Housing Case Manager Resume Example & Writing Guide

Use this Housing Case Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a case manager, you’re responsible for overseeing the needs of your clients as they navigate complex systems like the healthcare or social services systems. You’re also there to advocate for your clients, build relationships with other service providers, and help them find the resources they need to live healthy, happy lives.

If you have a passion for helping others and enjoy building relationships, this could be the perfect role for you. Here are some tips and an example to help you write a compelling case manager resume that will get you noticed by recruiters.

Jennifer Thomas
Phoenix, AZ | (123) 456-7891 | [email protected]

Skilled housing case manager with more than 10 years of experience working with vulnerable populations. Proven ability to connect clients with appropriate resources, navigate government systems, and build relationships with key stakeholders. Passionate about social justice and committed to helping others achieve stability and self-sufficiency.

Arizona State University Jun '10
University of Arizona Jun '06
B.A. in Psychology
Company A, Housing Case Manager Jan '17 – Current
  • Assessed clients for housing readiness and identified barriers to stable housing, including substance abuse issues.
  • Developed individualized plans with each client that included specific goals and objectives related to obtaining permanent housing as well as other needs such as employment or medical care.
  • Coordinated services with multiple agencies in order to meet the needs of our clients, including but not limited to: food stamps, Medicaid, SSI/SSDI, VA benefits, etc.
  • Facilitated contact between potential landlords and clients by providing information about a client’s background and current situation (credit check).
  • Provided case management support during the transition from shelter into transitional or permanent housing through ongoing supportive services until the client is self-sufficiently housed.
Company B, Housing Case Manager Jan '12 – Dec '16
  • Developed a comprehensive care plan for each client that included referrals to community resources and financial assistance programs
  • Collaborated with the medical team to ensure all clients were receiving proper treatment and medication
  • Assessed housing stability by conducting home visits, reviewing documentation and interviewing family members
  • Maintained an accurate database of information on over 100 clients in collaboration with 3 other case managers
  • Provided supportive counseling to families experiencing homelessness or domestic violence situations Resume Bullet Points -> Conducted outreach at local shelters, churches and food banks to identify potential clients needing services
Company C, Social Worker Jan '09 – Dec '11
  • Assessed clients’ needs and strengths, developed service plans and provided direct services such as individual and family counseling.
  • Coordinated with other agencies and professionals to ensure that clients’ needs were met in a timely and efficient manner.
  • Participated in case reviews, team meetings, and individual supervision to reflect on practice, identify areas for improvement, and set goals.

Industry Knowledge: Section 8, VASH, HUD, Section 202, FHA, VA, Public Housing, Homelessness, Affordable Housing
Technical Skills: Microsoft Excel, Access, Word, PowerPoint, Outlook
Soft Skills: Communication, Problem Solving, Teamwork, Leadership, Negotiation, Cooperation, Customer Service

How to Write a Housing Case Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate how you’ve used your skills and experience to make a difference in the world.

For example, rather than saying you “provided case management services for low-income families seeking affordable housing,” you could say that you “provided case management services for low-income families seeking affordable housing, resulting in a 90% success rate in obtaining housing for clients.”

The second bullet point paints a much clearer picture of what you did and the impact of your work. And it provides a specific number to demonstrate the level of success you achieved.

Identify and Include Relevant Keywords

When you apply for a housing case manager role, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. You can find a list of common housing case manager keywords below:

  • Case Management
  • Social Services
  • Case Management Services
  • Mental Health
  • Community Outreach
  • Mental Health Counseling
  • Crisis Intervention
  • Program Development
  • Nonprofit Organizations
  • Public Speaking
  • Working with Adolescents
  • Behavioral Health
  • Volunteer Management
  • Community Development
  • Fundraising
  • Customer Service
  • Negotiation
  • Team Leadership
  • Program Evaluation
  • Family Therapy
  • Staff Development
  • Motivational Interviewing
  • Family Law
  • Legal Research
  • Legal Writing
  • Research
  • Mediation
  • Social Work
  • Child Welfare
  • Family Law

Showcase Your Technical Skills

As a housing case manager, you will need to be proficient in a variety of software programs in order to effectively do your job. These programs may include housing databases, client management software, and financial tracking systems. Additionally, you will need to be able to use Microsoft Office programs, such as Word and Excel, to create reports and documents.


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