Hotel Receptionist Resume Example & Writing Guide
Use this Hotel Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Hotel receptionists are the first point of contact for many guests when they arrive at a hotel. They’re responsible for providing information about amenities and services, checking guests in and out, and directing them to their rooms.
If you love interacting with people and want to work in a fast-paced environment where every day is different, then a job as a hotel receptionist might be right up your alley. Here are some tips and an example resume to help you write a fantastic hotel receptionist resume that will impress hiring managers everywhere.
How to Write a Hotel Receptionist Resume
Here’s how to write a hotel receptionist resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific, descriptive language. Rather than saying you “provided customer service,” you could say you “provided concierge-level customer service by greeting guests, checking them in and out, and resolving any issues they had during their stay.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also includes a quantifiable result (resolving issues).
Identify and Include Relevant Keywords
Most hotel receptionist roles require that you submit your resume through an applicant tracking system (ATS). This software scans your resume for certain keywords related to the position. If your resume doesn’t have enough of the right terms, your application might not make it past the first round.
To increase your chances of getting an interview, use this list of commonly used hotel receptionist keywords as a starting point and add them throughout your resume:
- Hotel Management
- Hospitality
- Receptionist Duties
- Hospitality Management
- Customer Service
- Front Office
- MICROS
- Tourism
- Rooms Division
- Guest Service Management
- Time Management
- Microsoft Access
- Sales
- Public Speaking
- Customer Satisfaction
- Event Planning
- Food & Beverage
- Opera
- Cashiering
- Teamwork
- Opera Reservation System
- Restaurant Management
- Social Media
- Public Relations
- Communication
- Property Management Systems
- Property Management
- Concierge Services
- Guest Satisfaction
- Reservations
Showcase Your Technical Skills
In order to be successful in this role, it is essential that hotel receptionists are proficient in a variety of technical systems and procedures. Recruiters are looking for hotel receptionists who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that hotel receptionists are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.