20 Humana Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

Humana is a healthcare company that offers a variety of health-related products and services. If you’re interviewing for a position with Humana, you may be asked questions about the company’s history, its products and services, and your goals for the future.

To help you prepare for your interview, we’ve compiled a list of sample Humana interview questions and answers.

Humana Interview Process

The interview process at Humana can vary in length depending on the position you are applying for, but typically it is a fairly lengthy process. There may be multiple rounds of interviews, including both phone and in-person interviews. The difficulty of the interviews also varies depending on the position, but they are generally not too difficult. Overall, the experience is generally positive, and many people report feeling well-prepared for their interviews after going through the process.

1. What is your experience with software testing?

The interviewer may ask this question to learn more about your experience with testing software and how you apply it in a work environment. Use examples from your past job or internship to explain what you did, the tools you used and how you applied them to test software applications.

Example: “In my last position as a software tester, I worked on several projects that required me to test different aspects of software applications. For example, one project involved creating an application for patients to use when they needed to refill their prescriptions. I tested the app by using various methods such as user interface testing, functional testing and regression testing.”

2. Tell me about a time that you had to explain something technical to someone who was not tech savvy, how did you approach the situation?

This question is a great way to show your communication skills and how you can help others understand complex information. When answering this question, it’s important to highlight your ability to break down complicated ideas into simple terms that anyone can understand.

Example: “When I was working as an IT specialist for a large corporation, my manager asked me to create a presentation on the company’s new software program. The software was very technical, so I knew many of the employees would have questions about how to use it. I created a PowerPoint with images and bullet points to explain each feature of the software. Then, I held a meeting where I explained the software in detail and answered any questions the employees had.”

3. How would you handle an irate customer?

When working in customer service, you may encounter customers who are upset or angry. Employers ask this question to make sure you have the skills and experience needed to handle challenging situations. In your answer, share a time when you helped an upset customer. Explain how you used your communication skills and empathy to help them feel better.

Example: “When I worked as a receptionist at a medical office, I had a patient call me very upset because they were waiting for their appointment. I calmly listened to what they were saying and apologized for any inconvenience. Then, I explained that we were running behind schedule due to a doctor being late. I assured them that they would be seen soon and offered to reschedule if they wanted.”

4. Do you have any experience in healthcare technology/software?

This question is a great way to show the interviewer that you have experience in their industry and can apply your skills to help them achieve their goals. If you don’t have any direct experience, consider discussing how you would approach this type of work if hired.

Example: “I do not have direct experience working in healthcare technology, however I am very interested in learning more about it. In my last role as an IT specialist, I was responsible for maintaining company servers and troubleshooting issues with software programs. I also worked closely with our marketing team to ensure all websites were secure and optimized for search engines.”

5. Why do you want to work at Humana?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of Humana that interest you or what drew you to apply for the position in the first place.

Example: “I want to work at Humana because I am passionate about helping people with their healthcare needs. In my last role as a nurse, I saw how important it is to have access to quality care, which is something that Humana provides. I also love working with technology, so I think your innovative solutions would be a great fit for me.”

6. Have you ever worked on a project where there were multiple stakeholders involved?

Working with multiple stakeholders is a common occurrence in the healthcare industry. An interviewer may ask this question to see if you have experience working on projects that require collaboration and communication between different departments or individuals. Use your answer to highlight any skills you have for managing teams, communicating effectively and collaborating with others.

Example: “In my current role as a nurse practitioner, I work closely with many different departments within our hospital system. For example, I regularly collaborate with other medical professionals like physicians and pharmacists, but I also work with non-medical staff members like human resources and finance employees. Having these relationships has helped me develop strong communication and collaboration skills that help me better understand how each department contributes to patient care.”

7. Tell me about a time when you didn’t meet expectations and what you learned from it.

This question can help the interviewer get a better understanding of your problem-solving skills and how you learn from mistakes. When answering this question, it can be helpful to mention a time when you made a mistake but also what steps you took to improve or fix the situation.

Example: “In my previous role as an HR manager, I was responsible for hiring new employees. One day, I received several resumes that were all very qualified. However, I only had one open position at the time. So, I decided to hire two people instead of just one. Unfortunately, after they started working, we realized that there wasn’t enough work for both employees. We ended up having to let one employee go. It was definitely a learning experience, and now I always make sure to have enough work for any new hires.”

8. In regard to our customers’ data, what are some best practices for keeping their information secure?

Humana is dedicated to protecting their customers’ data, and they want employees who can do the same. When answering this question, make sure you mention some of the security measures that Humana has in place for its customers.

Example: “I understand how important it is to keep our customers’ information secure. I know that Humana uses encryption technology to protect all customer data. They also have a team of IT professionals who regularly monitor the company’s systems for any vulnerabilities. This helps ensure that no one outside of Humana can access or steal any of the company’s data.”

9. Walk us through how you organize your day, week and month.

This question is a great way to learn more about how you manage your time and responsibilities. It can also help the interviewer understand what type of work environment you thrive in. When answering this question, it can be helpful to describe how you use technology or other tools to stay organized.

Example: “I start my day by checking my calendar for any meetings I have scheduled that day. Then, I check my email inbox and respond to any urgent emails. Next, I make sure all of my projects are up-to-date and on schedule. Finally, I review my goals for the week and month.”

10. Describe your management style.

This question helps employers understand how you would manage your team members. When answering this question, it can be helpful to describe a specific situation where you used your management style and the results of that decision.

Example: “I believe in being an approachable manager who is always available for my team members. I also think it’s important to set clear expectations so employees know what they need to do their job well. In my last role, I had a new employee who was having trouble with her work. She came to me asking for help, and I spent time going over her tasks with her one-on-one until she felt comfortable doing them on her own.”

11. Give me an example of a difficult decision that you had to make.

When answering this question, it can be helpful to provide a specific example of how you made the decision and what factors influenced your choice. This can show the interviewer that you are able to make decisions independently and with confidence.

Example: “When I was working as an assistant manager at my previous job, we had a new employee who was struggling to meet their sales quota. They were friendly and outgoing but just weren’t making enough sales. After talking with them about their goals and concerns, I decided to give them some extra training on our products and how to sell them more effectively. It took some time for them to adjust to the company culture, but they eventually met their quota.”

12. What do you think makes a good manager?

This question can help the interviewer get to know your management style and how you would approach a leadership role. When answering this question, it can be helpful to think about what makes you feel like a good manager or leader. You can also consider what qualities you admire in other managers.

Example: “I think a good manager is someone who is empathetic and understanding of their team members’ needs. They are able to communicate clearly with their team and provide support when needed. I believe that being a good listener is important for any manager because it allows them to understand their employees better and make decisions based on those insights.”

13. Where do you see yourself in 5 years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also show that you’re willing to stay with the company for a long time.

Example: “I plan on staying at Humana for many years because I love working here. In five years, I hope to have moved up within the organization and am leading my own team of employees.”

14. What has been your biggest achievement so far?

This question is a great way to learn more about your potential colleague and how they view their own success. When answering this question, it can be helpful to discuss an achievement that relates to the position you’re interviewing for.

Example: “My biggest professional accomplishment was when I helped my previous employer increase sales by 10% in one year. This was a challenging goal, but we were able to meet it through our innovative marketing strategies. It’s always exciting to see a company grow.”

15. Are you familiar with agile methodology?

Agile is a software development methodology that allows teams to work together more efficiently. It’s important for employees in the IT department to be familiar with agile because it helps them complete projects on time and within budget. Your answer should show your understanding of this method and how you can use it to benefit Humana.

Example: “I have worked in an environment where we used agile methodology, so I am familiar with its benefits. Agile allows me to collaborate with my team members to create solutions that meet the needs of our customers. In my previous role, I was responsible for creating new features for our customer portal. Using agile, I was able to develop several key features that helped increase sales by 10%.”

16. Can you tell us about a time where you worked closely with another department to achieve results?

This question is a great way to show your communication skills and ability to work with others. When answering this question, it can be helpful to mention the specific goals you helped achieve together and how they benefited both departments.

Example: “At my previous job, I worked closely with the marketing department on several projects. One of our main goals was to increase brand awareness for Humana’s insurance products. We created a campaign that focused on educating consumers about different types of health insurance and why it’s important to have one. This campaign led to an increase in sales by 20%.”

17. What motivates you to get up and go to work every day?

This question can help the interviewer get to know you as a person and understand what motivates you. It’s important to show that your motivation is not just about money, but also about helping others and making a difference in their lives.

Example: “I love my job because I get to make a real difference in people’s lives every day. When I see someone who was previously struggling with their health now living a healthy life, it makes all of the hard work worth it. I’m motivated by knowing that I am helping people live happier, healthier lives.”

18. What is the most important thing to remember when working as part of a team?

Teamwork is an important skill to have when working in a healthcare setting. The interviewer may ask this question to see if you understand the importance of teamwork and how it can help you succeed at your job. Use examples from your past experience that show you value teamwork and collaboration.

Example: “The most important thing to remember when working as part of a team is that everyone has something valuable to contribute. I believe that by encouraging others to share their ideas, we can all learn from each other and create better solutions for our patients.”

19. Do you have any experience with budgeting or purchasing?

This question can help the interviewer determine if you have experience with similar processes in your current role. If you do, share a specific example of how you helped to save money or make an effective purchase. If you don’t have any experience with these processes, explain that you are willing to learn and develop this skill set.

Example: “In my previous position as a healthcare administrator, I was responsible for creating budgets for each department within our organization. This process involved analyzing spending habits and making adjustments where necessary. For instance, we were able to reduce costs by implementing new software that streamlined communication between departments.”

20. Tell me about a time where you struggled to find a solution to a problem, what did you do?

This question is a great way to show your problem-solving skills and how you overcame the challenge. When answering this question, it can be helpful to mention that you were able to find a solution and what steps you took to solve the issue.

Example: “When I was working as an assistant manager at my previous job, we had a lot of customers who would call in asking for help with their prescriptions. They would often ask us if they could get a generic version of their prescription instead of paying full price. We explained that our company only offered brand name medications because generics are not FDA approved. However, we did offer discounts on certain medications to help lower costs.”