Hospital Concierge Resume Example & Writing Guide

Use this Hospital Concierge resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hospital concierges are the face of the hospital, providing a warm welcome and helping patients and families feel comfortable and secure in an often intimidating environment. They also serve as a resource for families who need help finding the right doctor or navigating insurance requirements.

As a hospital concierge, you’ll need to be friendly and organized, with excellent customer service skills. You should also have experience working in a fast-paced environment with multiple priorities to juggle. But most importantly, you need a solid understanding of the healthcare industry and how it works.

If you’re ready to break into the hospital concierge industry or want to add to your existing resume, here are some tips and an example for reference when writing your own resume.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]

Multilingual, service-oriented professional with experience in the luxury hospitality industry. Demonstrates a passion for exceeding guest expectations by providing world-class customer service. Seeking a position in a luxury hotel where I can continue to utilize my skills and provide exceptional service to guests.

Roosevelt University Jun '10
B.A. in Psychology
Company A, Hospital Concierge Jan '17 – Current
  • Provided concierge services to patients and families in the hospital, including delivering flowers, gifts, food orders, etc.
  • Coordinated patient room assignments with nursing staff and assisted family members with transportation needs when needed.
  • Assisted physicians by providing administrative support as needed such as copying documents or arranging meetings/appointments for doctors.
  • Maintained a clean and organized work area at all times and ensured that the physician’s office was stocked daily with supplies (i.e., pens, notepads).
  • Communicated effectively with other departments within the hospital regarding scheduling issues and coordinated special requests from patients and their families such as private dining arrangements or tours of the facility.
Company B, Hospital Concierge Jan '12 – Dec '16
  • Created a detailed itinerary for each patient and their family, including directions to the hospital, nearby restaurants and local attractions
  • Answered general questions about insurance coverage, billing procedures and prescription refills over the phone
  • Coordinated with medical staff on scheduling appointments for patients who needed follow-up care
  • Maintained an up-to-date list of available beds in case of emergency overflow situations
  • Managed all incoming calls from patients needing information or assistance (30+ daily)
Company C, Patient Care Coordinator Jan '09 – Dec '11
  • Monitored patient care and advocated for patients and their families to ensure that their needs were met in a timely and efficient manner.
  • Collaborated with other members of the healthcare team to develop and implement patient care plans.
  • Maintained accurate and up-to-date patient records and documentation.

Industry Knowledge: HIPAA, Discharge Planning, Insurance, Medical Terminology, Physician Scheduling
Technical Skills: Microsoft Office Suite, Outlook, Mac OS, WordPress, CSS, HTML, Photoshop, Illustrator
Soft Skills: Customer Service, Leadership, Communication, Problem Solving, Empathy, Teamwork

How to Write a Hospital Concierge Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.

For example, rather than saying you “assisted patients with questions and concerns,” you could say that you “increased patient satisfaction rate by 15% by providing timely and accurate information about wait times and scheduling.”

The second bullet point is much more interesting because it provides specific details about the project and the outcome. And it also provides a quantifiable result—a 15% increase in patient satisfaction!

Identify and Include Relevant Keywords

In order to be a good fit for a hospital concierge, your resume needs to make it past the applicant tracking system (ATS) and into the hands of a recruiter. This system will scan your resume for certain keywords related to the job, like “patient care” or “hospitality.” If your resume doesn’t have enough of the right terms, the ATS might filter out your application before a recruiter has a chance to review it.

To make sure your resume makes it past the ATS, focus on including relevant keywords throughout all parts of your document. You can find some of the most commonly used keywords for hospital concierge roles below:

  • Hospitality
  • Hospitality Management
  • Hotel Management
  • Catering
  • Customer Service
  • Restaurant Management
  • Event Management
  • Hospitality
  • Hotel Booking
  • Hospitality Sales
  • Food & Beverage
  • Revenue Analysis
  • Event Planning
  • Front Office
  • Guest Service Management
  • Meeting Planning
  • Travel Industry
  • Public Relations
  • Customer Satisfaction
  • Tourism
  • Culinary Skills
  • Microsoft Access
  • Customer Relationship Management (CRM)
  • Sales
  • Social Media
  • Teamwork
  • Leadership
  • Event Management Services
  • Flexible Schedule

Showcase Your Technical Skills

As a hospital concierge, you will need to be proficient in the use of a variety of software programs and systems. These might include the hospital’s electronic health records (EHR) system, the concierge software program, and various communication systems. You will also need to be familiar with the hospital’s policies and procedures.


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