What Does a Hilti North America Account Manager Do?

Hilti North America is a leading provider of tools, technology, and services for the construction and building industries. They offer a wide range of products and services, from power tools and fasteners to software and engineering services.

An Account Manager at Hilti North America is responsible for managing customer relationships and developing new business opportunities. They work closely with customers to understand their needs and provide solutions that meet their requirements. Account Managers also work with internal teams to ensure customer satisfaction and develop strategies to increase sales. They must have excellent communication and interpersonal skills in order to effectively manage customer relationships.

Hilti North America Account Manager Job Duties

A Hilti North America Account Manager typically has a wide range of responsibilities, which can include:

• Develop and maintain relationships with existing customers, while also identifying new business opportunities
• Utilize a consultative sales approach to understand customer needs and provide solutions that meet their requirements
• Develop and execute account plans for assigned accounts, including strategies for growth and retention
• Monitor market trends and competitive activities in order to identify potential opportunities
• Prepare and present proposals to customers, negotiating terms and conditions as needed
• Manage the entire sales process from lead generation through close of sale
• Track and report on key performance indicators (KPIs) such as sales volume, revenue, and profitability
• Provide timely feedback to internal stakeholders regarding customer needs and preferences
• Maintain accurate records of all sales activities and customer interactions
• Collaborate with other departments to ensure customer satisfaction and successful delivery of products and services
• Participate in trade shows and industry events to promote Hilti North America’s products and services
• Stay up-to-date on product knowledge and technical specifications

Hilti North America Account Manager Salary

The salary for an Account Manager at Hilti North America is determined by a variety of factors, such as the level of experience and qualifications of the individual, the size and scope of the role, and the company’s budget. Additionally, the salary may be influenced by the current market rate for similar positions, the local cost of living, and the company’s overall financial health.

• Median Annual Salary: $133,800 ($64.33/hour)
• Top 10% Annual Salary: $183,700 ($88.32/hour)

Hilti North America Account Manager Job Requirements

To be hired as an Account Manager at Hilti North America, applicants must have a Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, account management, or customer service is preferred. Applicants must also have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. Additionally, applicants must be able to travel up to 25% of the time. A valid driver’s license and reliable transportation are also required. Hilti North America also requires applicants to pass a background check and drug test prior to being hired.

Hilti North America Account Manager Skills

Hilti North America Account Manager employees need the following skills in order to be successful:

Time Management: Time management skills allow you to prioritize your tasks and complete them within a certain time frame. As an account manager, you may have many responsibilities, including managing multiple accounts, preparing proposals, attending meetings and completing sales reports. Having strong time management skills can help you complete your tasks on time and ensure you meet your company’s expectations.

Marketing: Marketing skills can help you develop strategies to promote Hilti’s products and services. You can use marketing skills to create advertisements, develop marketing campaigns and analyze the success of marketing strategies. Marketing skills can also help you identify customer needs and develop strategies to meet those needs.

Presentation Skills: Presentation skills are the ability to communicate ideas and information to others. This skill is important for account managers because they often present information about Hilti products and services to clients. Presentation skills can also help you communicate with clients and other Hilti employees.

Sales: Sales skills are an important aspect of a career in account management. As an account manager, you may be responsible for managing a company’s sales goals. This means you may need to develop strategies to help your team meet or exceed their sales goals. You may also be responsible for managing the sales team and providing them with guidance and feedback.

Negotiation: Negotiation is the ability to persuade others to agree with your ideas. As an account manager, you may negotiate with clients to secure contracts or convince them to try new products. You may also negotiate with suppliers to secure better prices for your company.

Hilti North America Account Manager Work Environment

Hilti North America Account Managers work in a fast-paced, customer-focused environment. They are responsible for managing customer relationships, developing sales strategies, and providing technical support. Account Managers typically work 40 hours per week, but may be required to work additional hours to meet customer needs. They may also be required to travel to customer sites to provide on-site support. Account Managers must be able to handle multiple tasks and prioritize their workloads. They must also be able to work under pressure and meet tight deadlines.

Hilti North America Account Manager Trends

Here are three trends influencing how Hilti North America Account Manager employees work.

Narrowing the Skills Gap

The skills gap is a growing concern for many industries, and Hilti North America Account Managers are no exception. As technology advances, the need for specialized knowledge increases, making it difficult to find qualified candidates with the right mix of technical and interpersonal skills.

To address this challenge, Hilti North America Account Managers must focus on developing their own skillset and staying up-to-date on industry trends. They should also look for ways to bridge the gap between traditional sales techniques and modern digital marketing strategies. By understanding the latest technologies and leveraging them in their work, they can ensure that they remain competitive in an ever-changing market.

The Era of Remote Work

The era of remote work has changed the way Hilti North America Account Managers do their job. With more people working from home, account managers must be able to effectively communicate with customers and colleagues remotely. This means having access to reliable technology, such as video conferencing tools, that allow for quick and easy communication.

Account managers also need to be comfortable using digital platforms to manage customer relationships. They must be able to use data-driven insights to identify opportunities and develop strategies to increase sales. Additionally, they must be able to leverage social media to build relationships with potential customers and stay up-to-date on industry trends.

Customer Success Is the New Marketing

Customer success is becoming an increasingly important part of the marketing mix for Hilti North America Account Managers. As customer expectations continue to rise, account managers must focus on delivering a personalized experience that meets customers’ needs and exceeds their expectations.

Account managers are now expected to be proactive in understanding customer needs and providing solutions that will help them succeed. This means leveraging data-driven insights to identify opportunities for improvement and developing strategies to ensure customer satisfaction. Additionally, account managers should strive to build relationships with customers by offering value-added services such as training, support, and advice. By focusing on customer success, account managers can create long-term loyalty and drive business growth.

Advancement Prospects

Account Managers at Hilti North America have the opportunity to advance their careers by taking on additional responsibilities and developing their skills. As Account Managers gain experience, they may be promoted to Senior Account Manager, Regional Account Manager, or National Account Manager. These positions involve more responsibility and higher salaries. Account Managers may also choose to pursue a career in sales management, where they can lead a team of sales representatives and manage larger accounts.

Interview Questions

Here are five common Hilti North America Account Manager interview questions and answers.

1. You need to be able to resolve customer issues quickly and independently. Would you say that’s one of your strengths?

This question is a great way to show the interviewer that you’re capable of working independently and resolving customer issues. When answering, it can be helpful to mention a specific time when you resolved an issue quickly and efficiently.

Example: “I would definitely say that my ability to resolve customer issues on my own is one of my greatest strengths. In my last role as an account manager for Hilti North America, I had a client who was having trouble with their software. They were unable to use any of its features, which made it difficult for them to complete projects. After troubleshooting the problem, I found out that they needed to update their system. Once I did so, they were able to use all of the software’s features again.”

2. Do you have any experience working in sales?

This question can help the interviewer determine if you have any experience working in a sales environment. If you do, they may ask you to describe your previous job duties and how they relate to this position. If you don’t have experience in sales, you can talk about other experiences that are similar, such as customer service or retail.

Example: “I worked as an assistant manager at a local electronics store for three years. My primary responsibility was helping customers find what they were looking for and answering their questions. I also helped my team members with inventory management and sales techniques.”

3. In general, people don’t like cold calls. How would you convince a customer to speak with you?

Cold calling is a common part of the sales process, and employers want to know that you can handle it. In your answer, show how you would convince someone to speak with you by explaining what value you could offer them.

Example: “I understand that cold calls are often unwelcome, so I always try to be as friendly as possible when making one. When speaking with someone who doesn’t seem interested in hearing from me, I explain why they should listen to me. For example, if I’m selling construction equipment, I tell them about my background working on construction sites. If I’m selling software, I talk about my experience using similar programs.”

4. Describe a time you worked with a team who wasn’t performing well. How did you help them improve?

This question can help the interviewer understand how you handle challenges and motivate others. Use your answer to highlight your leadership skills, communication abilities and problem-solving skills.

Example: “I once worked with a team of five people who weren’t performing well because they didn’t have clear goals or expectations. I met with each person individually to learn more about their career goals and what motivated them. Then, I created individualized performance plans for each employee that included measurable goals and objectives. The employees were excited to receive these plans and used them as motivation to perform better.”

5. What is an example of when you had to prioritize multiple projects, how did you handle it?

This question can help the interviewer understand how you manage multiple projects and your ability to prioritize tasks. Use examples from previous work experience that highlight your time management skills, organizational abilities and attention to detail.

Example: “In my last role as an Hilti North America account manager, I had three different clients with varying needs. One client needed a new piece of equipment for their factory while another wanted to upgrade their current software. The third client was looking to expand their operations into Canada. I met with each client individually to discuss their needs and expectations. Then, I created a timeline for each project based on budget, urgency and importance.”