Resume

Hotel Receptionist Resume Example & Writing Guide

Use this Hotel Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Hotel receptionists are the first point of contact for many guests when they arrive at a hotel. They’re responsible for providing information about amenities and services, checking guests in and out, and directing them to their rooms.

If you love interacting with people and want to work in a fast-paced environment where every day is different, then a job as a hotel receptionist might be right up your alley. Here are some tips and an example resume to help you write a fantastic hotel receptionist resume that will impress hiring managers everywhere.

David Moore
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Hospitality-focused hotel receptionist with over five years of experience in customer service and front desk operations. Proven ability to provide efficient and exceptional service to guests, resulting in high customer satisfaction ratings. Eager to use skills and experience to help a hotel reach new heights.

Education
Carl Hayden Community High School Jun '08
High School Diploma
Experience
Company A, Hotel Receptionist Jan '17 – Current
  • Assisted with the check-in and check-out of guests, as well as room service orders.
  • Provided information regarding local restaurants, attractions, etc., to guests upon request.
  • Maintained a professional demeanor at all times when dealing with customers and coworkers in person or on the phone.
  • Answered incoming calls within 3 rings and transferred callers appropriately based on their needs (i.e., guest services, housekeeping).
  • Posted outgoing mail for hotel staff members daily and maintained confidentiality of personal information regarding hotel guests/employees where applicable.
Company B, Hotel Receptionist Jan '12 – Dec '16
  • Answered phone calls and emails from guests, vendors and corporate clients to ensure a positive customer experience
  • Checked in over 100 guests per day using computerized reservation system; ensured accurate billing information was entered correctly
  • Maintained detailed records of guest check-ins and checkouts for auditing purposes (daily, weekly, monthly)
  • Prepared outgoing mail and packages as needed; verified that all documents were signed by the proper personnel before sending them out
  • Operated multi-line switchboard with up to 20 incoming lines at once; answered general inquiries about hotel amenities and services
Company C, Hotel Clerk Jan '09 – Dec '11
  • Checked guests in and out of the hotel, ensuring that all required information and payments were received.
  • Provided concierge services to guests, including making restaurant reservations and providing information about local attractions.
  • Maintained cleanliness and organization of the front desk area and public spaces in the hotel.
Skills

Industry Knowledge: Greeting, Check-In, Check-Out, Front Desk Operations, Guest Services, Alarm Room, Alarm Cancellation, Room Service
Technical Skills: Microsoft Office Suite, Check-In System, Greeting System
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Hotel Receptionist Resume

Here’s how to write a hotel receptionist resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific, descriptive language. Rather than saying you “provided customer service,” you could say you “provided concierge-level customer service by greeting guests, checking them in and out, and resolving any issues they had during their stay.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable result (resolving issues).

Related: What Is a Hotel Receptionist? How to Become One

Identify and Include Relevant Keywords

Most hotel receptionist roles require that you submit your resume through an applicant tracking system (ATS). This software scans your resume for certain keywords related to the position. If your resume doesn’t have enough of the right terms, your application might not make it past the first round.

To increase your chances of getting an interview, use this list of commonly used hotel receptionist keywords as a starting point and add them throughout your resume:

  • Hotel Management
  • Hospitality
  • Receptionist Duties
  • Hospitality Management
  • Customer Service
  • Front Office
  • MICROS
  • Tourism
  • Rooms Division
  • Guest Service Management
  • Time Management
  • Microsoft Access
  • Sales
  • Public Speaking
  • Customer Satisfaction
  • Event Planning
  • Food & Beverage
  • Opera
  • Cashiering
  • Teamwork
  • Opera Reservation System
  • Restaurant Management
  • Social Media
  • Public Relations
  • Communication
  • Property Management Systems
  • Property Management
  • Concierge Services
  • Guest Satisfaction
  • Reservations

Showcase Your Technical Skills

In order to be successful in this role, it is essential that hotel receptionists are proficient in a variety of technical systems and procedures. Recruiters are looking for hotel receptionists who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that hotel receptionists are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.

Related: How Much Does a Hotel Receptionist Make?

Remember The Basics

As you draft your resume, you’ll want to keep a few basic guidelines in mind.

Make Your Resume Easy to Scan

There are a few things you can do to your resume to make it easier to read and understand. First, use left alignment, and keep the font size consistent throughout. You should also try to use bullets rather than paragraphs to list your experiences, and keep bullets to no more than 2 lines. Additionally, use italics and bold sparingly, and only for emphasis. Finally, try to leave some white space on the page to make the document less overwhelming.

Be Concise

There is no set length for a resume, but it is important to be concise and get your point across quickly. A one-page resume is ideal for recent graduates and those early in their careers, while a two-page resume is more common for those with more experience. When trimming down a resume, focus on removing irrelevant information and highlighting the most relevant experience.

Check Your Work

Proofreading your resume is important to make sure it looks its best. Spelling mistakes, punctuation mistakes, and grammatical mistakes can all be easily corrected with a careful eye. Having someone else proofread your resume is also helpful, as they can catch mistakes that you may have missed.

Use a Summary

The resume summary statement is an excellent way to introduce yourself and your goals to potential employers. By highlighting your skills and experiences, you can show how you are a good fit for the job you are applying for. The summary should be concise and easy to read, no more than three sentences long.

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