What Does a Hollister Co. Assistant Manager Do?

Hollister Co. is a clothing retailer that specializes in casual, beach-inspired apparel for teens and young adults. The company has stores in the United States, Canada, Europe, and Asia.

An Assistant Manager at Hollister Co. is responsible for helping the Store Manager with the day-to-day operations of the store. This includes overseeing the sales floor, managing staff, and ensuring customer satisfaction. The Assistant Manager is also responsible for training and developing staff, as well as ensuring that the store meets all company standards and goals.

Hollister Co. Assistant Manager Job Duties

A Hollister Co. Assistant Manager typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of associates to ensure the store meets its sales goals
• Ensure that all customers receive excellent service, providing assistance with product selection, returns, exchanges, and other inquiries
• Monitor associate performance, providing feedback and coaching as needed
• Assist in recruiting, hiring, training, and developing new associates
• Maintain an organized and clean work environment, ensuring compliance with safety regulations
• Manage inventory levels, ordering merchandise when necessary
• Process payments for purchases, including cash, credit cards, and gift cards
• Track daily sales and deposits, preparing reports for management
• Handle customer complaints and disputes in a professional manner
• Develop promotional strategies to increase store traffic and sales
• Participate in weekly meetings with senior management to review store performance
• Oversee opening and closing procedures, ensuring accuracy and security

Hollister Co. Assistant Manager Salary

The salary for an Assistant Manager at Hollister Co. is determined by a variety of factors, including the size of the store, the region in which the store is located, the amount of experience the individual has in the position, and the amount of responsibility the Assistant Manager is expected to take on. Additionally, the company may factor in the individual’s performance and the current market rate for the position.

• Median Annual Salary: $71,117 ($34.19/hour)
• Top 10% Annual Salary: $90,300 ($43.41/hour)

Hollister Co. Assistant Manager Job Requirements

To be hired as an Assistant Manager at Hollister Co., applicants must have a high school diploma or equivalent. Previous retail experience is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to work in a fast-paced environment. Additionally, applicants must be able to work flexible hours, including nights and weekends. A valid driver’s license is also required.

Hollister Co. offers a comprehensive training program for all new Assistant Managers. This program includes classroom instruction, on-the-job training, and hands-on experience. Upon completion of the program, Assistant Managers will be certified in all aspects of the job, including customer service, sales, and inventory management.

Hollister Co. Assistant Manager Skills

Hollister Co. Assistant Manager employees need the following skills in order to be successful:

Recruiting & Training Staff: Assistant managers often have the responsibility of recruiting and training new employees. This is an important aspect of the job because it ensures that the company has a consistent staff and that all employees are trained to the same level. It’s also important because it ensures that the company has a consistent staff and that all employees are trained to the same level.

Merchandising: Merchandising is the process of displaying products in a way that attracts customers. As an assistant manager, you may be responsible for creating displays and maintaining them. This requires attention to detail and an understanding of what customers find appealing.

Scheduling Shifts: Scheduling shifts is an important part of the job for assistant managers at Hollister Co. This is because they are responsible for ensuring that all employees are working the correct shifts and that there is a consistent flow of employees throughout the day. Assistant managers should be able to create schedules that are fair to employees and that ensure the store is fully staffed at all times.

Handling Complaints: As an assistant manager, you may be the first point of contact for customer complaints. It’s important to be able to handle these situations with professionalism and tact. You can use your people skills to diffuse the situation and help the customer feel heard. You can also use your knowledge of the company’s policies to help the customer understand why a certain decision was made.

Cash Register Operation: Cash register operation is a skill that many employers look for in assistant managers. This is because the position often involves operating a cash register and processing transactions. Knowing how to operate a cash register can help you be more efficient in your job and help you learn more about the company’s business.

Hollister Co. Assistant Manager Work Environment

Hollister Co. Assistant Managers typically work in a retail store environment, with a 40-hour workweek. They may be required to work evenings, weekends, and holidays, depending on the store’s hours of operation. Assistant Managers are expected to be able to handle a variety of tasks, including customer service, sales, and merchandising. They must be able to work in a fast-paced environment and be able to handle multiple tasks at once. They must also be able to work with a team of employees and be able to motivate and lead them. Assistant Managers must also be able to handle stressful situations and be able to make quick decisions.

Hollister Co. Assistant Manager Trends

Here are three trends influencing how Hollister Co. Assistant Manager employees work.

Improving Employee Engagement Through Collaboration

As an assistant manager at Hollister Co., it is important to understand the emerging trend of improving employee engagement through collaboration. This trend focuses on creating a workplace environment that encourages employees to work together and share ideas, which can lead to increased productivity and job satisfaction.

Collaboration tools such as Slack, Microsoft Teams, and Google Hangouts are becoming increasingly popular in workplaces, allowing for easy communication between team members. Additionally, companies are investing in training programs to help managers foster collaboration among their teams. By understanding this trend, assistant managers can create an engaging work environment where employees feel valued and motivated to contribute.

Preventing Workplace Harassment and Bullying

As an assistant manager at Hollister Co., it is important to understand the emerging trend of preventing workplace harassment and bullying. This includes creating a safe work environment for all employees, regardless of their gender, race, or sexual orientation.

It is essential that managers are aware of any potential issues in the workplace and take steps to address them quickly and effectively. Managers should also be trained on how to recognize signs of workplace harassment and bullying and have policies in place to ensure that these behaviors are not tolerated. Additionally, managers should create an open dialogue with employees so they feel comfortable speaking up if they experience any form of discrimination or mistreatment. By understanding this emerging trend, assistant managers can help create a positive and inclusive work culture.

The Ongoing Need for Clear Communication

As the retail industry continues to evolve, it is essential for assistant managers at Hollister Co. to stay up-to-date on emerging trends and technologies. One of the most important skills an assistant manager can possess is clear communication. With the rise of digital tools such as Slack, Zoom, and Microsoft Teams, it is more important than ever for assistant managers to be able to communicate effectively with their teams.

Clear communication is key in any business setting, but especially in a retail environment where customer service is paramount. Assistant managers must be able to clearly explain tasks and expectations to their team members, provide feedback, and ensure that everyone is on the same page. Additionally, they must be able to quickly respond to customer inquiries and complaints. By staying up-to-date on the latest communication tools and techniques, assistant managers will be better equipped to handle these challenges.

Advancement Prospects

As an assistant manager at Hollister Co., you will be responsible for helping the store manager with day-to-day operations. This includes supervising staff, managing inventory, and ensuring customer satisfaction. With experience, you may be able to move up to a store manager position. Store managers are responsible for the overall success of the store, including hiring and training staff, setting sales goals, and ensuring that the store meets its financial targets. With further experience, you may be able to move up to a district manager position, where you will be responsible for overseeing multiple stores in a region.

Interview Questions

Here are five common Hollister Co. Assistant Manager interview questions and answers.

1. What is your experience working with a team?

This question can help the interviewer determine how you work with others and your ability to collaborate. Use examples from previous experiences where you worked as part of a team, such as working on projects or committees in school or at work.

Example: “In my last position, I was responsible for managing the store’s social media accounts. My manager would give me ideas for posts, but I had creative control over what we posted. She also gave me feedback on our engagement rates after each post so that I could learn which types of content were most successful. This helped me develop my skills as an influencer and understand what type of content resonates with our audience.”

2. Have you ever worked in retail before?

This question can help the interviewer determine if you have experience working in a retail environment. If you haven’t, they may ask additional questions to learn more about your background and how it relates to this position. When answering this question, consider sharing what you’ve learned from previous jobs that could be helpful for this role.

Example: “I worked as a cashier at a local grocery store throughout high school. I learned how important it is to provide excellent customer service and make sure customers are happy with their shopping experience. This helped me develop my communication skills and learn how to work well with others.”

3. Tell us about a time where you helped someone achieve a goal they set.

This question can help the interviewer learn more about your leadership skills and how you motivate others. When answering this question, it can be helpful to think of a time when you helped someone achieve something they were passionate about or worked hard for.

Example: “When I was working as an assistant manager at my previous job, one of my employees had been trying to get promoted to sales associate for quite some time. She always did her work well and was very knowledgeable about our products, but she wasn’t sure what she needed to do to get that promotion. So, I talked with the store manager about promoting her, and we decided on giving her a trial period where she would shadow another sales associate. After two weeks, she proved herself worthy of the position, and we officially promoted her.”

4. Can you tell me more about your previous customer service experience?

This question can help the interviewer learn more about your experience working with customers and how you handled any challenges that came up. Use examples from previous work experiences to highlight your customer service skills, communication abilities and problem-solving skills.

Example: “In my last role as an assistant manager at a local coffee shop, I was responsible for training new employees on our company’s policies and procedures. One of my employees had trouble remembering which drinks we offered in certain sizes, so I created a cheat sheet for them to reference when they were taking orders over the phone or helping customers in person. This helped them remember all of our drink options and reduced confusion among customers.”

5. What’s your favorite part about working with a team?

This question can help the interviewer get to know you as a person and how you interact with others. Your answer should show that you value teamwork, are willing to share credit and enjoy helping your colleagues succeed.

Example: “My favorite part about working in a team is getting to see my coworkers’ talents come together to create something amazing. I love seeing everyone’s unique perspectives on a problem or challenge and watching them work together to find creative solutions. It makes me feel like we’re all contributing to something bigger than ourselves.”