Career Development

What Does a Hobby Lobby Department Head Do?

Find out what a Hobby Lobby Department Head does, how to get this job, and what it takes to succeed as a Hobby Lobby Department Head.

Hobby Lobby is a retail chain that specializes in arts and crafts supplies, home decor, and seasonal items. It has over 900 stores in the United States and is one of the largest privately owned companies in the country.

A Department Head at Hobby Lobby is responsible for overseeing the operations of a specific department within the store. This includes managing staff, ensuring customer satisfaction, and maintaining the department’s inventory. Department Heads must also be able to motivate their team and ensure that all tasks are completed in a timely manner. They must also be able to identify and resolve any issues that arise in the department.

Hobby Lobby Department Head Job Duties

A Hobby Lobby Department Head typically has a wide range of responsibilities, which can include:

  • Lead and motivate a team of associates to ensure the highest level of customer service is provided
  • Ensure that all departmental standards are met, including product presentation, replenishment, pricing accuracy, signage, and cleanliness
  • Monitor sales performance and adjust strategies as needed to maximize sales and profitability
  • Train and develop associates on company policies and procedures, product knowledge, and customer service skills
  • Maintain accurate inventory levels by monitoring stockroom activity and ordering merchandise as necessary
  • Develop and implement promotional plans to drive traffic and increase sales
  • Create and maintain an environment that encourages teamwork and collaboration among associates
  • Respond to customer inquiries in a timely manner, resolving any issues or complaints quickly and efficiently
  • Participate in store meetings and training sessions as required
  • Assist with recruiting, interviewing, and hiring new associates
  • Manage daily operations of the department, ensuring compliance with safety regulations and company policies
  • Provide feedback to management regarding associate performance, customer service, and operational issues

Hobby Lobby Department Head Salary

The salary for a Department Head at Hobby Lobby is determined by a variety of factors, including the size of the store, the level of responsibility, the amount of experience, and the current market rate for similar positions. Additionally, the company may also consider the individual’s qualifications, performance, and other relevant factors when determining the salary for this position.

  • Median Annual Salary: $52,434 ($25.21/hour)
  • Top 10% Annual Salary: $73,700 ($35.43/hour)

Hobby Lobby Department Head Job Requirements

To be considered for the Department Head position at Hobby Lobby, applicants must have a minimum of five years of retail management experience. A Bachelor’s degree in Business Administration or a related field is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to lead and motivate a team. Additionally, applicants must be able to work in a fast-paced environment and have the ability to make decisions quickly and effectively. Finally, applicants must be able to pass a background check and drug test.

Hobby Lobby Department Head Skills

Hobby Lobby Department Head employees need the following skills in order to be successful:

Customer Service: Customer service skills can help you supervise and train your team. You can use this skill to help your team understand the needs of customers and how to best meet them. You can also use customer service skills to train your team on how to handle customer complaints and how to resolve them.

Organizational Skills: Department heads are responsible for managing the day-to-day operations of their department. This includes managing multiple projects, ensuring that employees are completing their work and maintaining a clean and safe work environment. Department heads need to be able to prioritize tasks and organize their work to ensure that their department is running smoothly.

HR Policies & Procedures: Department heads are responsible for ensuring their team members are following company policies and procedures. This includes knowing the policies and procedures yourself and being able to explain them to others. Department heads are also responsible for ensuring their team members are following the law, so having a thorough understanding of employment laws is important.

Budgeting: Department heads are responsible for managing the company’s resources, including its budget. Hobby Lobby’s department heads may be responsible for managing a large budget, so it’s important for them to have strong budgeting skills. Hobby Lobby’s department heads may use their budgeting skills to determine how to allocate the company’s resources, including its budget, to its various departments.

Employee Scheduling: Department heads often oversee the schedules of their team members. This means they need to know how many employees are needed at each time of the day and how to assign shifts to ensure the store is fully staffed. Department heads also need to know how to schedule employees to work different shifts so they can take time off. This can include knowing how to schedule employees for different days off so they can take vacation time.

Hobby Lobby Department Head Work Environment

Hobby Lobby Department Heads typically work in a retail store environment, with a 40-hour workweek. They are responsible for managing the day-to-day operations of their department, including customer service, inventory management, and staff supervision. They may also be required to travel to other stores to provide support and training. Department Heads must be able to work in a fast-paced environment and handle multiple tasks simultaneously. They must also be able to work with a variety of people, including customers, vendors, and other store personnel. Department Heads must be able to work flexible hours, including evenings and weekends, as needed.

Hobby Lobby Department Head Trends

Here are three trends influencing how Hobby Lobby Department Head employees work.

Embracing Technology

As the retail industry continues to evolve, Hobby Lobby Department Heads must embrace technology in order to stay competitive. Technology can help streamline processes and improve customer experience. For example, department heads can use digital signage to display product information, pricing, and promotions. They can also leverage mobile apps to provide customers with personalized shopping experiences. Additionally, they can utilize analytics tools to gain insights into customer behavior and preferences.

By embracing technology, Hobby Lobby Department Heads can create a more efficient and enjoyable shopping experience for their customers. This will not only increase sales but also build loyalty among customers. Understanding how to effectively use technology is essential for any department head looking to succeed in today’s retail environment.

Diversity and Inclusion

Diversity and inclusion are becoming increasingly important in the workplace. As a Hobby Lobby Department Head, it is essential to understand how to create an inclusive environment for all employees. This includes understanding different cultures, backgrounds, and perspectives, as well as creating policies that promote diversity and inclusion.

It is also important to recognize the value of diverse teams and how they can contribute to the success of the organization. By fostering an environment of acceptance and respect, department heads can ensure that everyone feels welcome and included. Additionally, by promoting diversity and inclusion, department heads can help create a more productive and innovative work culture.


Collaboration is becoming increasingly important in the workplace, and Hobby Lobby Department Heads are no exception. As technology advances, it’s easier for teams to work together remotely, which means that department heads need to be able to effectively manage remote teams.

Department heads must also be able to foster collaboration between different departments within their organization. This requires them to have a good understanding of how each department works and how they can best support one another. Additionally, department heads should be aware of emerging technologies that can help facilitate collaboration, such as cloud-based tools and virtual reality. By staying up to date on these trends, department heads can ensure that their team is working efficiently and productively.

Advancement Prospects

Department heads at Hobby Lobby have the potential to move up to higher positions within the company. As they gain experience and demonstrate their leadership skills, they may be promoted to store manager or district manager. With further experience, they may be promoted to regional manager or even corporate positions. Department heads may also choose to move to other retail stores, where they can apply their knowledge and experience to a new setting.

Interview Questions

Here are five common Hobby Lobby Department Head interview questions and answers.

1. Describe how you handle stress and pressure.

Hobby Lobby is a fast-paced environment, and employees may experience stress from time to time. The interviewer wants to know how you handle stressful situations so that you can continue to perform your job duties effectively. In your answer, explain what steps you take to manage stress and demonstrate that you have the ability to remain calm under pressure.

Example: “I find that I am most productive when I get enough sleep and exercise regularly. When I feel stressed or overwhelmed, I try to take a short break to walk around the building or outside for some fresh air. This helps me clear my mind and refocus on my tasks at hand. If I’m feeling particularly stressed, I will step away from my desk for five minutes to talk with a coworker about something unrelated to work. This helps me relax and return to my work more focused.”

2. How would you react if a customer accused you of being dishonest?

This question can help interviewers understand how you would respond to a challenging situation. They may ask this question to see if you have the ability to remain calm and respectful when faced with conflict. In your answer, try to show that you are willing to take responsibility for any mistakes you make while also remaining empathetic toward customers who might be upset.

Example: “I once had a customer accuse me of being dishonest because I didn’t know the price of an item they were looking at. I apologized immediately and explained that I was new to the store and hadn’t memorized all of the prices yet. The customer seemed satisfied with my explanation and even complimented my customer service skills before leaving the store.”

3. Do you manage money well?

This question can help the interviewer determine your financial management skills. This is an important skill for a department head to have because they are responsible for managing budgets and overseeing spending. In your answer, explain how you keep track of expenses and make sure that money isn’t being wasted.

Example: “I am very good at keeping track of my finances. I use a budgeting app on my phone to monitor all of my purchases and make adjustments as needed. At my last job, I noticed that we were running low on supplies in our craft section. I ordered more supplies so we wouldn’t run out during peak shopping times. I also made sure to order enough supplies to get us through the holiday season.”

4. Customer satisfaction is very important to us. How would you ensure customers are happy while shopping at Hobby Lobby?

Customer satisfaction is a key component of any retail position. Employers ask this question to make sure you understand the importance of customer service and how it relates to their company’s values. In your answer, explain what steps you would take to ensure customers are happy while shopping at Hobby Lobby.

Example: “I believe that providing excellent customer service is one of the most important things I can do as a department head. If a customer has a problem or concern, I want them to feel comfortable approaching me about it. To ensure customer satisfaction, I would hold monthly meetings with my team members to discuss ways we can improve our customer service. I also plan on implementing new training programs for employees who interact with customers regularly.”

5. Give me an example of when you had to make a difficult decision.

This question can help the interviewer learn more about your decision-making skills and how you handle conflict. When answering this question, it can be helpful to describe a situation where you had to make a tough choice that impacted others or helped achieve a goal.

Example: “In my previous role as an assistant manager at a retail store, I was responsible for hiring new employees. One day, I received two applications from candidates who both seemed qualified for the job. However, one candidate had a lot of experience while the other had no prior work history. In this case, I decided to hire the applicant with no experience because I knew they would benefit from working in our company.”


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