Career Development

What Does a Hospice Case Manager Do?

Find out what a hospice case manager does, how to get this job, and what it takes to succeed as a hospice case manager.

Hospice case managers are responsible for overseeing the care of patients who are nearing the end of their lives. They work with a team of medical professionals to ensure that these individuals receive high-quality palliative care, including physical, emotional, and spiritual support.

Hospice case managers also help families navigate this difficult time by providing them with resources and information about local services.

Hospice Case Manager Job Duties

Hospice case managers have a wide range of responsibilities, which can include:

  • Meeting regularly with patients and their families to monitor the patients’ physical, emotional, and spiritual needs
  • Assessing patients’ social and medical history to develop plans of care that meet their needs
  • Working with physicians, nurses, and other medical professionals to coordinate care and treatment plans for each patient
  • Coordinating and arranging for services such as home health aides, nursing care, and hospice care
  • Maintaining records of patient care plans, physician orders, medication administration, and other information about a patient’s condition
  • Coordinating care with other medical providers and social services agencies in order to meet patients’ needs
  • Providing counseling and support to patients and families during difficult times in their lives
  • Coordinating with insurance companies to ensure that patients receive adequate coverage for their treatment plans
  • Recommending appropriate treatments and equipment for patients based on their condition and available resources

Hospice Case Manager Salary & Outlook

Hospice case managers’ salaries vary depending on their level of education, years of experience, and the size and location of the company.

  • Median Annual Salary: $62,500 ($30.05/hour)
  • Top 10% Annual Salary: $87,500 ($42.07/hour)

The employment of hospice case managers is expected to grow faster than average over the next decade.

The need for hospice care is expected to increase as the large baby-boom population ages and people live longer with chronic illnesses and conditions, such as cancer or heart disease. As the large baby-boom population ages and people live longer with chronic illnesses and conditions, more people will need end-of-life care.

Related: In-Depth Hospice Case Manager Salary Guide

Hospice Case Manager Job Requirements

A hospice case manager typically needs to have the following qualifications:

Education: Most hospice case managers have a bachelor’s degree in a health-related field, such as nursing, social work or psychology. Hospice case managers with a master’s degree in health administration or health care administration can expect to earn higher salaries and have more opportunities. Hospice case managers can also earn a post-master’s certificate in health care administration.

Training & Experience: Hospice case managers receive most of their training through their educational programs and on-the-job. Hospice case managers who have previous experience in a healthcare or social work role may transfer their skills to their new role. Hospice case managers who have no previous experience in the healthcare industry may receive on-the-job training to learn the specific software and procedures of the organization.

Certifications & Licenses: A hospice case manager must be certified through the Association of Death Education Counseling and Therapy or a comparable organization. These case managers must also complete at least 32 hours of continuing education every two years.

Hospice Case Manager Skills

Hospice case managers need the following skills in order to be successful:

Communication skills: Hospice case managers communicate with patients, families, medical professionals and other hospice staff members on a daily basis. Effective communication skills can help you convey messages clearly, ask questions, listen to answers and resolve issues. You can also use your communication skills to write letters, emails, reports and other documents.

Empathy and compassion: Empathy is the ability to understand and share the feelings of others. As a hospice case manager, you may work with patients and their families who are facing life-threatening illnesses. Empathy can help you connect with patients and their families and help you understand their needs.

Organizational skills: Hospice case managers often have strong organizational skills, as they often have many tasks to complete each day. This can include managing patient files, tracking patient information, updating patient records and communicating with patients and their families. Having good organizational skills can help a case manager stay on top of their work and complete all their tasks in a timely manner.

Time management skills: Hospice case managers often have to manage their time effectively to ensure they complete all of their duties on time. This may include completing paperwork, attending meetings, conducting assessments and completing other tasks. Time management skills can help you prioritize your tasks and complete them efficiently.

Medical knowledge: Hospice case managers often have a background in health care or nursing. Medical knowledge can help you understand the treatments and procedures patients receive and how they affect the patient’s overall health. Medical knowledge can also help you understand the patient’s goals and how hospice care can help them achieve those goals.

Hospice Case Manager Work Environment

Hospice case managers typically work in an office setting, although they may also travel to patients’ homes or other care facilities. They typically work full time, although they may be required to work evenings or weekends to meet with patients or their families. Hospice case managers may also be on call 24 hours a day to provide support to patients and their families. The work can be emotionally demanding, as hospice case managers must deal with death on a daily basis. They must also be able to handle the stress of working with patients who are terminally ill and their families, who are often grieving.

Hospice Case Manager Trends

Here are three trends influencing how hospice case managers work. Hospice case managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Hospice Care

The need for more hospice care is a trend that is quickly gaining popularity in the United States. This is due to the fact that people are increasingly realizing the benefits of hospice care, such as comfort and peace of mind for patients and their families.

As more and more people choose to receive hospice care, case managers will need to be prepared to provide the best possible care. This includes providing emotional support, helping with end-of-life planning, and ensuring that all of the patient’s needs are met.

A Greater Focus on Patient Experience

Hospice case managers are increasingly being asked to focus on the patient experience. This means that they need to be able to understand what patients are going through and how to help them feel comfortable and cared for.

In order to be successful in this field, case managers will need to be able to connect with patients on a personal level and provide them with the support they need. They will also need to be able to communicate effectively with other members of the healthcare team.

More Collaboration Between Hospice and Palliative Care

There has been an increasing trend towards collaboration between hospice and palliative care professionals. This is due to the realization that these two fields have a lot to offer each other.

For example, hospice professionals can provide palliative care professionals with training and education on end-of-life care. In return, palliative care professionals can provide hospice professionals with training and education on pain management and symptom control.

How to Become a Hospice Case Manager

A hospice case manager career path can be rewarding and fulfilling. It’s important to consider the type of hospice you want to work for, as each has its own culture and way of doing things. You should also think about what type of patient population you want to work with. Some hospices specialize in serving people who are nearing the end of life; others serve patients who have a chronic or terminal illness.

No matter which hospice you choose, it’s important to understand that your role will change over time as the patient’s needs change. You may start out by assessing the patient’s medical condition and developing a care plan. As the patient’s condition changes, so will your role. You may need to coordinate services with other providers, such as home health aides or social workers.

Related: How to Write a Hospice Case Manager Resume

Advancement Prospects

Hospice case managers typically advance in their careers by taking on more responsibility within their organization, such as assuming a management position. They may also advance by becoming certified in hospice and palliative care, which can lead to higher-level positions such as director of hospice services. In some cases, hospice case managers may also choose to open their own hospice care facility.

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