Hospital Concierge Resume Example & Writing Guide
Use this Hospital Concierge resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Hospital concierges are the face of the hospital, providing a warm welcome and helping patients and families feel comfortable and secure in an often intimidating environment. They also serve as a resource for families who need help finding the right doctor or navigating insurance requirements.
As a hospital concierge, you’ll need to be friendly and organized, with excellent customer service skills. You should also have experience working in a fast-paced environment with multiple priorities to juggle. But most importantly, you need a solid understanding of the healthcare industry and how it works.
If you’re ready to break into the hospital concierge industry or want to add to your existing resume, here are some tips and an example for reference when writing your own resume.
How to Write a Hospital Concierge Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.
For example, rather than saying you “assisted patients with questions and concerns,” you could say that you “increased patient satisfaction rate by 15% by providing timely and accurate information about wait times and scheduling.”
The second bullet point is much more interesting because it provides specific details about the project and the outcome. And it also provides a quantifiable result—a 15% increase in patient satisfaction!
Identify and Include Relevant Keywords
In order to be a good fit for a hospital concierge, your resume needs to make it past the applicant tracking system (ATS) and into the hands of a recruiter. This system will scan your resume for certain keywords related to the job, like “patient care” or “hospitality.” If your resume doesn’t have enough of the right terms, the ATS might filter out your application before a recruiter has a chance to review it.
To make sure your resume makes it past the ATS, focus on including relevant keywords throughout all parts of your document. You can find some of the most commonly used keywords for hospital concierge roles below:
- Hospitality
- Hospitality Management
- Hotel Management
- Catering
- Customer Service
- Restaurant Management
- Event Management
- Hospitality
- Hotel Booking
- Hospitality Sales
- Food & Beverage
- Revenue Analysis
- Event Planning
- MICROS
- Front Office
- Guest Service Management
- Meeting Planning
- Travel Industry
- Public Relations
- Customer Satisfaction
- Tourism
- Culinary Skills
- Microsoft Access
- Customer Relationship Management (CRM)
- Sales
- Social Media
- Teamwork
- Leadership
- Event Management Services
- Flexible Schedule
Showcase Your Technical Skills
As a hospital concierge, you will need to be proficient in the use of a variety of software programs and systems. These might include the hospital’s electronic health records (EHR) system, the concierge software program, and various communication systems. You will also need to be familiar with the hospital’s policies and procedures.