Hotel Operations Manager Resume Example & Writing Guide

Use this Hotel Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hotel operations managers are responsible for overseeing all aspects of the hotel’s day-to-day operations. They’re the ones who make sure that guests are happy, employees are productive, and the business is profitable.

Operations managers are often the first point of contact for guests, so they need excellent customer service skills to help them handle all kinds of requests and complaints. And because they oversee so many different departments and teams, they must be able to communicate effectively with all kinds of people.

Here are some tips and an example to help you write a hotel operations manager resume that will impress hiring managers everywhere.

Mary Thompson
Houston, TX | (123) 456-7891 | [email protected]

Hospitality-focused operations manager with 10+ years of experience in the hotel industry. Proven track record in managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and sales and marketing. Seeking an opportunity to use skills and experience to lead a team and improve the guest experience.

University of Houston Jun '10
B.S. in Hospitality Management
Company A, Hotel Operations Manager Jan '17 – Current
  • Managed the daily operations of a 100+ room hotel, including hiring and training staff, developing schedules, monitoring performance, resolving guest issues and concerns.
  • Oversaw all aspects of the front desk operation to ensure that guests are greeted in a friendly manner with efficient check-in/check-out procedures.
  • Ensured that housekeeping functions at maximum efficiency by setting standards for cleanliness and maintaining proper inventory levels.
  • Maintained an awareness of current market conditions through regular contact with competitors as well as local economic indicators such as occupancy rates and pricing trends.
  • Developed marketing plans to increase revenue opportunities within budget constraints while ensuring compliance with applicable laws and regulations regarding advertising practices.
Company B, Hotel Operations Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new computer system that improved efficiency and streamlined operations, saving over $50K in annual labor costs
  • Conducted training for all front-of-house staff on proper customer service techniques to ensure positive guest experiences
  • Managed day-to-day operations at hotel including reservations, staffing, maintenance and budgeting
  • Oversaw payroll management, scheduling and employee relations ensuring consistent performance across departments
  • Implemented an incentive program that increased productivity by 20% among housekeeping staff
Company C, Hotel Desk Clerk Jan '09 – Dec '11
  • Answered hotel telephone calls and directed calls to appropriate staff members or took messages for absent staff members.
  • Checked in hotel guests and issued room keys.
  • Maintained cleanliness and organization of the front desk area and lobby.
  • Certified Hotel Administrator
  • Certified Meeting Professional
  • Certified Hospitality Sales Professional

Industry Knowledge: Customer Service, Housekeeping, Guest Relations, Accounting, Human Resources, Safety and Security, Restaurant Operations
Technical Skills: Microsoft Office Suite, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuickBooks, Sales Force, Data Entry
Soft Skills: Communication, Leadership, Problem Solving, Time Management, Organization, Motivation

How to Write a Hotel Operations Manager Resume

Here’s how to write a hotel operations manager resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.

For example, rather than saying you “managed hotel staff,” you could say that you “increased revenue by 15% in first six months of management, resulting in $150K increase in annual profit.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And that’s what hiring managers want to see.

Identify and Include Relevant Keywords

When you apply for a hotel operations manager role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If you don’t have enough relevant keywords on your resume, the ATS might not submit your application to the hiring manager.

To increase your chances of getting an interview, use the list below as a starting point and then add more relevant keywords that are specific to the hotel industry.

  • Hotel Management
  • Hospitality
  • Hotel Operations
  • Hospitality Management
  • Restaurant Management
  • Front Office
  • Food & Beverage
  • Tourism
  • Rooms Division
  • Catering
  • Event Management
  • Customer Service
  • Pre-opening
  • Revenue Analysis
  • Customer Satisfaction
  • Opera
  • Banquet Operations
  • Guest Service Management
  • Meeting Planning
  • Hotel Booking
  • Front Office Operations
  • Guest Satisfaction
  • Opera Reservation System
  • Property Management Systems
  • Food & Beverage Operations
  • Event Planning
  • Sales
  • Back Office Operations
  • Team Leadership

Showcase Your Technical Skills

In order to be successful in this role, it is essential that hotel operations managers are proficient in a variety of technical systems and procedures. Recruiters are looking for hotel operations managers who are skilled in programs like Microsoft Office Suite, ERP systems, and hotel management software. Additionally, it is important that hotel operations managers are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.


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