25 Hospital Pharmacy Technician Interview Questions and Answers

Pharmacy technicians play an important role in ensuring that patients receive the correct medication and dosage at hospitals. They work under the direction of a pharmacist to provide medication to patients, as well as to manage and prepare medication for patients.

If you’re looking for a pharmacy technician job, you’ll likely need to go through a job interview. One way to prepare for this important meeting is to learn how to answer pharmacy technician interview questions before talking with an interviewer.

Employers look for pharmacy technicians who are trustworthy, reliable, well organized, and able to solve problems. You’ll also need physical strength and stamina, as well as knowledge of the best ways to clean different facilities and types of equipment. A pharmacy technician interview is your chance to show that you’ve polished these skills to a shine. To help you get ready, we’ve listed pharmacy technician questions and answers that will help you figure out what you want to say during an interview.

1. Are you familiar with the most common types of medication errors that occur in hospitals? If so, what steps would you take to prevent them?

Interviewers ask this question to assess your knowledge of the most common errors that occur in hospitals and how you would prevent them. Use examples from your experience or research to explain what steps you would take to ensure medication errors don’t happen.

Example: “Yes, I am familiar with the most common types of medication errors that occur in hospitals. The most frequent errors are wrong drug selection, incorrect dosage or frequency, and incomplete patient information. To prevent these errors, I would take several steps. First, I would ensure that all medications are accurately labeled and stored according to their type and purpose. Second, I would double-check any orders for accuracy before dispensing them. Third, I would always verify a patient’s identity and medical history prior to administering any medication. Finally, I would stay up to date on new drugs and regulations so that I can provide the best possible care for my patients.”

2. What are some of the most important skills for a hospital pharmacist to have?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. When answering, it can be helpful to mention a few of these skills and explain why they are important.

Example: “As a Hospital Pharmacy Technician, I believe that the most important skills for this role are accuracy and attention to detail. It is essential to ensure that all medications are accurately dispensed in accordance with physician orders and patient needs. In addition, excellent customer service and communication skills are key when interacting with patients, physicians, and other healthcare professionals.

I also think it’s important to have knowledge of pharmacy laws and regulations, as well as an understanding of medical terminology. This allows me to stay up-to-date on changes in the industry and provide accurate information to customers. Finally, strong organizational and time management skills are critical for ensuring that tasks are completed efficiently and effectively.”

3. How would you manage the stress of working in a high-pressure environment like a hospital?

Working in a hospital can be stressful, especially when you’re responsible for ensuring that patients receive the correct medications. Employers ask this question to make sure you have strategies for managing stress and remain calm under pressure. In your answer, share two or three ways you manage stress. Try to relate these methods to how they might help you perform well as a pharmacy technician.

Example: “Working in a high-pressure environment like a hospital can be stressful, but I have developed several strategies to help me manage this stress. First, I make sure that I am organized and prepared for my shifts by having all of the necessary supplies on hand and knowing what tasks need to be completed. This helps reduce the amount of time I spend searching for items or trying to figure out what needs to be done. Second, I take regular breaks throughout my shift to give myself a chance to step away from the work and relax. Finally, I stay positive and focus on the fact that I am helping people who are in need of medical care. By utilizing these strategies, I am able to remain focused and productive while managing the stress of working in a hospital setting.”

4. What is your process for handling and storing hazardous materials?

This question is an opportunity to show your knowledge of safety procedures and regulations. Your answer should include a clear description of the process you use for handling, storing and disposing of hazardous materials in compliance with OSHA standards.

Example: “My process for handling and storing hazardous materials is comprehensive and safety-focused. I always ensure that all hazardous materials are properly labeled, stored in the appropriate containers, and kept away from any potential sources of ignition or contamination. When handling these materials, I make sure to wear the necessary personal protective equipment and follow all safety protocols. I also keep detailed records of all hazardous material transactions, including date, quantity, type, and location. Finally, I regularly inspect storage areas to ensure that all hazardous materials are securely stored and accounted for.”

5. Provide an example of a time when you went above and beyond to help a patient and their family understand their medication regimen.

This question can help interviewers understand how you interact with patients and their families. It’s important to show that you’re willing to take the time to explain your work to others, especially if they have questions about their medications or medical care.

Example: “I recently had a patient who was prescribed multiple medications for their condition. They were overwhelmed by the number of pills they needed to take and confused about when to take them. To help, I took the time to sit down with the patient and their family and explain each medication in detail. I went over how it should be taken, what side effects to look out for, and any other important information they needed to know.

I also provided written instructions that included all the details we discussed so they could refer back to it if needed. The patient and their family seemed relieved after our conversation and thanked me for taking the extra time to make sure they understood everything. It felt great to be able to provide this level of service and ensure the patient’s safety.”

6. If a patient experienced an adverse reaction to a medication you administered, how would you handle the situation?

An interviewer may ask this question to assess your ability to handle challenging situations and how you respond to them. In your answer, try to demonstrate that you are willing to take responsibility for your actions and learn from mistakes.

Example: “If a patient experienced an adverse reaction to a medication I administered, my first priority would be to ensure the safety and well-being of the patient. I would immediately contact the attending physician or nurse practitioner to report the incident and follow their instructions for providing care. I would also document the event in the patient’s medical record as required by hospital policy.

I understand that administering medications is a serious responsibility and take it very seriously. In order to prevent similar incidents from occurring in the future, I would review the patient’s chart to make sure the correct dosage was given and that there were no contraindications to taking the medication. I would then discuss any changes with the healthcare team and update the patient’s chart accordingly. Finally, I would use this experience to further educate myself on the proper procedures for administering medications.”

7. What would you do if you noticed that a coworker was not following safety procedures?

Employers ask this question to make sure you are a team player and that you can help others learn. In your answer, try to show that you value safety procedures and would be willing to help your coworker understand why they’re important.

Example: “If I noticed that a coworker was not following safety procedures, my first step would be to address the issue in a professional and respectful manner. I believe it is important to approach any situation with an open mind and understanding of the other person’s perspective.

I would start by asking questions to better understand why they are not following proper protocol. This could help identify potential issues or misunderstandings about the procedure. If necessary, I would provide additional training or resources to ensure that everyone is on the same page.

At the end of the day, safety should always come first. As a Hospital Pharmacy Technician, I am committed to upholding the highest standards of safety for myself, my coworkers, and our patients.”

8. How well do you perform under pressure? Can you provide an example of a time when you had to complete multiple tasks within a short timeframe?

Working in a hospital can be stressful, especially when you’re responsible for ensuring that patients receive their medications on time. Employers ask this question to make sure you have the ability to work under pressure and complete tasks quickly. When answering this question, try to describe your experience working under pressure and how you managed it.

Example: “I thrive under pressure. I have a knack for staying organized and focused when faced with tight deadlines, which helps me to remain calm in stressful situations. For example, when I was working as a Hospital Pharmacy Technician at my previous job, I had to complete multiple tasks within a short timeframe on numerous occasions. On one particular day, I had to fill over 50 prescriptions while also restocking the shelves and helping customers find their medications. Despite the time crunch, I managed to stay on top of all the tasks and completed them efficiently and effectively. This experience has taught me that I can handle any situation thrown my way and still deliver quality results.”

9. Do you have experience working with patients of all ages?

The interviewer may ask this question to learn more about your experience working with patients of all ages. This can be an important skill for a hospital pharmacist technician because they often work with patients of all ages, including children and the elderly. When answering this question, it can be helpful to mention any specific skills you have that help you work with different age groups.

Example: “Yes, I have experience working with patients of all ages. During my time as a Hospital Pharmacy Technician, I worked closely with pediatric, adolescent, and adult patients to ensure they received the medications they needed in a timely manner. I was also responsible for providing patient education on medication use and side effects. My ability to communicate effectively with patients of all ages allowed me to build strong relationships with them and their families.

I am confident that my experience makes me an ideal candidate for this position. I understand the importance of providing quality care to each individual patient and strive to make sure they receive the best possible service. I am passionate about helping others and look forward to continuing to do so in this new role.”

10. When administering a medication, what is the minimum volume of liquid that you should administer to the patient?

This question is a test of your knowledge of the proper dosage for medications. It also tests your ability to work with patients and their unique needs. When answering this question, make sure you are clear about the exact volume that you would administer and why it’s important.

Example: “When administering a medication, it is important to ensure that the minimum volume of liquid is given to the patient. Generally speaking, the minimum volume of liquid should be 5 milliliters for an adult and 2.5 milliliters for a child or infant. This is to ensure that the patient receives the full dose of the medication without any potential adverse effects due to over-dilution. As a Hospital Pharmacy Technician, I am aware of this standard and always strive to adhere to it when preparing medications for patients. Furthermore, I also take into account the size and weight of the patient as well as their age in order to determine the appropriate dosage.”

11. We want to improve our turnaround time for filling prescriptions. How would you approach this goal?

Turnaround time is the amount of time it takes to fill a prescription. This question allows you to show your problem-solving skills and ability to work as part of a team.

Example: “I believe that the key to improving turnaround time for filling prescriptions is to ensure that all processes are as efficient and streamlined as possible. To do this, I would first assess the current system in place and identify any areas where improvements can be made. This could include streamlining communication between departments, implementing automated systems, or reorganizing workflow.

Once these potential areas of improvement have been identified, I would work with other members of the pharmacy team to come up with a plan to implement them. This could involve training staff on new procedures, introducing new technology, or creating additional protocols. By taking a proactive approach to addressing the issue, we can ensure that our turnaround time is improved without compromising quality of care.”

12. Describe your process for double-checking that you entered the correct information when filling out a prescription.

This question can help the interviewer determine how you ensure accuracy in your work. Describe a specific process for double-checking information and how it helps you avoid mistakes.

Example: “When filling out a prescription, accuracy is of the utmost importance. To ensure that I am entering the correct information every time, I have developed a process for double-checking my work.

The first step in my process is to review the patient’s medical history and verify any allergies or drug interactions. This helps me make sure that the medication prescribed is safe for the patient.

Next, I will check the dosage and frequency instructions on the prescription against the manufacturer’s recommendations. If there are any discrepancies, I will contact the prescribing physician before proceeding.

Lastly, I will double-check all of the patient’s personal information such as name, address, phone number, etc. to make sure it is accurate.

By following this process each time I fill out a prescription, I can be confident that I am providing the best care possible to my patients.”

13. What makes you the best candidate for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. Before your interview, make a list of all the skills and experiences that make you an ideal candidate for this role. Focus on highlighting your relevant work experience, education or certifications and any transferable skills.

Example: “I believe I am the best candidate for this position due to my extensive experience and knowledge in hospital pharmacy. I have been a Hospital Pharmacy Technician for over five years, working with both inpatient and outpatient pharmacies. During this time, I have developed an excellent understanding of medication distribution systems, drug interactions, and patient safety protocols.

In addition, I have completed multiple certifications related to hospital pharmacy, including Certified Pharmacy Technician (CPhT) and Certified Compounded Sterile Preparation Technician (CSPT). This has enabled me to gain a deeper insight into the complexities of hospital pharmacy operations and allowed me to stay up-to-date on the latest industry trends.

Moreover, I am passionate about providing quality care to patients and take pride in ensuring that medications are dispensed accurately and safely. My commitment to excellence is reflected in my attention to detail and ability to work well under pressure. Finally, I possess strong communication skills which allow me to effectively collaborate with other healthcare professionals and provide exceptional customer service.”

14. Which pharmacy software programs are you most familiar with?

The interviewer may ask this question to determine your level of experience with pharmacy software programs. If you have previous experience working in a hospital or other healthcare facility, the interviewer may want to know which software program you used and how well you performed with it. You can answer honestly about your familiarity with different software programs and describe any past experiences using them.

Example: “I am very familiar with a variety of pharmacy software programs. I have experience working with both Cerner and Epic, two of the most widely used systems in hospital pharmacies. I also have experience using Pyxis, which is commonly found in retail settings.

In addition to these three programs, I am comfortable learning new software quickly. I understand the importance of staying up-to-date on technology and am willing to take any necessary training courses to ensure that I’m knowledgeable about the latest software available.”

15. What do you think is the most important aspect of pharmacy?

This question is a great way for employers to learn more about your knowledge of pharmacy. When answering this question, it can be helpful to mention the specific skills you have that are important in this role.

Example: “I believe the most important aspect of pharmacy is patient safety. As a Hospital Pharmacy Technician, I understand that my role is to ensure medications are dispensed accurately and safely. This means double-checking prescriptions for accuracy, verifying drug interactions, and ensuring proper labeling and packaging. It also involves providing patients with accurate information about their medication and any potential side effects or risks associated with it.

In addition, I think it’s important to provide excellent customer service. Patients should feel comfortable asking questions about their medications and be able to trust that they will receive clear answers in an efficient manner. Finally, I believe it’s essential to stay up-to-date on industry standards and regulations so that all processes are compliant with state and federal laws.”

16. How often do you update your knowledge on new medications and treatments?

This question can help the interviewer determine how much you value continuing education. It’s important to show that you’re willing to learn new things and keep up with current developments in your field.

Example: “I am always striving to stay up-to-date on the latest medications and treatments. I attend continuing education courses regularly, both online and in person, to ensure that my knowledge is current. I also read industry publications and attend conferences when possible to learn about new developments in the field of hospital pharmacy. In addition, I frequently consult with colleagues and pharmacists to discuss new products and techniques. Finally, I use the internet to research new drugs and treatments as they become available. By staying informed, I can provide the best care for patients and help them make informed decisions about their health.”

17. There is a lot of competition in the pharmacy industry. How will you set yourself apart from other pharmacists?

Employers ask this question to see if you have the confidence and skills to succeed in their hospital. When answering, make sure to highlight your unique qualities that will help you excel in this role.

Example: “I believe that my experience and qualifications make me an ideal candidate for this position. I have been a Hospital Pharmacy Technician for over five years, and during this time I have developed a strong knowledge of the industry and its regulations. I am also well-versed in the latest technology used in pharmacy operations, which allows me to provide efficient service to customers.

Additionally, I take great pride in providing excellent customer service. I always strive to ensure that each patient receives the best possible care and advice. I understand that patients rely on pharmacists to help them with their medication needs, so I go above and beyond to ensure they are satisfied.”

18. How do you ensure accuracy when dispensing medications?

The interviewer may ask you this question to assess your attention to detail and ensure that you can perform the job safely. Your answer should include a specific example of how you maintain accuracy when dispensing medications.

Example: “I understand the importance of accuracy when dispensing medications, and I take great care to ensure that each patient receives the correct medication. To do this, I double-check every order before it is filled. This includes verifying the doctor’s order with the patient’s chart, confirming the dosage and quantity, and ensuring that all information on the label is accurate. I also review the expiration date of any medication being dispensed and make sure that it has not expired. Finally, I always check for potential drug interactions or contraindications before filling a prescription.”

19. What strategies would you use to explain complex medication instructions to a patient or family member?

Interviewers may ask this question to assess your communication skills and ability to explain complex information in a way that is easy for patients or their family members to understand. Use examples from previous experience where you used effective communication strategies to help others understand complicated instructions, procedures or processes.

Example: “When it comes to explaining complex medication instructions to a patient or family member, I believe in taking a step-by-step approach. First, I would make sure that the patient or family member understands why they are taking the medication and what it is intended to do. Then, I would explain each step of the process clearly and concisely, making sure to use language that is easy for them to understand. Finally, I would provide written instructions as well as verbal instructions so that the patient or family member can refer back to them if needed.

I also think it’s important to be patient and understanding when talking to patients and families about their medications. It’s likely that they may have questions or need clarification on certain points, so I would take the time to answer any questions they might have. My goal is always to ensure that the patient or family member feels comfortable and confident with their medication instructions before leaving the pharmacy.”

20. Describe your experience in dealing with difficult customers.

Working in a hospital pharmacy can sometimes involve dealing with patients who are experiencing pain or discomfort. These patients may be frustrated and impatient, which can make them difficult to work with. Employers ask this question to see if you have experience working with these types of customers. Use your answer to show that you know how to handle challenging situations. Explain what steps you take to help calm the patient down and keep them happy while they wait for their medication.

Example: “I have extensive experience in dealing with difficult customers. In my current role as a Hospital Pharmacy Technician, I am often the first point of contact for patients who may be frustrated or confused about their medications. I take great care to listen to their concerns and provide them with accurate information that helps to alleviate any confusion they may have. I also ensure that all questions are answered promptly and professionally.

In addition, I am adept at diffusing tense situations. I understand that sometimes emotions can run high when it comes to medication, so I make sure to remain calm and patient while providing clear answers. I always strive to maintain a positive attitude and work hard to find solutions that meet the customer’s needs. My goal is to leave every customer feeling satisfied and confident that their health is being taken seriously.”

21. How do you handle customer complaints and requests for refunds?

As a hospital pharmacy technician, you may be responsible for handling customer complaints and requests for refunds. Employers ask this question to make sure that you have the interpersonal skills necessary to handle these situations effectively. In your answer, explain how you would respond to customers who are unhappy with their experience or request a refund. Try to show that you can remain calm and polite even when dealing with challenging people.

Example: “When it comes to customer complaints and requests for refunds, I believe in providing excellent customer service. My approach is to first listen carefully to the customer’s complaint or request, then work with them to find a solution that meets their needs. I understand that customers may be frustrated when they have an issue, so I always take the time to explain the process and answer any questions they might have. If a refund is necessary, I make sure to follow all of the hospital’s policies and procedures while also being respectful and understanding of the customer’s situation.”

22. Are you familiar with the laws and regulations governing pharmacists?

The interviewer may ask this question to see if you have the necessary knowledge and skills to work in a hospital pharmacy. In your answer, explain that you understand the laws and regulations governing pharmacists and how they apply to working as a hospital pharmacist technician.

Example: “Yes, I am very familiar with the laws and regulations governing pharmacists. As a Hospital Pharmacy Technician, it is my responsibility to ensure that all medications are dispensed safely and accurately in accordance with state and federal laws. I have experience working with the Drug Enforcement Administration (DEA), as well as other regulatory agencies such as the Food and Drug Administration (FDA). I stay up-to-date on any changes or updates to these laws and regulations so that I can provide the best possible care for patients. In addition, I understand the importance of maintaining patient confidentiality and ensuring compliance with HIPAA regulations.”

23. Describe how you stay organized while managing multiple tasks at once.

Hospital pharmacies often have a lot of patients to serve, so employers ask this question to make sure you can stay organized and prioritize your tasks. Use your answer to explain how you keep track of all the medications you need to fill and when they’re due. Explain that you use an organizational system that helps you remember important dates and deadlines.

Example: “I am an experienced Hospital Pharmacy Technician and I understand the importance of staying organized while managing multiple tasks. In my current role, I have developed a system to ensure that all tasks are completed in a timely manner. First, I prioritize tasks based on urgency and importance. This helps me to focus on the most important items first and then move onto the less time-sensitive tasks. Secondly, I use lists and calendars to keep track of deadlines and progress. Finally, I communicate regularly with colleagues and supervisors to stay up-to-date on any changes or updates. By following these steps, I am able to efficiently manage multiple tasks at once and remain organized throughout the process.”

24. What challenges did you encounter in your last job as a pharmacy technician, and how did you overcome them?

Employers ask this question to learn more about your problem-solving skills and how you overcame challenges in the past. When answering, be honest about what challenges you faced and explain how you solved them.

Example: “In my last job as a pharmacy technician, I encountered many challenges. One of the biggest was staying organized in a fast-paced environment. With so many prescriptions coming in and out each day, it was difficult to keep track of everything. To overcome this challenge, I developed an efficient system for organizing all of the paperwork associated with each prescription. This allowed me to quickly access any information that I needed and ensure accuracy when filling orders.

Another challenge I faced was keeping up with new regulations and guidelines. As a pharmacy technician, it is important to stay informed on changes in the industry. To meet this challenge, I regularly attended continuing education courses and read up on new developments in the field. This helped me stay current on best practices and remain compliant with all regulations.”

25. How do you keep up with trends in the healthcare industry that could affect hospital pharmacies?

The interviewer may ask this question to see if you are committed to staying up-to-date on the latest developments in your field. Use your answer to show that you have a passion for learning and growing as a professional.

Example: “I take staying up to date with trends in the healthcare industry very seriously. To ensure I am always informed, I read industry publications and attend conferences related to hospital pharmacy. I also stay connected with other Hospital Pharmacy Technicians through professional networks and forums. This helps me keep abreast of any changes or new developments that could affect our work.

Additionally, I make sure to stay current on all relevant regulations and laws. I regularly review the latest updates from the FDA and other regulatory bodies to make sure I understand how they might impact my job as a Hospital Pharmacy Technician. Finally, I use technology to stay ahead of the curve. I frequently search online for news articles and blogs related to hospital pharmacies so I can be aware of any potential issues before they become major problems.”