20 Hobby Lobby Interview Questions and Answers

Hobby Lobby is a well-known retailer that offers a variety of products, from home decor to crafts and hobbies. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions. In this article, we’ll give you a rundown of some of the most common Hobby Lobby interview questions, so you can go into your interview with confidence.

Hobby Lobby Interview Process

The interview process at Hobby Lobby can vary depending on the position you are applying for. For some positions, like Cashier or Sales Associate, the process may be as simple as a quick in-person interview. For other positions, like Co-Manager, the process may be more involved and include multiple interviews, a job assessment, and reference checks. Overall, the interview process is typically straightforward and easy to complete.

1. How would you deal with an upset customer?

This question can help interviewers assess your customer service skills. They want to know that you’re willing to go above and beyond for customers, even when they’re upset. In your answer, explain how you would use your communication skills to calm the customer down and resolve their issue.

Example: “I once had a customer who was looking for a specific type of yarn. I helped her find it but she wasn’t happy with the color. She asked if we could order in another color, which we couldn’t do because it was out of stock. Instead of getting upset, I offered to refund her money or give her a discount on other items. She ended up buying more yarn from us.”

2. Do you have any experience using a cash register or handling money?

Cashier experience is a valuable asset to any retail company. If you have cashier experience, be sure to highlight your skills and how they can benefit the company. If you don’t have cashier experience, it’s important to show that you are familiar with handling money in other ways.

Example: “I worked as a cashier at my local grocery store for two years. During this time, I learned how to use all of the registers and handle large amounts of money. I also developed excellent customer service skills and became comfortable speaking with customers.”

3. What is your experience in sales and working on a team?

Hobby Lobby is a retailer that sells arts and crafts supplies, so the interviewer may ask you this question to learn more about your experience in sales. Use your answer to highlight any previous work experiences where you sold products or helped customers find what they were looking for.

Example: “In my last position as an assistant manager at a craft store, I was responsible for helping customers find the right materials for their projects. I also assisted with training new employees on how to help customers find the right items and answered questions about our inventory. In addition to working on a team, I also led a small group of employees who worked together to meet customer needs.”

4. Why do you think you are qualified for this position?

This question is a great way for employers to learn more about your qualifications and how you feel they align with the job. When answering this question, it can be helpful to list out your relevant skills and experience and explain how these make you a good fit for the position.

Example: “I think I am qualified for this position because of my extensive customer service experience. Throughout my career, I have worked in both retail and hospitality positions, which has given me valuable insight into what customers want from their shopping experiences. In addition, I also have several years of management experience, so I know how to work well with others and delegate tasks effectively.”

5. Do you prefer to work alone or as part of a group?

Hobby Lobby is a retailer that offers many opportunities for employees to work in teams. The interviewer may ask this question to learn more about your interpersonal skills and how you interact with others. In your answer, try to explain why you prefer working alone or as part of a team.

Example: “I enjoy both working alone and collaborating with others. I find that when I’m working on my own, I can focus better and get more done. However, I also really enjoy the collaborative process of brainstorming ideas with other people. At my last job, I worked mostly independently but occasionally collaborated with coworkers.”

6. How well do you handle stress?

Hobby Lobby is a fast-paced environment, and employees are often tasked with completing multiple projects at once. Employers ask this question to make sure you can handle the stress of working in such an environment. In your answer, explain how you manage stress and provide examples of past experiences where you’ve done so successfully.

Example: “I am able to handle high levels of stress quite well. I have worked in retail for five years now, and during that time I have learned many ways to stay calm when things get hectic. For example, I always try to take breaks throughout my shift to give myself some time to relax. I also use organizational tools like apps and calendars to help me keep track of all of my tasks.”

7. We value punctuality at Hobby Lobby, how would you describe your attendance record?

Hobby Lobby is a retailer that values punctuality. The company wants to ensure its employees are on time for their shifts and ready to work when they arrive at the store. When answering this question, it can be helpful to describe your attendance record in detail. This can include how many times you’ve been late or absent from work and what steps you took to improve your punctuality.

Example: “I have always had an excellent attendance record. In my last job, I was never late for work and only missed one day of work due to illness. I understand that punctuality is important to Hobby Lobby, so I would make sure to arrive to work early enough to get everything done before my shift started.”

8. If hired, what would be your approach to dealing with large amounts of inventory?

This question is a great way to assess your organizational skills and ability to prioritize tasks. When answering this question, it can be helpful to describe how you would use technology or other tools to help manage inventory levels.

Example: “In my previous role as an assistant manager at a craft store, I was responsible for managing the entire stock of our store. This included ordering new products from suppliers, organizing product displays and ensuring that we had enough staff on hand to handle customer questions about our products. To keep track of all of these responsibilities, I used a project management software program to create checklists and assign tasks to myself and my team members.”

9. What do you know about the company culture at Hobby Lobby?

The interviewer may ask this question to see if you have done your research on the company. Hobby Lobby is a Christian-based organization, and its employees are expected to uphold certain values. The company also has a unique corporate culture that includes employee benefits like free meals and discounts.

Example: “I know that Hobby Lobby is a faith-based organization with strong family values. I am excited to be part of an organization that prioritizes these things. I believe my own values align well with those of the company, so I think I would fit in here quite well.”

10. What is your favorite thing about our store?

This question is a great way to show your enthusiasm for the company and its products. When you answer, pick something that relates to why you want to work at Hobby Lobby. For example, if you are applying as an artist, you might mention how much you love their craft supplies. If you’re applying in customer service, you could talk about how much you enjoy helping customers find what they need.

Example: “My favorite thing about Hobby Lobby is the variety of art supplies you offer. I have been working on my own painting skills lately, and I am so impressed with the quality of your paints and brushes. I would love to be able to help other artists find the right supplies when they come into the store.”

11. Have you ever had a disagreement with a co-worker before? How did you resolve it?

Hobby Lobby is a company that values teamwork and collaboration. Your answer to this question can show the interviewer how you resolve conflict with your coworkers, which is an important skill for working in any retail environment.

Example: “In my last position as a cashier at a local grocery store, I had a disagreement with one of my co-workers about who should be closing on a busy day. We both wanted to close because it was our first time doing so, but we couldn’t agree on who should do it. In the end, we decided to flip a coin to see who would close that night. It worked out well, and we were able to work together again later.”

12. Tell us about a time when you went above and beyond for a customer.

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer.

Example: “At my previous job, I had a regular customer who would come in every week looking for a certain type of yarn. After several weeks of helping her find the right yarn, she told me that she was making scarves for cancer patients at the hospital. She asked if I could help her find more colors of the yarn so she could make more scarves. I spent an entire day searching our store for all the different colors of yarn she needed. In the end, she made over 100 scarves for the hospital.”

13. Are you comfortable operating a forklift?

Forklifts are a common tool in the warehouse industry. Employers ask this question to make sure you have experience operating one and that you’re comfortable doing so. If you don’t have any forklift experience, consider taking a training course before your interview.

Example: “I’ve operated a forklift for two years now. I started working at my previous job as an order picker, where we used forklifts regularly. My employer provided us with forklift certification courses, which I took and passed. I’m confident operating a forklift safely.”

14. What previous retail experience do you have?

Hobby Lobby is a retail store, so it’s important to have experience working in the industry. Employers ask this question to make sure you’re qualified for the position and that you can easily transition into their company culture. Before your interview, think about what previous retail experience you have. Think of which skills you’ve developed from these experiences and how they could help you succeed at Hobby Lobby.

Example: “I worked as a cashier at a local grocery store throughout high school. I learned many customer service skills during my time there, including how to interact with customers and solve problems. I also gained valuable math skills while counting change and balancing my register each day.”

15. If we asked your previous manager to describe you, what would they say?

This question is a great way to learn more about the applicant’s work ethic and personality. It also allows you to see how they interact with their managers, which can be an important part of the hiring process.

Example: “My previous manager would say that I am extremely hardworking and dedicated to my job. She would also say that I’m always willing to help out when needed and that I have a positive attitude no matter what challenges come up. She would probably also mention that I’m very friendly and easy to get along with.”

16. How do you feel about working with people from different backgrounds?

Hobby Lobby is a company that values diversity and inclusion. The interviewer may ask this question to see if you have any experience working with people from different backgrounds or cultures. Use your answer to show the interviewer that you are open-minded and willing to learn about new ways of thinking.

Example: “I am fortunate enough to work in an office where we have employees from all over the world. I find it fascinating to hear their stories and how they got to where they are today. I think it’s important to be open-minded when meeting someone new, so I try my best to listen to what others have to say and avoid making assumptions.”

17. Where do you see yourself in five years?

This question is a great way to learn more about an applicant’s career goals. Hobby Lobby wants to know that you have plans for your future and are willing to grow with the company. When answering this question, it can be helpful to think of what you want to accomplish in the next five years. You can also mention any personal or professional goals you hope to achieve.

Example: “In five years, I would love to have progressed within the company. Ideally, I would like to become a manager at this location. I am very dedicated to my work and always strive to improve myself. If I were offered a promotion, I would gladly accept it.”

18. Describe a time that you made a mistake on the job. How did you handle it?

This question can help the interviewer get a better sense of your problem-solving skills and how you learn from your mistakes. Use examples from previous jobs to show that you’re willing to take responsibility for your actions, apologize when necessary and learn from your errors.

Example: “In my last job as an assistant manager at a retail store, I was responsible for scheduling employees’ shifts. One day, I scheduled one of our cashiers to work on a day she had already taken off. When I realized this mistake, I immediately called her to let her know what happened. She agreed to come in early so we could cover the shift. In the future, I would double-check all schedules before they were sent out.”

19. What is one thing you believe separates good employees from great employees?

This question is an opportunity to show your interviewer that you have the skills and qualities needed to succeed in a fast-paced retail environment. When answering this question, it can be helpful to think about what makes you unique as a candidate.

Example: “I believe one thing that separates good employees from great employees is their ability to work well with others. I am always looking for ways to improve my communication skills so that I can help my team members feel comfortable asking me questions or sharing ideas. In my last role, I was able to implement a monthly training program where we discussed different aspects of customer service and how they apply to our daily tasks.”

20. Tell me about a successful project you were involved in. What was your role?

This question is a great way to show your interviewer that you have experience working on a team and can be successful in the workplace. When answering this question, it’s important to highlight your ability to work with others and communicate effectively.

Example: “At my previous job, I was part of a team that worked together to create an online store for our company. We were all given different roles within the project, and I was tasked with creating the website design. Throughout the process, I communicated regularly with my teammates about any changes or updates I made to the site. In the end, we created a beautiful website that helped increase sales by 20%.”