Resume

Hotel Manager Resume Example & Writing Guide

Use this Hotel Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hotel managers oversee the day-to-day operations of a hotel, motel, or other lodging establishment. They’re responsible for everything from managing budgets and planning renovations to overseeing staff recruitment and training.

A successful hotel manager has excellent people skills and is able to build strong relationships with coworkers, vendors, and customers alike. They’re also detail-oriented and organized, able to juggle multiple projects at once. And because they’re often the face of the hotel, they need to have strong public speaking skills as well.

Here are some resume tips to follow plus an example for reference when writing your own hotel manager resume.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Hospitality-focused hotel manager with more than 10 years of experience in the industry. Proven track record in managing all aspects of hotel operations, including front desk, housekeeping, and food and beverage. Seeking a position in a growing company where I can use my skills and knowledge to contribute to the success of the organization.

Education
Illinois State University Jun '10
B.S. in Hospitality Management
Experience
Company A, Hotel Manager Jan '17 – Current
  • Managed the daily operations of a 100+ room hotel, including hiring and training staff, developing schedules, monitoring performance, resolving guest issues and concerns.
  • Oversaw all aspects of the property’s operation to ensure that it met or exceeded industry standards in areas such as cleanliness, service quality, safety & security and financial performance.
  • Developed marketing plans for increasing occupancy rates by identifying target markets and creating promotional campaigns to reach those markets.
  • Ensured compliance with applicable laws and regulations related to health care facilities through regular inspections of the facility and adherence to infection control policies/procedures.
  • Maintained effective relationships with physicians, hospital administration, vendors (elevator maintenance) etc., ensuring smooth day-to-day operations at the facility.
Company B, Hotel Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new computer system that improved guest satisfaction by 15%
  • Reduced food and beverage costs by 5% through menu revisions, cost-effective purchasing practices and employee training
  • Improved overall customer service experience by implementing a comprehensive customer feedback program to identify problems early on
  • Created an incentive program for housekeepers that increased productivity 10% over 3 months
  • Implemented a room turnover process that reduced average check-in time from 2 hours to 45 minutes
Company C, Housekeeper Jan '09 – Dec '11
  • Cleaned and maintained all areas of the hotel including guest rooms, public areas, and back-of-house areas.
  • Ensured all areas were clean and tidy for guests, and that all safety and sanitation standards were met.
  • Replenished supplies such as linens, towels, and toiletries in guest rooms and public areas.
Certifications
  • Certified Hotel Administrator
  • Certified Meeting Professional
  • Certified Hospitality Sales Professional
Skills

Industry Knowledge: Guest Service, Banquet Service, Food and Beverage, Housekeeping, Front Desk, Sales and Marketing
Technical Skills: Microsoft Office Suite, Google Suite, Trello, Salesforce, Booking.com, Expedia
Soft Skills: Communication, Leadership, Problem Solving, Teamwork, Critical Thinking, Time Management, Attention to Detail

How to Write a Hotel Manager Resume

Here’s how to write a hotel manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will read. And if they’re not interesting or compelling, they’ll just skim the rest of your resume and move on to the next one.

So it’s crucial that you use bullet points to showcase your experience, skills, and accomplishments. And the best way to do that is by using specific details and numbers. For example, rather than saying you “managed hotel staff,” you could say you “increased revenue by 15% in first year as manager by streamlining check-in process and improving customer service.”

The second bullet point is much more interesting and provides a clear sense of what you did and the results of your work.

Related: What Is a Hotel Manager? How to Become One

Identify and Include Relevant Keywords

When you apply for a hotel manager role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. The ATS will search for terms like “customer service” and “employee training” in order to determine whether your skills and experience are a match for the job you’ve applied to. If you don’t have enough of the right keywords on your resume, the ATS might discard your application before a human ever sees it.

To increase your chances of getting an interview, use this list of commonly used hotel manager keywords as a starting point and make sure they’re throughout all the relevant sections of your resume:

  • Hospitality
  • Hotel Management
  • Food & Beverage
  • Hospitality Management
  • Restaurant Management
  • Event Management
  • Sales
  • Customer Service
  • Teamwork
  • Event Planning
  • MICROS
  • Catering
  • Budgeting
  • Time Management
  • Marketing
  • Public Relations
  • Customer Satisfaction
  • Hotel Booking
  • Front Office
  • Negotiation
  • Business Strategy
  • Revenue Analysis
  • Rooms Division
  • Rooms Division Management
  • Revenue Optimization
  • Banquet Operations
  • Convention Services
  • Property Management Systems
  • Customer Relationship Management (CRM)
  • Fine Dining

Showcase Your Technical Skills

Hotel managers are responsible for overseeing all aspects of the hotel, from the front desk to the housekeeping department. They use a variety of software programs and systems to manage the hotel, track guests, and oversee operations. In order to be a successful hotel manager, it is essential that you are proficient in the use of these programs and systems.

Some of the programs and systems that hotel managers commonly use include: property management software, booking systems, accounting software, and customer relationship management (CRM) software. Additionally, hotel managers should be familiar with hospitality-specific software programs, like point-of-sale (POS) systems and reservation systems.

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