Healthcare Customer Service Representative Resume Example & Writing Guide
Use this Healthcare Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Healthcare customer service representatives are the first point of contact for healthcare providers when it comes to interacting with patients and their families. These professionals are tasked with handling a wide range of inquiries from patients and families, from scheduling appointments to fielding insurance questions to explaining treatment options.
Because healthcare is such a complex industry with so many moving pieces, a great customer service representative can make all the difference for a practice or hospital. A great healthcare CSR is friendly, knowledgeable, and efficient—able to confidently answer questions and resolve issues with ease. They’re also highly organized and able to prioritize tasks effectively.
If you’re looking for a new job in healthcare customer service, here are some tips and an example resume to help you write a healthcare customer service resume that hiring managers will love.
How to Write a Healthcare Customer Service Representative Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say you “provided customer service for 20+ patients daily, resulting in a 98% satisfaction rate.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable result (98% satisfaction rate).
Identify and Include Relevant Keywords
When you apply for a healthcare customer service role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for keywords related to the job, like “patient care” or “medical terminology” in order to determine whether your skills are a match. If you don’t have enough of the right terms on your resume, the ATS might discard your application.
To make sure your resume makes it past the ATS and into the hands of a recruiter, use this list of common healthcare customer service keywords as a starting point:
- Healthcare
- Customer Service
- Teamwork
- Time Management
- Healthcare Management
- Microsoft Access
- Public Speaking
- Communication
- Social Media
- Customer Satisfaction
- Customer Experience
- Coaching
- Hospitals
- Leadership
- Phone Etiquette
- Critical Thinking
- Research
- Phone System
- Team Leadership
- Customer-focused Service
- Phone Handling
- Contact Centers
- Problem Solving
- Data Entry
- Banking
- Management
- Sales
- Negotiation
- Strategic Planning
- Marketing
Showcase Your Technical Skills
Healthcare customer service representatives need to be proficient in a variety of software programs and systems in order to do their jobs effectively. This might include familiarity with customer relationship management (CRM) software, healthcare-specific software programs, and telecommunication systems. Additionally, many healthcare organizations are now using social media platforms to communicate with patients and customers, so representatives who are familiar with these platforms will be better equipped to take advantage of this growing trend.