Resume

Hotel General Manager Resume Example & Writing Guide

Use this Hotel General Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hotel general managers oversee all aspects of an operation, from staffing and training to budgeting and marketing. They’re responsible for managing costs while maximizing revenue and profits while providing excellent customer service.

Because hotel managers oversee such large, complex operations, they need to be organized, detail-oriented, and able to juggle multiple projects at once. They also need strong leadership skills to inspire their teams and create a positive work environment.

Here are some tips and an example to help you write a great hotel general manager resume that hiring managers will love.

Michael Garcia
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Seasoned hospitality executive with over 15 years of experience in hotel and resort management. Proven track record in leading teams, driving customer satisfaction, and overseeing all operations. Demonstrated success in turnaround and start-up environments. seeks a general manager role in a luxury hotel or resort.

Education
University of Nevada, Las Vegas Jun '10
B.S. in Hotel and Restaurant Management
Experience
Company A, Hotel General Manager Jan '17 – Current
  • Managed a team of over 100 employees and led the hotel to achieve an overall 5-Star rating in all areas including guest service, food & beverage, housekeeping, engineering, sales & marketing, revenue management, human resources and finance.
  • Oversaw the renovation of the property from start to finish which included new furniture and fixtures throughout the lobby and public spaces as well as upgrades to rooms such as flat screen TVs with Netflix capability.
  • Created a culture that fosters employee engagement through recognition programs for both individual performance and company initiatives like Guest Service Excellence or Employee of the Month.
  • Implemented training programs for managers on topics ranging from effective leadership skills to operational best practices resulting in increased efficiency across departments while maintaining high levels of customer satisfaction.
  • Led efforts to increase revenue by increasing occupancy rates through strategic pricing decisions along with implementing new technology solutions such as mobile check-in/out kiosks at the front desk which resulted in faster check-ins and reduced wait times during peak hours.
Company B, Hotel General Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new reservation system, resulting in an increase in reservations by 25%
  • Conducted training for all employees on proper customer service techniques to ensure consistent messaging and etiquette
  • Managed payroll and oversaw budgeting process for ~200 employees (~$1M total annual payroll)
  • Implemented a new employee recognition program that increased morale among staff members by 15%
  • Reduced food waste by implementing a tracking system that monitored expiration dates on perishable items
Company C, Hotel Manager Jan '09 – Dec '11
  • Managed the day-to-day operations of a 100+ room hotel and ensured guest satisfaction, departmental accountability and financial goals were met or exceeded.
  • Oversaw all aspects of property management including sales and marketing, food & beverage, housekeeping, front desk/bell staff, engineering, etc.
  • Worked with owner to create an annual budget for each year that balanced revenue growth opportunities with operating expenses to ensure profitability.
Certifications
  • Certified Hotel Administrator
  • Certified Hospitality Executive
  • Hospitality Management Certification
Skills

Industry Knowledge: Accounting, Human Resources, Risk Management, Customer Service, Security, Customer Satisfaction, Hospitality
Technical Skills: Microsoft Office Suite, SAP, Salesforce, AMS, Workday, Oracle, NetSuite
Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management

How to Write a Hotel General Manager Resume

Here’s how to write a hotel general manager resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.

For example, rather than saying you “managed staff,” you could say that you “increased revenue by 15% in first six months of management, resulting in 100% increase in staff and a 10% decrease in turnover rate.”

Notice how the second bullet point is more specific and provides more detail about the results of the work. It also includes a quantifiable result (increase in revenue) and a specific number to demonstrate the scale of the impact.

Identify and Include Relevant Keywords

When you apply for a hotel general manager role, your resume might go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of general manager keywords to help you target your resume:

  • Hotel Management
  • Hospitality
  • Food & Beverage
  • Hotel Operations
  • Customer Service
  • Hospitality Management
  • Restaurant Management
  • Restaurant Business
  • Catering
  • Banquet Operations
  • Revenue Analysis
  • Time Management
  • Guest Service Management
  • Sales
  • Teamwork
  • Event Management
  • New Hotel Openings
  • Event Planning
  • Customer Satisfaction
  • MICROS
  • Pre-opening
  • Hospitality Industry
  • Culinary Skills
  • Corporate Events
  • Menu Development
  • Wine
  • Meeting Planning
  • Wine Lists
  • Fine Dining
  • Public Speaking

Showcase Your Technical Skills

Hotel general managers need to be proficient in a variety of technologies in order to do their jobs effectively. Programs like Microsoft Office Suite (Excel, Word, PowerPoint), social media platforms like LinkedIn and Twitter, and hospitality-specific software programs like Opera are all commonly used by hotel general managers. Additionally, hotel general managers need to be familiar with hotel management systems and how they work.

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