20 HealthEquity Inc. Interview Questions and Answers

HealthEquity is a company that provides health savings accounts (HSAs) and other financial products to help people save for healthcare expenses. HealthEquity has over four million members and more than $7 billion in assets under management.

If you’re interviewing for a job at HealthEquity, you can expect to be asked a variety of questions about your experience, qualifications, and knowledge of the healthcare industry. To help you prepare, we’ve gathered a list of sample HealthEquity interview questions and answers.

HealthEquity Inc. Interview Process

The interview process at HealthEquity Inc. can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, you may be interviewed by a panel of individuals. The interviews are generally conversational and focus on your experience and skillset.

1. Do you have any experience with data entry?

This question is a great way to determine if you have the skills necessary for this role. If you do, share an example of how you used data entry in your previous job. If you don’t have experience with data entry, explain what other computer-related tasks you’ve done and why they’re important.

Example: “I have worked as a medical transcriptionist for five years now. In my last position, I was responsible for transcribing patient notes into electronic documents that could be stored digitally. This helped me develop my typing speed and accuracy while also ensuring all information was accurate.”

2. What is your experience working in a call center environment?

Working in a call center can be challenging, especially when you’re trying to help customers who are frustrated. Employers ask this question to make sure you have the experience needed to work in their call center and that you know how to handle difficult situations. In your answer, share what skills helped you succeed in a call center environment.

Example: “I worked in a call center for three years while I was going to school. The company I worked for provided customer service support for many different companies. While it could get hectic at times, I learned a lot about handling stressful situations and working with other people. I also developed my phone etiquette and communication skills during this time.”

3. How would you handle an angry customer?

This question can help interviewers assess your customer service skills. They may ask this to see how you would respond to a challenging situation and whether you have the ability to diffuse an angry person. In your answer, try to show that you are empathetic and willing to do what it takes to calm someone down.

Example: “I once had a patient who was upset because they were having trouble getting in touch with me after hours. I apologized for not responding sooner and explained that I was on call and unavailable until my shift started. The patient seemed satisfied with my response and said they understood. If I ever encountered a similar situation at work, I would make sure to communicate clearly when I am available and when I am not.”

4. Are you comfortable explaining complex information to customers over the phone?

This question can help the interviewer determine if you have experience working with customers who may not understand complex medical information. Use examples from your previous work to show that you are capable of explaining complicated concepts and helping customers make informed decisions about their health care.

Example: “In my last position, I often had to explain complex medical terms to patients over the phone. I found this challenging at first, but after a few months, I became more comfortable talking to patients on the phone. Now, I find it easy to explain complex medical terminology and answer questions about how different medications interact with each other.”

5. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer. Employers ask this question because they want to know what your strengths are as well as any areas you can improve on. When answering this question, try to focus on your strengths while also mentioning one or two weaknesses that you’re actively working on improving.

Example: “I believe my greatest strength is my ability to work well under pressure. I am always willing to take on more tasks when needed and have never missed a deadline at previous jobs. My weakness would be my attention to detail. While I do my best to proofread all of my work, sometimes mistakes slip through the cracks. To help remedy this, I make sure to read over my work multiple times before submitting it.”

6. Can you tell me about a time when you had to solve a problem that was not straightforward, how did you approach it?

This question is a great way to assess problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue and what your final solution was.

Example: “At my previous job, I had a patient who came in with a lot of health concerns. They were having trouble managing their medications because they would forget when they needed to take them or sometimes even forgot that they had already taken one. I spoke with them about different options we could try to help manage their medication schedule. We decided on an app that would remind them when to take their medications and also track their progress. The patient loved the idea and started using the app right away.”

7. Why do you want to work at HealthEquity Inc.?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with HealthEquity Inc., or explain how you learned about the position and what attracted you to it.

Example: “I want to work at HealthEquity because I am passionate about helping people live healthier lives. When I was in college, I worked as an intern at a local hospital where I helped patients sign up for health savings accounts. This experience showed me that I enjoy working in this field, and I would love to continue doing so by joining your team.”

8. Describe for us your ideal workplace culture.

Employers ask this question to see if you would fit in with their company culture. When answering, think about what your ideal workplace is like and how it compares to the one you’re interviewing for. If there are many similarities, that’s a good sign. If not, explain why you’d be willing to adapt.

Example: “My ideal workplace culture is one where everyone gets along and supports each other. I want to work somewhere where people feel comfortable asking questions or admitting when they don’t know something. I also value transparency, so I hope my new employer has an open-door policy. I believe these things make employees more productive and happy.”

9. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your greatest strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them. When answering this question, be sure to focus on your strengths first.

Example: “My greatest strength is my ability to remain calm under pressure. I have worked with many patients who were upset or anxious, and I was able to help them feel more comfortable by remaining calm myself. My weakness would be that sometimes I am too laid-back when working with patients. I try to make up for it by being extra attentive to their needs.”

10. What is your experience managing a team?

This question can help the interviewer determine your leadership skills and how you interact with others. Use examples from previous work experiences to highlight your communication, problem-solving and decision-making skills.

Example: “In my current role as a nurse practitioner, I manage a team of five nurses who are responsible for patient care in the emergency room. In this position, I am responsible for delegating tasks to ensure that all patients receive quality care while maintaining efficiency. To do so, I hold weekly meetings with my staff to discuss their progress and address any concerns they may have.”

11. Have you ever worked in a fast-paced environment before?

This question can help interviewers understand how you might perform in a high-pressure work environment. When answering, it can be helpful to describe a time when you were able to adapt to a fast pace and complete your tasks on time.

Example: “In my previous role as a medical assistant, I was responsible for helping the doctor with patient care while also assisting nurses with their duties. This required me to multitask between different patients and assist multiple staff members at once. While this could have been overwhelming, I adapted quickly and learned to prioritize my tasks so that I could meet all of my deadlines.”

12. Tell me about a time where you were able to identify a problem and come up with a solution on your own.

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, it’s important to highlight your ability to think critically and come up with solutions on your own.

Example: “At my previous job, I noticed that our patient satisfaction scores were lower than they should be. After looking into the issue, I found out that we had several patients who weren’t receiving their medications within the appropriate time frame. I brought this information to my supervisor, and together, we came up with a solution. We hired more staff members to help with medication distribution so that we could ensure all of our patients received their medications on time.”

13. Tell me about a time when you had to deal with difficult coworkers or clients.

This question can help interviewers learn about your interpersonal skills and how you handle conflict. When answering this question, it can be helpful to mention a specific situation and what steps you took to resolve the issue or improve your relationship with that person.

Example: “At my previous job, I had a coworker who was very critical of my work. This made me feel like I wasn’t doing my job well enough, but when I talked to her about it, she said she just wanted to make sure we were providing our patients with the best care possible. After talking to her, I realized that she was actually quite supportive of me and helped me develop some new ideas for patient care.”

14. How do you rate yourself on computer skills from 1 to 10?

The interviewer may ask this question to gauge your computer skills and how you rate yourself. If you have a low rating, be honest about it and explain what you need help with. If you have a high rating, discuss the specific programs you use regularly and why they are easy for you to use.

Example: “I would give myself a 7 on my computer skills. I am comfortable using Microsoft Word and Excel but still learning some of the more advanced features. I also know how to use Google Docs and Dropbox, which is helpful when collaborating with other team members.”

15. Which areas of service delivery management are you most interested in?

This question helps the interviewer determine your level of interest in working for HealthEquity Inc. and how you might fit into their organization. Your answer should reflect your passion for health care, customer service or business management.

Example: “I am most interested in developing a team that is passionate about providing excellent customer service to our members. I believe that happy customers are more likely to stay with us, which means we can spend less time on recruitment and more time focusing on member satisfaction. I also enjoy learning new technology so I can help my team implement solutions that improve efficiency and reduce costs.”

16. As a manager, what qualities would you look for in a new hire?

This question can help the interviewer determine your management style and how you would fit into their organization. When answering, it can be helpful to mention a specific quality that you admire in an employee and how it helped them succeed.

Example: “I believe one of the most important qualities for any new hire is a willingness to learn. I’ve seen many employees who are eager to take on more responsibilities and develop their skills. This eagerness to learn often leads to success as they work hard to meet expectations and gain experience. Another quality I look for is dependability. If someone is reliable, they’re likely to show up to work on time and complete tasks with minimal supervision.”

17. Give an example of a time when you had to meet tight deadlines.

This question can help interviewers understand how you handle pressure and time constraints. When answering, it can be helpful to describe a specific situation or example of when you had to meet tight deadlines and the steps you took to complete your work on time.

Example: “At my previous job, I was responsible for updating patient information in our database every day. This included entering new patient information, updating insurance information and adding any notes from doctors’ appointments. One week, I got sick with the flu and couldn’t enter any information into the system for five days. However, I still managed to get all of my work done by the end of the week. I did this by working ahead of schedule during the rest of the month so that I could make up for lost time.”

18. We want our managers to be willing to learn new things, can you give an example of a time when you learned something new?

This question can help the interviewer get a better idea of your willingness to learn and grow as an employee. When answering this question, it can be helpful to mention something you learned recently that helped you in your current or previous job.

Example: “I have always been interested in learning more about how technology can improve healthcare. Recently, I took a course on coding for health IT systems. This class has really helped me understand how our company’s software works and how I can use my knowledge of coding to make improvements within the company.”

19. What would you consider to be your biggest failure as a manager and why?

This question is designed to assess your ability to learn from mistakes and apply those lessons to future situations. When answering this question, it can be helpful to provide a specific example of a time you made a mistake as a manager and how you learned from that experience.

Example: “In my last role, I was responsible for managing the budget for our department. One month, we had an unexpected expense come up, so I used some of our funds to cover it. Unfortunately, I didn’t realize that doing so would put us over our monthly budget limit. As a result, I lost my job because of that mistake. After that happened, I enrolled in a financial management course where I learned more about budgeting and accounting. Now, I’m much better at tracking expenses and making sure we stay within our limits.”

20. What kind of responsibilities does a service delivery manager have?

This question is a great way to show your knowledge of the role you’re applying for. It’s also an opportunity to highlight any experience you have in this position.

Example: “A service delivery manager has many responsibilities, including ensuring that all customer queries are answered within 24 hours and that all complaints are resolved as quickly as possible. They also need to ensure that their team members are well-trained and able to handle customer issues on their own. Finally, they should be constantly monitoring the company’s performance metrics to make sure customers are receiving high-quality service.”