Resume

HR Representative Resume Example & Writing Guide

Use this HR Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you like helping people and want a career where you can make a meaningful impact, consider a job as a customer service representative (CSR). Reps are the first point of contact for many customers, so it’s important that they’re friendly, knowledgeable, and able to handle a wide range of questions and situations.

CSRs are usually responsible for fielding calls from customers, taking orders over the phone, processing payments, and resolving issues. They also provide information about products and services, recommend solutions to customer problems, and handle returns and refunds. Because CSRs work with customers directly, they must have strong interpersonal skills and be able to communicate effectively in order to resolve issues quickly and keep customers happy.

If you’re ready to take your customer service skills to the next level, here are some tips and an example resume to help you write a customer service representative resume that will impress hiring managers everywhere.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Results-oriented HR representative with more than 10 years of experience in employee relations, onboarding, and benefits administration. Proven ability to develop and maintain positive relationships with employees, manage sensitive information, and navigate complex systems. Seeking a role that will allow her to use her strong customer service skills and HR expertise to make a positive impact on an organization.

Education
California State University, East Bay Jun '10
B.S. in Business Administration
Experience
Company A, HR Representative Jan '17 – Current
  • Managed the recruitment process for all open positions, including sourcing and screening candidates, scheduling interviews, and providing post-interview feedback to hiring managers.
  • Assisted with onboarding new hires by coordinating paperwork, benefits enrollment, access badges, etc.
  • Provided general support for employees regarding payroll questions/issues as well as other HR related inquiries such as vacation accrual or sick time usage.
  • Maintained current knowledge of applicable labor laws and regulations through training provided by management and researched issues when necessary to ensure compliance with company policy and law.
  • Performed various administrative tasks in support of the Human Resources Department including copying documents, scanning documents into electronic format, filing employee records according to retention schedule requirements, preparing outgoing mailings (e.g., posting notices), etc..
Company B, HR Representative Jan '12 – Dec '16
  • Assisted in the development of a new employee onboarding program that increased productivity by 15%
  • Conducted weekly payroll audits to ensure all employees were paid correctly and on time
  • Managed an average of 200 annual reviews, ensuring each was completed accurately and thoroughly
  • Answered general HR questions from managers and employees via email and phone calls
  • Collaborated with management team to create company-wide benefits package for employees
Company C, Recruiter Jan '09 – Dec '11
  • Managed the recruitment process for a $1B+ company in the financial services industry, including sourcing and screening candidates, conducting interviews, negotiating offers, and closing deals.
  • Created an online application system to streamline candidate submissions and reduce manual entry by over 50%.
  • Developed new recruiting strategies to expand reach into untapped markets and increase overall headcount by 20% annually.
Certifications
  • PHR Certification
  • SHRM-CP Certification
  • Certified Employee Benefits Specialist
Skills

Industry Knowledge: Staffing, Recruiting, Interviewing, Employee Relations, Training and Development, Employee Performance Reviews, Hiring Policies and Procedures
Technical Skills: Workday, Microsoft Office Suite
Soft Skills: Communication, Customer Service, Teamwork, Problem Solving, Leadership

How to Write an HR Representative Resume

Here’s how to write an HR representative resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. And they’re the best way to showcase your experience and qualifications.

So it’s crucial that you use them to your advantage. And the best way to do that is by using specific, descriptive language. For example, rather than saying you “managed inventory,” you could say you “managed inventory for 20+ retail locations, ensuring proper stock levels and minimizing inventory loss due to theft.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work. And that will make a much stronger impression on recruiters and hiring managers.

Identify and Include Relevant Keywords

When you apply for a job as a HR representative, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for specific terms related to the job, like “employment law” or “workplace safety” in order to determine whether or not your experience is a match for the position. If your resume doesn’t include enough of the right keywords, the ATS might reject your application.

To increase your chances of getting an interview, use this list of commonly used HR keywords and phrases as a starting point:

  • Employee Relations
  • Human Resources (HR)
  • Recruiting
  • HR Policies
  • Onboarding
  • Interviewing
  • Performance Management
  • Talent Management
  • HR Information Systems
  • New Hire Orientations
  • Sourcing
  • Employee Engagement
  • Workforce Planning
  • Human Resources Information Systems (HRIS)
  • Payroll
  • Benefits Administration
  • Hiring
  • HR Management
  • Customer Service
  • Recruitment Advertising
  • Teamwork
  • Communication
  • Microsoft Access
  • Time Management
  • Management
  • Team Leadership
  • Administration
  • Labor and Employment Law
  • ERPs
  • SAP Products

Showcase Your Technical Skills

As an HR representative, you are responsible for overseeing the recruitment process and ensuring that all hiring procedures are followed. In order to do this, you need to be familiar with the various software and systems that are used in HR. Additionally, you need to be able to use technology to screen and interview candidates.

Some of the programs and systems that HR reps typically use include: applicant tracking systems, email marketing software, video conferencing software, and social media platforms. Being proficient in the use of these programs will allow you to streamline the recruitment process and make it more efficient.

Remember The Basics

As you write your resume, it’s important to keep a few basic rules in mind.

Make It Easy to Scan

When formatting your resume, it is important to make it easy to read and understand. This includes using left-aligned text, a standard font type and size, and limited use of bolding, italics, and all-caps. Additionally, you should try to keep your bullets to 2 lines or less and use digits for numbers. Finally, leave some white space on the page to make the document less overwhelming.

Be Concise

A resume should be one page if you are a recent graduate or have less than five to eight years of professional experience. If you have more than 10 years of experience, you can make a two-page resume. However, be selective about the information that you include. The most important thing is to tailor the resume to the specific role and to focus on the most relevant information. When in doubt, less is more.

Check Your Work

Proofreading your resume is important in order to make sure it looks professional and error-free. Spell checking is a must, as are punctuation and grammar checks. It is also helpful to have someone else proofread your resume for you, as they may catch mistakes that you have missed. Beware of easily confused words, and make sure that your tense is consistent throughout the resume.

Use a Summary

A resume summary statement is an excellent way to introduce yourself to potential employers and showcase the skills and experiences that make you the best candidate for the job. It is a brief, concise paragraph that explains who you are, what you do, and what you’re looking for. When written well, it can help to give recruiters a better understanding of how your skills and experience might be a good fit for the role you’re seeking.

If you’re looking to add a resume summary statement to your resume, start by describing your past experience and then explain what you’d like to do next. Be sure to highlight your relevant skills and experiences, and make it clear what your intentions are. Keep it short and to the point, and try to keep it to just three or four sentences.

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