Interview

17 Housekeeping Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a housekeeper, what questions you can expect, and how you should go about answering them.

Housekeepers play a critical role in the hospitality industry, ensuring that the premises of hotels, hospitals, and other facilities are clean and presentable at all times. From making beds and cleaning bathrooms to polishing floors and emptying trash cans, housekeepers keep everything spick and span.

If you’re looking for a housekeeping job, it’s important to be prepared for the interview. In this guide, we’ll provide you with some common interview questions and answers that housekeeping candidates can use to prepare for their interview.

What are your strongest skills?

Employers ask this question to learn more about your skills and abilities. They want to know what you are most confident in, so they can decide if you’re the right fit for their housekeeping position. Before your interview, make a list of all of your skills. Think about which ones you use often at work or in your personal life. When answering this question, pick two or three skills that you feel best represent you as a candidate.

Example: “I am very organized and detail-oriented. I also have excellent communication skills. These skills help me do my job well because I always remember where things go and how to clean them properly. I’m also good at working with others, so I like to answer questions from other employees when they need help.”

Why are you interested in housekeeping work?

Employers ask this question to learn more about your background and motivations. They want to know what inspired you to pursue a career in housekeeping, so share any experiences that led you to apply for the position.

Example: “I’ve always enjoyed cleaning because it gives me a sense of accomplishment when I see how much better something looks after I clean it. When I was younger, my mother would hire people to come into our home to do some deep-cleaning work every few months, and I loved helping them by organizing their supplies or making sure they had enough trash bags. Eventually, I started doing light cleaning on my own, like dusting and vacuuming, and eventually I learned how to deep-clean all areas of the house.”

Do you have experience working with cleaning chemicals?

Housekeeping is a physically demanding job that requires you to move around the house and lift heavy objects. Employers ask this question to make sure you have experience working with cleaning chemicals so they can be sure you’re comfortable using them in their hotel or resort. If you don’t have any experience, you should explain what your comfort level is with handling these chemicals.

Example: “I’ve worked with many different types of cleaning chemicals throughout my career. I’m very comfortable using all kinds of chemicals because I know how important it is to keep the rooms clean. However, I do prefer natural products over traditional ones because I think they are better for the environment.”

How long do you see yourself working here?

Employers ask this question to see if you’re planning on staying with their company for a long time. They want housekeepers who are committed to the job and will stay with them for years. When answering, make sure to mention that you plan on being there for a while. Explain why you feel this way about your future at the company.

Example: “I’m very happy working here. I love the work environment and my coworkers. I also really enjoy the clients we have. I think it’s important to be loyal to companies that treat us well. I would like to continue working here for as long as possible.”

What is your least favorite part of housekeeping?

Employers ask this question to make sure you are going to be happy in the role. They want someone who is excited about housekeeping and not just doing it for a paycheck. Your answer should show that you enjoy housekeeping, but also have some areas where you would like to improve.

Example: “My least favorite part of housekeeping is when I am cleaning up after messy guests. It’s understandable that people can get messy, but sometimes they leave their messes for me to clean up. I wish that guests would clean up after themselves more often so I could spend my time on other tasks.”

What kind of housekeeping equipment are you familiar with using?

This question can help the interviewer determine your level of experience with housekeeping equipment. If you have previous experience, describe what kind of equipment you used and how it helped you complete your job duties. If you don’t have any prior experience, you can still answer this question by describing what kind of equipment you would use if hired for the position.

Example: “In my last role as a housekeeper, I was responsible for using all kinds of cleaning equipment to keep the hotel rooms clean. This included vacuums, mops, brooms, dustpans, sponges, rags, toilet brushes and other tools that were necessary for keeping the rooms tidy. I also used disinfectants and sanitizers to ensure the rooms were germ-free.”

Do you have any questions for me?

This is your chance to show the interviewer that you are interested in the position and want to learn more about it. It’s also a good time to ask any questions you have about the company or the housekeeping department.

Example: “Yes, I do. I’m very excited about this opportunity, and I would love to work here. I noticed that there are several different floors in this hotel, and each floor has its own cleaning staff. How often does the entire housekeeping team meet together? Also, what type of training opportunities are available for employees?”

Can you handle cleaning up unpleasant things like vomit, urine, blood, spills, etc?

Housekeeping is a job that requires you to clean up unpleasant things like vomit, urine and blood. Employers ask this question to make sure you are comfortable with these tasks. In your answer, let the employer know that you can handle cleaning up these types of messes. Explain that you have experience handling these situations in the past.

Example: “Yes, I am very comfortable with cleaning up unpleasant things like vomit, urine and blood. Throughout my career as a housekeeper, I’ve cleaned up all three of these messes many times. I always wear protective gear when cleaning up these messes so I don’t get sick myself. I also use disinfectants to ensure the messes are sanitized.”

Do you have reliable transportation?

Employers may want to know that you have a way to get to and from work. They might ask this question to make sure you can get to their facility on time each day. In your answer, let the employer know what transportation options are available to you. If you don’t have reliable transportation, explain how you plan to get to work if hired.

Example: “I do have my own vehicle, which I’ve had for several years now. It’s in great condition, so I haven’t had any issues with it. I also live close enough to work that I could walk there if needed.”

What would you do if you saw an insect in a room you were cleaning?

Housekeeping employees may encounter insects or other pests while cleaning. Employers ask this question to make sure you know how to handle such a situation safely and efficiently. In your answer, explain what steps you would take to get rid of the insect without harming yourself.

Example: “If I saw an insect in a room I was cleaning, I would first try to find out if it’s safe to kill it. If so, I would use my vacuum cleaner to suck up the insect. If not, I would leave the room for someone else to clean. Insects are often signs of larger problems, so I would report seeing the insect to my supervisor.”

What would you do if you found money or valuables in a room you were cleaning?

This question can help the interviewer determine how honest you are and whether you would report finding something valuable. Your answer should show that you’re trustworthy, honest and willing to do what’s right.

Example: “If I found money or valuables in a room I was cleaning, I would immediately inform my supervisor so they could handle it appropriately. If I were alone, I would take pictures of the room with my phone before moving anything around and then call for backup. I would make sure everything was put back exactly where it was before calling for backup.”

Are you able to lift heavy cleaning supplies?

Housekeeping can involve lifting heavy cleaning supplies, such as buckets and mops. Employers ask this question to make sure you are physically capable of doing the job. In your answer, let the employer know that you have no problem with lifting these items. If you do not feel comfortable answering this question yourself, you can mention a previous experience where you lifted something heavy.

Example: “I am able to lift up to 50 pounds without any problems. I have done this many times in my previous housekeeping jobs. I also have no problem carrying large bags of laundry or other supplies.”

What would you do if you were assigned a task you were unfamiliar with?

Employers ask this question to make sure you’re willing to learn new tasks and adapt to their housekeeping policies. When answering, it’s important to show that you are a fast learner who is eager to take on new challenges.

Example: “If I was assigned a task I wasn’t familiar with, I would first try to find out what the best way to complete the task was. If there were no instructions or guidelines for how to do the task, I would ask my supervisor if they could give me some tips. I am always open to learning new things, so I would be excited to have the opportunity to expand my knowledge.”

What would you do if a customer was dissatisfied with your work?

Housekeeping is a service industry job, so it’s important to be able to handle customer complaints. Employers ask this question to make sure you know how to respond to these situations and ensure they don’t happen again. In your answer, explain what steps you would take to resolve the situation and prevent future issues.

Example: “If I ever had a dissatisfied customer, I would first apologize for their experience. Then, I would find out exactly what went wrong and try my best to fix it. If that wasn’t possible, I would offer them a discount on their next visit or free night at the hotel. I believe that by taking responsibility for my mistakes and doing everything in my power to correct them, I can show customers that I care about their satisfaction.”

How would you handle a conflict with another housekeeping employee?

Employers ask this question to make sure you can work well with others. They want housekeepers who are able to communicate effectively and resolve problems without disrupting the rest of the team. In your answer, show that you value teamwork and collaboration. Explain how you would try to solve the problem in a way that makes everyone feel heard.

Example: “I once worked with another housekeeper who was very particular about her cleaning methods. She often criticized my technique when I used different products or cleaned in a slightly different order than she did. At first, I tried to explain why I chose to do things differently, but it became clear that she wasn’t open to hearing my reasoning. Instead, I started following her method exactly as she instructed. After a few weeks, she noticed that I had changed my methods and asked me why. I explained that I wanted to avoid any conflict between us. She apologized for being so critical and we were able to find a compromise.”

What would you do if a customer or guest asked you to do something outside of your job responsibilities?

Employers ask this question to make sure you know how to handle difficult situations with customers. They want housekeepers who can remain calm and professional when faced with a challenging situation. In your answer, explain that you would politely decline the request and refer them to someone else who could help them.

Example: “If a guest asked me to do something outside of my job responsibilities, I would politely tell them that I am not able to help them. Then, I would direct them to someone who could assist them. For example, if they wanted to order room service, I would tell them where they could find the phone in their room. If they needed more assistance, I would offer to call for them.”

What would you do if you saw another employee doing something against company policy?

This question can help the interviewer assess your ability to work as part of a team and communicate with others. It can also show how you might handle conflict in the workplace. When answering this question, it can be helpful to think about what policies are most important for housekeeping staff to follow.

Example: “If I saw another employee doing something against company policy, I would first try to speak with them privately to see if there was an explanation or misunderstanding. If they were aware that their actions violated company policy but continued to do so, I would report the situation to my supervisor. In this case, I would want to make sure that the other employee understood why their behavior was inappropriate and ensure that they knew I was only reporting the issue because I wanted to help the company maintain its standards.”

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