare your team for the changes that are coming. This may include training them on how to work with machines or developing new systems that can be automated.

A Greater Focus on Quality Control

As businesses continue to focus on quality control, they are placing greater emphasis on the role of the head of operations. This means that those who are in charge of overseeing production and ensuring that products meet the company’s standards will be in high demand.

Those who are successful in this field will need to be able to manage a team and ensure that all products meet the highest standards. They will also need to be able to communicate effectively with other departments, such as marketing and sales, in order to get feedback on products before they go to market.

More Collaboration Between Functions

In recent years, there has been a growing trend towards collaboration between different functions within a company. This is due to the fact that teams are now more interdependent than ever before, which makes it essential for them to work together to achieve common goals.

As head of operations, you will need to be able to facilitate this type of collaboration in order to ensure that your team is working together effectively. This may involve setting up meetings between different teams, or creating opportunities for them to work together on projects.

How to Become a Head of Operations

A head of operations career can be a great way to advance your career. As the head of operations, you’ll have the opportunity to lead and manage a team of professionals in various areas of business. You’ll also be responsible for overseeing all aspects of the operation of a company, including planning, organizing, and directing its activities.

To become a head of operations, you’ll need to have a strong background in business administration and management. You should also have experience leading teams and managing complex projects. Additionally, it’s important that you have a good understanding of the industry in which you work.

Advancement Prospects

There are many ways to advance your career as a Head of Operations. One way is to move up within your current organization. As you gain experience and demonstrate your abilities, you may be promoted to a higher-level position, such as Vice President of Operations or Chief Operating Officer.

Another way to advance your career is to move to a different organization. This can be done by either switching to a different company or by taking on a new role within your industry. For example, you might move from a small company to a larger one, or from a manufacturing company to a company that provides services.

You can also advance your career by expanding your skills and knowledge. This can be done by taking on new responsibilities, pursuing additional education or training, or both. As you broaden your skills and knowledge, you will become more valuable to your organization and will be better positioned for advancement.

Head Of Operations Job Description Example

At [CompanyX], we’re looking for a Head of Operations to lead and oversee all aspects of our company’s operations, including production, distribution, sales, marketing, and customer service. The ideal candidate will have experience managing a team of professionals in a fast-paced environment and be able to think strategically to identify opportunities for improvement. They will be responsible for developing and implementing operational plans, as well as ensuring that our company’s operations are efficient and effective. Additionally, the Head of Operations will be responsible for managing our company’s budget and ensuring that we are meeting our financial targets.

Duties & Responsibilities

  • Develop and implement operational plans that are aligned with the company’s strategic objectives
  • Oversee all aspects of the company’s operations, including but not limited to production, logistics, customer service, and human resources
  • Ensure that all departments within the company are functioning efficiently and effectively
  • Establish and maintain relationships with key stakeholders, both internally and externally
  • Monitor and report on KPIs and other performance indicators to identify areas of improvement
  • Develop and implement strategies to improve efficiency and productivity across all departments
  • Manage and motivate team members to achieve their best results
  • Handle escalated issues and complaints in a professional and timely manner
  • Identify and resolve any bottlenecks or issues that may impact the company’s operations
  • Stay up-to-date on industry trends and developments, and make recommendations on how the company can improve its operations
  • Prepare and present reports on the company’s operations to upper management
  • Perform any other duties as assigned

Required Skills and Qualifications

  • Bachelor’s degree in business, engineering, or related field
  • 10+ years experience in an operations management role
  • Proven track record of successful process improvement and implementation
  • Strong understanding of financial analysis and budgeting
  • Excellent communication, interpersonal, and leadership skills
  • Ability to think strategically and provide direction for complex projects

Preferred Skills and Qualifications

  • MBA or other advanced degree
  • Experience in Lean Six Sigma or other process improvement methodology
  • Working knowledge of ERP systems
  • Project management certification
  • Familiarity with international standards and regulations (ISO, etc.)


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