Career Development

What Does a Hertz Assistant Branch Manager Do?

Find out what a Hertz Assistant Branch Manager does, how to get this job, and what it takes to succeed as a Hertz Assistant Branch Manager.

Hertz is a global car rental company that provides rental services to customers in more than 150 countries. Hertz has a wide range of vehicles available for rent, from economy cars to luxury vehicles.

An Assistant Branch Manager at Hertz is responsible for helping the Branch Manager manage the day-to-day operations of the rental location. This includes overseeing customer service, managing staff, and ensuring that the rental location is running smoothly and efficiently. The Assistant Branch Manager also assists with marketing and sales initiatives, as well as helping to ensure that the rental location is compliant with all applicable laws and regulations.

Hertz Assistant Branch Manager Job Duties

A Hertz Assistant Branch Manager typically has a wide range of responsibilities, which can include:

  • Lead a team of employees to ensure the highest level of customer service and satisfaction
  • Monitor daily operations, ensuring that all policies and procedures are followed
  • Assist in developing and implementing strategies for increasing sales and profitability
  • Train and develop staff on product knowledge, customer service, and operational processes
  • Ensure compliance with company standards and regulations
  • Manage inventory levels and order supplies as needed
  • Maintain accurate records of rental transactions and other data
  • Resolve customer complaints and inquiries in a timely manner
  • Develop and implement marketing plans to increase brand awareness
  • Analyze financial reports and make recommendations for improvement
  • Participate in local community events to promote Hertz services
  • Oversee vehicle maintenance and repair activities

Hertz Assistant Branch Manager Salary

The salary for an Assistant Branch Manager at Hertz is determined by a variety of factors. These include the individual’s experience and qualifications, the size and location of the branch, the company’s budget and the current market rate for the position. Additionally, Hertz may consider the individual’s performance, the complexity of the role and the level of responsibility associated with the job.

  • Median Annual Salary: $67,666 ($32.53/hour)
  • Top 10% Annual Salary: $82,950 ($39.88/hour)

Hertz Assistant Branch Manager Job Requirements

To be considered for the position of Assistant Branch Manager at Hertz, applicants must have a minimum of two years of experience in a supervisory role in the rental car industry. Additionally, applicants must have a valid driver’s license and a clean driving record. A college degree in business or a related field is preferred, but not required. The successful candidate must also have excellent customer service and communication skills, as well as the ability to work in a fast-paced environment. Additionally, the candidate must be able to work independently and as part of a team.

Hertz Assistant Branch Manager Skills

Hertz Assistant Branch Manager employees need the following skills in order to be successful:

Accounting Experience: Accounting skills are a valuable asset for assistant branch managers. They use accounting skills to manage the finances of their branch, including tracking revenue and expenses, paying employees and maintaining accurate records. Accounting experience can also help assistant branch managers understand the financial aspects of the business and how to make decisions that benefit the company.

Coaching and Mentoring: Assistant branch managers often work with new employees, so they may need to provide guidance and training to new hires. As an assistant branch manager, you may be responsible for training new employees and ensuring they have the skills they need to succeed. You may also be responsible for coaching and mentoring employees who are looking to advance in their careers.

Customer Service: Customer service skills allow you to interact with customers in a friendly and helpful manner. As an assistant branch manager, you may be responsible for greeting customers, answering questions and resolving issues. Your customer service skills can help you develop a positive reputation for your company and encourage customers to return.

Sales Management: As an assistant branch manager, you may be responsible for managing the sales goals of your team. This can include training your team on sales techniques, providing feedback on their sales performance and motivating them to achieve their goals. Hertz assistant branch managers who are skilled sales managers can help their team members develop their sales skills and increase their sales performance.

Team Building & Training: As an assistant branch manager, you may be responsible for training new employees and leading team-building activities. This can include developing training programs, conducting training sessions and evaluating the effectiveness of the training. You may also be responsible for creating a positive work environment where employees feel comfortable and supported.

Hertz Assistant Branch Manager Work Environment

Hertz Assistant Branch Managers work in a fast-paced, customer-oriented environment. They are responsible for managing the daily operations of a Hertz rental car branch, including customer service, sales, and administrative tasks. They typically work 40 hours per week, but may be required to work additional hours to meet customer needs. They may also be required to travel to other branches or attend meetings and conferences. Hertz Assistant Branch Managers must be able to handle a high level of stress and multitask in order to meet customer needs and ensure the branch runs smoothly. They must also be able to work independently and make decisions quickly.

Hertz Assistant Branch Manager Trends

Here are three trends influencing how Hertz Assistant Branch Manager employees work.

Branch Security

As Hertz Assistant Branch Managers, it is important to understand the emerging trend of branch security. With the rise in cybercrime and data breaches, it is essential for businesses to protect their customers’ information and assets.

Branch security involves implementing measures such as access control systems, CCTV cameras, and alarm systems to ensure that only authorized personnel can enter the premises. Additionally, managers should also be aware of the latest technologies available to help them monitor activity within the branch. This includes using analytics software to detect suspicious behavior or unauthorized access attempts. By understanding these trends, Hertz Assistant Branch Managers can better protect their branches from potential threats.

Digital Banking Technology

Digital banking technology is revolutionizing the way Hertz Assistant Branch Managers manage their branches. Digital banking technology allows for faster, more secure transactions and improved customer service. It also enables managers to access real-time data on customer accounts, allowing them to make informed decisions quickly.

Digital banking technology also provides a platform for customers to interact with their bank in new ways. Customers can now use mobile apps to check balances, transfer funds, and pay bills without ever having to visit a branch. This makes it easier for customers to stay connected to their finances and gives Hertz Assistant Branch Managers an opportunity to provide better customer service.

Financial Literacy

Financial literacy is becoming increasingly important for Hertz Assistant Branch Managers. With the rise of digital banking, it’s essential that they understand how to manage their finances and make sound financial decisions. This includes understanding budgeting, credit scores, debt management, investments, taxes, and more.

Financial literacy also helps Hertz Assistant Branch Managers better understand their customers’ needs and provide them with the best advice. They need to be able to explain complex financial concepts in a way that is easy to understand and help customers make informed decisions about their money. Financial literacy will help Hertz Assistant Branch Managers build trust with their customers and ensure that they are providing the best service possible.

Advancement Prospects

Hertz assistant branch managers can advance their careers by taking on additional responsibilities and demonstrating their ability to handle them. They may be promoted to branch manager, or they may move into a regional or corporate role. Hertz assistant branch managers may also choose to pursue a career in sales or customer service, or they may move into a related field such as automotive repair or fleet management.

Interview Questions

Here are five common Hertz Assistant Branch Manager interview questions and answers.

1. Describe your experience with managing people.

This question can help the interviewer understand your leadership skills and how you’ve used them in previous roles. When answering this question, it can be helpful to describe a time when you helped someone develop their skills or encouraged others to work together as a team.

Example: “In my last position, I was responsible for managing two other employees who were new to the company. My goal was to make sure they felt comfortable with their jobs while also helping them learn more about our processes. To do this, I scheduled weekly meetings where we discussed any questions they had and talked about ways to improve their performance. After three months, both employees were performing at an expert level.”

2. How well are you able to work on your own?

This question can help the interviewer determine how independent you are and whether you need a lot of supervision. Your answer should show that you’re able to work independently, but also collaborate with others when necessary.

Example: “I am very comfortable working on my own. However, I find it helpful to have regular check-ins with my manager so they know what’s going well in my department and where I might need some guidance or support. In my last role as an assistant branch manager, I scheduled weekly meetings with my manager to discuss our goals for the week, any challenges we were facing and how we could overcome them.”

3. What would you do if a customer was unhappy with their rental?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and make the customer happy. In your answer, explain what steps you would take to resolve the issue and ensure the customer is satisfied with their rental experience.

Example: “If a customer was unhappy with their rental, I would first apologize for any inconvenience they experienced. Then, I would try to find out exactly why they were dissatisfied so that I could address their concerns. If it was something I could fix, such as an under-filled gas tank or a dirty car, I would immediately rectify the situation. If there was nothing I could do about the problem, I would offer them a discount on their next rental.”

4. What is your experience with handling money and operating a cash register?

This question can help the interviewer determine your experience with handling cash and money. It can also show them how you handle responsibility, which is an important skill for this position. When answering this question, it can be helpful to mention any certifications or training you have that relate to operating a cash register or handling money.

Example: “I’ve worked as a cashier in several different retail stores throughout my career. I am currently working as a cashier at Target where I use a computerized cash register to ring up customers’ purchases. I also completed a course on how to operate a cash register when I first started working there.”

5. Why do you want to work at Hertz?

This question can help the interviewer determine your interest in working for Hertz. They may ask this to see if you have done any research on the company and what attracted you to apply. When preparing for this interview, read through the job description and highlight the skills and qualifications that match your own experience. Use these details to explain why you are a good fit for this role.

Example: “I am excited about this opportunity because I think Hertz is an innovative company with a strong reputation. I was impressed by the mission statement of providing excellent customer service and making sure customers leave happy. I also like how the company offers training programs for employees to grow their skills and advance within the organization.”

Previous

What Does a Cracker Barrel Hostess Do?

Back to Career Development
Next

What Does a Capital One Software Engineer Do?