Healthcare Operations Manager Resume Example & Writing Guide

Use this Healthcare Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Healthcare operations managers oversee the day-to-day operations of a healthcare facility—everything from patient care to insurance billing to facility maintenance. They work closely with the leadership team to develop goals and strategies that will help the organization thrive. And they’re responsible for making sure those plans are executed.

If you love working in the healthcare space and want to get in on the ground floor of an exciting new venture, consider writing a great healthcare operations manager resume that will get you noticed by recruiters.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned healthcare operations manager with over 10 years of experience in the industry. Proven track record in successfully leading and managing all aspects of hospital operations, including patient care, staff management, and budgeting/financials.

Rush University Jun '10
Governors State University Jun '06
Company A, Healthcare Operations Manager Jan '17 – Current
  • Managed the operations of a healthcare facility, including budgeting and forecasting for the department.
  • Oversaw all aspects of clinical staff scheduling to ensure appropriate coverage at all times during the day.
  • Developed and implemented strategies to improve operational efficiency in order to reduce costs while maintaining quality patient care.
  • Assisted with development of annual operating budgets for each department within the organization as well as long-term strategic planning initiatives.
  • Provided leadership and mentorship to direct reports by providing feedback on performance, recognizing accomplishments, and addressing issues when necessary.
Company B, Healthcare Operations Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new scheduling system that reduced average appointment wait times by 25%
  • Conducted regular site inspections and implemented process improvements to reduce waste, cut costs and improve patient satisfaction
  • Managed all aspects of the facility’s budget, including payroll, supplies and maintenance expenses
  • Implemented an employee recognition program that increased staff retention rates by 10% over 2 years
  • Reduced overtime labor costs by implementing a more efficient staffing schedule for nurses’ aides
Company C, Healthcare Administrator Jan '09 – Dec '11
  • Directed the daily operations of a healthcare facility with over 500 employees and an annual budget of $50 million.
  • Developed and implemented policies and procedures to ensure compliance with state and federal regulations.
  • Conducted regular meetings with department heads to ensure that all departments were functioning efficiently and effectively.
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Healthcare Facility Manager (CHFM)
  • Certified Professional in Patient Safety (CPPS)

Industry Knowledge: Customer Service, Social Services, Medical Billing, Medical Coding, Medical Transcription
Technical Skills: Microsoft Office Suite, Google Drive, Google Docs, Gmail, Microsoft Outlook, Salesforce
Soft Skills: Leadership, Problem Solving, Time Management, Multi-Tasking, Organization, Leadership, Teamwork

How to Write a Healthcare Operations Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.

For example, rather than saying you “managed staff,” you could say that you “increased staff productivity by 15% while reducing turnover by 50% in first year.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And that’s what hiring managers want to see!

Identify and Include Relevant Keywords

When you apply for a healthcare operations manager role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. The ATS will look for keywords related to the job, like “operations” or “administration,” as well as industry-specific terms like “patient care” or “medical records.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of common healthcare operations manager keywords as a starting point to help you optimize your resume:

  • Healthcare Management
  • Healthcare
  • Operations Management
  • Healthcare Information Technology (HIT)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Managed Care
  • Healthcare Consulting
  • Patient Safety
  • Medicare
  • Hospitals
  • Nursing
  • Electronic Medical Record (EMR)
  • Healthcare Reform
  • Customer Service
  • Project Management
  • Clinical Research
  • Health Policy
  • Staff Development
  • Teaching
  • Leadership
  • Change Management
  • Program Management
  • Microsoft Access
  • Budgeting
  • Management
  • Team Leadership
  • Operations
  • Business Strategy
  • Team Building
  • Marketing

Showcase Your Technical Skills

As a healthcare operations manager, you will be responsible for overseeing the day-to-day operations of a healthcare facility. In order to do this effectively, you will need to be proficient in the use of various software programs and systems.

Some of the most commonly used programs in healthcare operations are electronic health records (EHR) systems, hospital management systems, and patient scheduling systems. You will also need to be familiar with other programs, such as Microsoft Office Suite, in order to create reports and presentations.


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