Hospitality Assistant Resume Example & Writing Guide

Use this Hospitality Assistant resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hospitality assistants are the backbone of the industry. They’re the ones who make sure that everything runs smoothly behind the scenes while guests enjoy their time at your hotel or resort.

If you have a knack for being organized, friendly, and helpful—and you’re looking for a new career where you can put those skills to good use—then you might want to consider becoming a hospitality assistant yourself. Here are some tips and an example resume to help you write a great hospitality assistant resume that hiring managers will love.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Dedicated hospitality professional with five years of experience in the food and beverage industry. Proven ability to provide excellent customer service and ensure a smooth operation. Seeking a position in a high-volume environment where I can use my skills and knowledge to contribute to a team’s success.

Chicago Vocational Career Academy Jun '08
High School Diploma
Company A, Hospitality Assistant Jan '17 – Current
  • Assisted with the setup and breakdown of events, including room reservations, catering orders, etc.
  • Provided exceptional customer service to guests and assisted in maintaining a clean work environment at all times.
  • Maintained knowledge of hotel policies and procedures for proper execution when interacting with guests.
  • Performed other duties as assigned by management such as stocking supplies, cleaning rooms, or assisting with special projects/events.
  • Followed safety rules and regulations regarding food handling practices and maintained confidentiality of sensitive information related to guest affairs.
Company B, Hospitality Assistant Jan '12 – Dec '16
  • Assisted with the coordination of special events, including weddings and corporate functions for up to 200 guests
  • Prepared food in a commercial kitchen using standard cooking equipment (stoves, ovens, fryers) and common kitchen tools
  • Maintained cleanliness throughout the venue by sweeping and mopping floors daily; washed dishes after each meal service
  • Kept accurate records of all incoming orders from customers as well as outgoing deliveries to ensure proper accounting practices
  • Operated forklift safely while loading/unloading supplies from delivery trucks on a regular basis
Company C, Food Server Jan '09 – Dec '11
  • Greeted guests and took their orders in a timely and professional manner.
  • Delivered food and drinks to guests and ensured that they were satisfied with their meals.
  • Cleared away used dishes and utensils from guests’ tables and reset them for the next guests.

Industry Knowledge: Customer Service, Guest Relations, Check-In/Check-Out Procedures, Front Desk Procedures, Point of Sale Systems
Technical Skills: Microsoft Office Suite, Point of Sale Systems, Customer Relationship Management
Soft Skills: Communication, Teamwork, Customer Service, Conflict Resolution, Problem Solving, Leadership

How to Write a Hospitality Assistant Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted with banquet setup,” you could say you “assisted with banquet setup for 200+ guests, including tables, chairs, linens, and decorations, in less than 2 hours.”

The second bullet point is much stronger because it provides specific details about what you did and how well you did it. And it also includes a quantifiable result—200+ guests in less than 2 hours—which is always a good thing!

Identify and Include Relevant Keywords

When you apply for a hospitality assistant role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific skills and terms related to the job, like “hospitality” or “customer service.” If your resume doesn’t have enough of the right keywords, the ATS might not rank it as a top candidate.

To increase your chances of landing an interview, use these common hospitality assistant keywords:

  • Hospitality
  • Hospitality Management
  • Customer Service
  • Microsoft Access
  • Event Planning
  • Teamwork
  • Catering
  • Social Media
  • Restaurant Management
  • Time Management
  • Fine Dining
  • Food & Beverage
  • Communication
  • Event Management
  • Organization Skills
  • Public Speaking
  • Bartending
  • Customer Satisfaction
  • Marketing
  • Customer Experience
  • Research
  • Opera
  • Sales
  • Multitasking
  • Front Office
  • Team Spirit
  • Problem Solving
  • Waiting Tables
  • Interpersonal Skills

Showcase Your Technical Skills

As a hospitality assistant, you will need to be proficient in a variety of software programs and systems. This might include hotel management software, reservation systems, and customer relationship management (CRM) software. Additionally, you will need to be able to use technology to communicate with other members of the hospitality team, including hotel staff, guests, and vendors.

Some of the programs and systems that hospitality assistants are typically expected to be proficient in include: hotel management software, reservation systems, and customer relationship management (CRM) software.


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