Healthcare Customer Service Representative Resume Example & Writing Guide

Use this Healthcare Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Healthcare customer service representatives are the first point of contact for healthcare providers when it comes to interacting with patients and their families. These professionals are tasked with handling a wide range of inquiries from patients and families, from scheduling appointments to fielding insurance questions to explaining treatment options.

Because healthcare is such a complex industry with so many moving pieces, a great customer service representative can make all the difference for a practice or hospital. A great healthcare CSR is friendly, knowledgeable, and efficient—able to confidently answer questions and resolve issues with ease. They’re also highly organized and able to prioritize tasks effectively.

If you’re looking for a new job in healthcare customer service, here are some tips and an example resume to help you write a healthcare customer service resume that hiring managers will love.

James Smith
Houston, TX | (123) 456-7891 | [email protected]

Driven healthcare customer service representative with five years of experience in the field. Proven track record of providing compassionate support and solutions to patients and their families. Skilled at navigating insurance companies and government programs. Eager to use skills and experience to make a difference in the lives of others.

Houston Community College Jun '10
A.A.S. in Business Administration
Company A, Healthcare Customer Service Representative Jan '17 – Current
  • Provided customer service and technical support for healthcare organizations by phone or email to ensure the proper use of medical devices, equipment, software, and services.
  • Assisted customers with product selection based on their needs and assisted in troubleshooting issues related to products and services.
  • Researched solutions to complex problems using available resources such as knowledge base articles, vendor contacts, etc., and provided information regarding warranty coverage when applicable.
  • Documented all interactions with customers including details about the issue(s) encountered, actions taken to resolve the problem, outcomes/results achieved, follow-up required if any, etc., in accordance with company procedures.
  • Maintained a professional demeanor at all times while dealing with customers over the phone or via email and followed up within specified timeframes depending on urgency of situation per company guidelines.
Company B, Healthcare Customer Service Representative Jan '12 – Dec '16
  • Answered incoming calls and emails from patients, families and caregivers to address questions or concerns about insurance coverage
  • Provided information on prescription drug benefits, including mail-order programs and preferred pharmacy networks
  • Scheduled appointments for laboratory tests, radiology exams and specialty consultations as needed
  • Maintained a high level of customer service by resolving issues in person whenever possible
  • Ensured that all patient records were kept confidential at all times
Company C, Customer Service Representative Jan '09 – Dec '11
  • Acted as the first point of contact for customers and provided them with assistance and information pertaining to the company’s products and services.
  • Responded to customer inquiries and handled customer complaints in a professional and timely manner.
  • Escalated customer issues to supervisors when necessary.
  • Certified Healthcare Customer Service Representative
  • Certified Medical Coder
  • Certified Billing and Coding Specialist

Industry Knowledge: HIPAA, EMR, ICD-10, CPT, ICD-9, CMS 1500, Medicare, Medicaid, CPT-4, E&M, ICD-10-CM
Technical Skills: Microsoft Office Suite, Typing, Google Drive
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Healthcare Customer Service Representative Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “provided customer service,” you could say you “provided customer service for 20+ patients daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable result (98% satisfaction rate).

Identify and Include Relevant Keywords

When you apply for a healthcare customer service role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for keywords related to the job, like “patient care” or “medical terminology” in order to determine whether your skills are a match. If you don’t have enough of the right terms on your resume, the ATS might discard your application.

To make sure your resume makes it past the ATS and into the hands of a recruiter, use this list of common healthcare customer service keywords as a starting point:

  • Healthcare
  • Customer Service
  • Teamwork
  • Time Management
  • Healthcare Management
  • Microsoft Access
  • Public Speaking
  • Communication
  • Social Media
  • Customer Satisfaction
  • Customer Experience
  • Coaching
  • Hospitals
  • Leadership
  • Phone Etiquette
  • Critical Thinking
  • Research
  • Phone System
  • Team Leadership
  • Customer-focused Service
  • Phone Handling
  • Contact Centers
  • Problem Solving
  • Data Entry
  • Banking
  • Management
  • Sales
  • Negotiation
  • Strategic Planning
  • Marketing

Showcase Your Technical Skills

Healthcare customer service representatives need to be proficient in a variety of software programs and systems in order to do their jobs effectively. This might include familiarity with customer relationship management (CRM) software, healthcare-specific software programs, and telecommunication systems. Additionally, many healthcare organizations are now using social media platforms to communicate with patients and customers, so representatives who are familiar with these platforms will be better equipped to take advantage of this growing trend.


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